Raj Gurung
Salmiya,Kuwait
Summary
Accomplished professional with expertise in store operation management and customer service, demonstrating advanced skills in inventory management and training and team leadership. Proven ability to enhance sales through strong problem-solving capabilities and effective multi-tasking. Proficient in coffee grinding, espresso calibration, and machine operation, with a flair for coffee latte art. Committed to maintaining high standards of safe food handling and point of sale knowledge.
Overview
9
9
years of professional experience
1
1
Certification
Work history
Store Supervisor
Alegria Coffee Roasters
Hessa Mubarak, Kuwait
2025.03 - Current
- Trained staff on advanced brewing and quality standards, increasing customer satisfaction.
- Prepared high-quality beverages, driving repeat business through improved customer satisfaction.
- Optimised staff scheduling and delivered training to improve service efficiency.
- Boosted sales performance through effective upselling strategies on shop floor.
- Managed bar operations, enhancing daily reliability and backend integration.
COFFEE ARTIST
ARABICA COFFEE - JABRIYA/ADAILIYA (DRIVE-THRU)
2023.08 - 2025.03
- Made and served high-volume beverages with speed, quality, and consistency, thriving in fast-paced cafe environments.
- Produced high-volume coffee orders quickly and accurately, meeting customer demand.
- Prepared and served hot and cold beverages promptly, maintaining temperature, quality, and presentation.
- Managed peak cafe hours, creating and delivering drinks swiftly to ensure prompt service.
- Trained new and junior staff on coffee-making techniques, enhancing team skills in grinding, steaming, and latte art.
- Warmly greeted and served customers, promptly processing payments to minimise wait times.
- Calculated final amounts for customer transactions and accepted cash, card, and mobile payments.
- Cleaned and sanitized coffee and food preparation areas, maintaining impeccable hygiene standards.
- Performed all opening and closing duties fully and accurately to maintain the cleanliness of café equipment.
- Kept workspace tidy and organised for efficiency and cleanliness for a safe working environment.
- Checked completed items for quality standards for quality and adherence to specifications.
- Recorded date and batch codes within system to ensure product and component traceability.
- Used excellent memorization skills to maintain an extensive drinks menu, ingredients, and recipe knowledge.
COFFEE ARTIST/PRODUCTION STAFF
ARABICA COFFEE - ARDIYA PRODUCTION
2022.11 - 2023.08
- Preparing cold brew and juices. Monitoring and ensuring the highest quality produced.
- Assisted in production of bottled coffee, adhering to quality control standards.
- Created top-quality products by following strict standards and specifications.
- Supported stable production lines by preparing orders with precision and high accuracy.
- Replenished supplies, ensuring continuous production flow.
- Inspected goods ahead of dispatch, minimizing delivery errors.
- Maintained cleanliness and organisation of production area for optimal workflow.
- Lifted heavy weights using best moving and handling practices to avoid injury.
BARISTA
COSTA COFFEE - ACROSS COSTA STORES
2019.03 - 2022.08
- Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
- Made and served high-volume beverages with speed, quality and consistency, thriving in fast-paced cafe environments.
- Produced high-volume coffee orders quickly and accurately, meeting customer demand.
- Created speciality drinks according to exact customer requests and preferences.
- Prepared a variety of alcoholic and non-alcoholic beverages for guests at the café.
- Created and blended mocktails tailored to customer preferences for enjoyable non-alcoholic options.
- Processed customer orders, calculated bills, and collected payments accurately to ensure smooth transactions.
- Demonstrated proficiency in using POS system to enhance transaction accuracy and speed.
- Restocked replenishables and chilled ingredients, tracking out-of-stock items for timely re-ordering.
- Managed stock levels and inventory organisation to ensure products were readily available.
- Oversaw daily store operations to uphold high service standards and operational efficiency.
- Performed all opening and closing duties fully and accurately to maintain cleanliness of café equipment.
- Oversaw bar recordkeeping and stocktaking for organised and profitable operations.
- Prepare hot and cold drinks, and serve quality drinks.
BARISTA
COFFEE HUB NEPAL
Kathmandu
2017.08 - 2018.10
- Made and served high-volume beverages with speed, quality and consistency, thriving in fast-paced cafe environments.
- Fulfilled high-volume coffee orders swiftly and accurately, ensuring customer satisfaction during peak hours.
- Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
- Executed opening and closing duties to ensure café equipment cleanliness and readiness for service.
Education
High School Diploma -
BASE LINE ACADEMY
KUNDAHAR POKHARA, Nepal 06/2003 - 03/2013
Skills
- Store management
- Sales
- Customer service
- Inventory management
- Point of sale knowledge
- Team training
- Multi-tasking ability
- Problem-solving
- Safe food handling
- Espresso machine use
- Espresso machine calibration
- Coffee grinder operation
- Latte art technique
LANGUAGES
English Advanced
Hindi Advanced
Nepali Fluent
Accomplishments
Employee of the month- Arabica Coffee
Employee of the month- Costa Coffee
Certification
Barista and Food Safety Certification- Arabica Coffee
Barista and Food Certification- Costa Coffee
References
References available upon request.
HOBBIES AND INTEREST
Playing football., Making latte art designs.
Timeline
Store Supervisor
Alegria Coffee Roasters
2025.03 - Current
COFFEE ARTIST
ARABICA COFFEE - JABRIYA/ADAILIYA (DRIVE-THRU)
2023.08 - 2025.03
COFFEE ARTIST/PRODUCTION STAFF
ARABICA COFFEE - ARDIYA PRODUCTION
2022.11 - 2023.08
BARISTA
COSTA COFFEE - ACROSS COSTA STORES
2019.03 - 2022.08
BARISTA
COFFEE HUB NEPAL
2017.08 - 2018.10
High School Diploma -
BASE LINE ACADEMY
06/2003 - 03/2013