Raihan Osama
Salmyiah,Kuwait
Summary
Experienced Medical Receptionist with over 7 years of experience across dermatology, laser, aesthetic, OB/GYN, and dental clinics. Skilled in high-volume front desk operations, patient coordination, and delivering premium patient experience.
Overview
2
2
Languages
1
1
Certification
5
5
years of post-secondary education
11
11
years of professional experience
Work history
Patient Experience Coordinator
Nova Clinic
Salmyiah
11.2025 - 05.2026
- Increased the clinic's total revenue by 45% through achieving sales targets.
- Increased client base and booking rates by 30%, contributing to revenue growth.
- Managed front desk and patient coordination.
- Scheduled appointments and optimized flow.
- Ensured premium patient experience.
Senior Medical Receptionist
Mazaya Clinic
Benid Al Gar
10.2023 - 02.2025
- Increased the clinic's total revenue by 40% through achieving sales targets.
- Increased client base and booking rates by 25%, contributing to revenue growth.
- Managed dermatology & aesthetic reception.
- Built patient loyalty and relationships.
- Coordinated treatments and follow-ups.
- Managed medical supplies and records.
- Supported social media engagement.
Medical Receptionist
Royal Clinic
Salmyiah
10.2022 - 10.2023
- Increased the clinic's total revenue by 55% through achieving sales targets.
Receptionist
Al Rawdan Clinic
Maidan Hawally
12.2019 - 09.2022
- Increased the clinic's total revenue by 40% through achieving sales targets.
- Increased client base and booking rates by 30%, contributing to revenue growth.
- Managed dermatology reception operations.
- Built strong patient relationships.
Receptionist
Al Hayate Clinic
Hawally
03.2018 - 05.2019
- Managed OBY/GYN reception.
- Maintained records.
Security officer
Elite
Kuwait City, Al Asimah
07.2015 - 03.2016
Education
Bachelor of Law (LLB) -
Ain Shams University
01.2007 - 01.2012
Skills
- Front Desk & Clinic Operations
- Patient Experience & Relationship Management
- Appointment Scheduling
- Medical Records & Archiving
- Customer Service Excellence
- Dermatology & Aesthetic Clinics
- Communication Skills
- Purchasing & Medical Supplies Coordination
- Social Media Support
- Medical Terminology
- ICDL Computer Skills
Certification
- ICDL, Cairo - Ain Shams University
- English Levels 1–3, Cairo - Berlitz Language Center
LANGUAGES
Arabic (Native)
English (Professional)
Hobbies
Painting & Running
Timeline
Patient Experience Coordinator
Nova Clinic
11.2025 - 05.2026
Senior Medical Receptionist
Mazaya Clinic
10.2023 - 02.2025
Medical Receptionist
Royal Clinic
10.2022 - 10.2023
Receptionist
Al Rawdan Clinic
12.2019 - 09.2022
Receptionist
Al Hayate Clinic
03.2018 - 05.2019
Security officer
Elite
07.2015 - 03.2016
Bachelor of Law (LLB) -
Ain Shams University
01.2007 - 01.2012