Adobe Photoshop
Rahul K Nair
IT Support Specialist
Chengannur
Summary
Creative Technical Support Representative eager to find novel and productive solutions for customer issues. Adapts to unique complaints and queries with thorough research and expert critical thinking skills. Committed to problem resolution and customer satisfaction.
Overview
12
12
years of professional experience
4
4
Languages
Work History
IT Support Specialist
Clanford Academy
06.2020 - 05.2024
- Improved response times by creating a knowledge base of common issues and resolutions accessible to all support staff.
- Collaborated with cross-functional teams to ensure seamless IT support during major company initiatives.
- Streamlined helpdesk processes for quicker issue resolution and increased customer satisfaction.
- Maintained documentation of IT systems, processes, and procedures for easy reference by the team members.
- Reduced downtime with effective troubleshooting and timely problem resolution.
- Established strong working relationships with colleagues, fostering a collaborative environment that enhanced IT support delivery and efficiency.
- Identified potential areas of improvement in IT infrastructure through regular audits and made recommendations for enhancements accordingly.
- Managed hardware inventory, ensuring proper allocation of resources and prompt replacement of outdated equipment.
- Optimized network performance with regular maintenance checks, software updates, and hardware upgrades.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Loaded software, granted permissions, and configured hardware for new employees as part of the onboarding process.
IT Support Specialist
E.T.M.E.R Mechanical & Civil Construction Co.
06.2014 - 05.2020
- Improved response times by creating a knowledge base of common issues and resolutions accessible to all support staff.
- Updated software to safeguard against security flaws.
- Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Prepare new computers and mobile devices according to internal policies on standardized software and security deployments.
- Loaded software, granted permissions, and configured hardware for new employees as part of the onboarding process.
Software Developer
Crown Technologies
01.2012 - 03.2019
- Created comprehensive documentation detailing software functionality for future reference or maintenance purposes.
- Collaborated with cross-functional teams to deliver high-quality products on tight deadlines.
- Ensured seamless migrations from legacy systems to modern platforms through meticulous planning, testing, and execution.
- Enhanced user experience through designing and implementing user-friendly interfaces.
- Contributed to a positive team environment through effective communication, problem-solving, and collaboration skills.
- Collaborated on stages of the system development lifecycle, from requirement gathering to production releases.
Education
Bachelor of Engineering - Computer Science
Joe Suresh Engineering College
Tamilnadu 04.2001 -
Skills
Configuration Management
System enhancement
Hardware upgrades
Software Installation
Desktop support
Server Management
Asset Management
User Training
Printer troubleshooting
Systems Analysis
Software
Adobe Illustrator
Google Sketchup
Interests
Photography
Graphic Designing
Timeline
IT Support Specialist
Clanford Academy
06.2020 - 05.2024
IT Support Specialist
E.T.M.E.R Mechanical & Civil Construction Co.
06.2014 - 05.2020
Software Developer
Crown Technologies
01.2012 - 03.2019
Bachelor of Engineering - Computer Science
Joe Suresh Engineering College
04.2001 -
Similar Profiles
Tiffini OportoTiffini Oporto
Student Advisor / Learning Network at Astravo Online Academy, Colorado Digital Academy, and Colorado Virtual AcademyStudent Advisor / Learning Network at Astravo Online Academy, Colorado Digital Academy, and Colorado Virtual Academy
Bryan DixonBryan Dixon
Executive Staff Member at LCD Academy - Learning, Caring, And Development AcademyExecutive Staff Member at LCD Academy - Learning, Caring, And Development Academy
Amy HeimkreiterAmy Heimkreiter
Reading Specialist at Woodford Academy and Rockdale AcademyReading Specialist at Woodford Academy and Rockdale Academy