Rahil Dalvi
Kuwait City
Summary
Flexible Technical Support Engineer with 3 years of experience helping clients maintain smooth operations. Expertise in systems and environments. Commended for rapidly and effectively resolving downtime and efficiently integrating new hardware and components. Collaborative Technical Support Engineer specializes in exploiting internal and external relationships to synergistically tackle complex issues. Elicits aid from vendors, colleagues and other external sources to improve ticket responses. Combines personal expertise with diverse professional relationships to support maximum support quality.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Desktop Support
Al Diyar United
11.2022 - Current
- Monitoring day to day end point security alert through microsoft security portal.
- Monitoring and managing Endpoint Windows Security.
- Monitoring E-mail security.
- Maintained a high level of customer satisfaction by providing prompt and accurate technical assistance via phone, email, and remote desktop support tools.
- Enhanced system performance by implementing desktop support solutions and resolving technical issues.
- Handling 24/7 support for switch showrooms
- Respond to IT support tickets promptly and ensure timely resolution of technical issues.
- Collaborate with team members and other IT departments to escalate and resolve complex issues.
- Rearranged Active directory users and computers.
- Providing technical support, diagnosing and troubleshooting hardware and software problems including desktop and laptops.
- Handling all day-to-day users calls of Hardwares, Software's.
- Installing, Troubleshooting O365 desktop level issues.
- Installing, troubleshooting network printers and copiers.
- Worked on TMS, sales, inventory.
- Worked on micros oracle.
- Prepares laptops\desktops for users.
Desktop Support L1
E Teams, Project Site RBL BANK (MUMBAI)
08.2021 - 07.2022
- Handling Activity directory, (Moving users accounts in OU, Enable Disable users ID, reset ID Passwords of user.) Manage McAfee Anti-Virus, McAfee E-policy, McAfee Host Instruction Protection (HIPS) client.
- McAfee encryption, McAfee recovery, users' data backup from McAfee, ID Synchronization in McAfee.
- Coordinated with vendors to resolve warranty-related issues efficiently and cost-effectively.
- Disconnect and /Or reconnect desktop and peripheral in support of office moves within client campus.
- Install and configure computer systems and application within company.
- Image re-images OS for desktop /laptop Via PXE Server image.
- Setup and managed outlook and other program as needed.
- Troubleshoot Email, Cabling and pc setup and connectivity.
- Knowledge of network PXE BOOT.
Desktop Support
CMS. Project site HSBC BANK (MUMBAI)
02.2020 - 03.2021
- Handle INN ticket issue daily Customer support.
- Install Desktop /laptop OS client messaging client application such as MS office, Acrobat, Zoom.
- Cisco any connect (VPN), cisco jabber, Hub, lotus Demonstration using Remote desktop connection Like Any desk, windows Remote assistance OS installation /Build Troubleshooting & Handling ticket.
- Basic VC Room & Infrastructure Support.
- Hardware Incident/issue Ticket -repair /support replacement hardware deployment at user.
- Log call for defect with H/W vendor and ensure replacement /repair.
- Tracking for Incident management.
- PAN India support (remote support.
- Telephonic support, Voice/non-voice Support).
- Basic Network /cisco phone support.
- Configure desktop and laptop as per desktop /laptop standardization policy.
- Maintain inventory.
- Desktop, laptop part replacement Setup PC's and laptop for internal/home users.
- Hardware support included installation, maintenance, troubleshooting and repairs of PC's.
- Software support included installation, configuration and troubleshooting.
- Collaborated with team members to develop streamlined processes for desktop support services.
Education
Master of Science - Information Technology
Mumbai University
MUMBAI11.2021
Bachelor of Science - Computer Science
Mumbai University
MUMBAI10.2019
Hsc -
Konkan Board
KHED, RATNAGIRI05.2016
Ssc -
Konkan Board
KHED, RATNAGIRI05.2014
Skills
- Data Backup and Recovery
- Software Installation
- Printer Support
- System Configuration
- Asset Management
- Teamwork and Collaboration
- Remote Diagnostics
- Technical Support
- Computer Security
- Microsoft Windows and Office
Certification
- MCSA
- ITIL V4
- OFFICE-365: ENDPOINT ADMINISTRATION
- MS OFFICE 2019 SPECIALIST
Languages
English
Advanced
C1
Urdu/Hindi
Proficient
C2
Marathi
Proficient
C2
Personal Information
- Date of Birth: 06/11/1997
- Nationality: Indian
Hobbies and Interests
- To play cricket.
- Listening to music
- Reading books
DECLARATION
I hereby declare that all the information furnished above is true to the best of my knowledge and belief. I understand that any discrepancy found in the information given or any adveese action arising out of this information may lead to the rejection of my candidature or dismissal from employment.
RAHIL HIDAYAT DALVI
Timeline
Desktop Support
Al Diyar United
11.2022 - Current
Desktop Support L1
E Teams, Project Site RBL BANK (MUMBAI)
08.2021 - 07.2022
Desktop Support
CMS. Project site HSBC BANK (MUMBAI)
02.2020 - 03.2021
Master of Science - Information Technology
Mumbai University
Bachelor of Science - Computer Science
Mumbai University
Hsc -
Konkan Board
Ssc -
Konkan Board
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