Rajesh Annamalai
Ullagaram
Summary
Experienced Store Manager with twelve years in retail management. Skilled in supervising teams, enhancing customer service, and optimizing inventory organization and visual merchandising. Focused on training staff in product knowledge and store policies to drive sales growth and elevate customer satisfaction.
Overview
13
13
years of professional experience
Work History
Store Manager
The Sleep Company
Chennai
12.2024 - 07.2026
- Develop and implement strategic plans to achieve sales targets and increase profitability.
- Developed and implemented strategic plans that achieved sales targets and increased profitability.
- Manage inventory levels to optimize stock availability while minimizing excess inventory and shrinkage.
- Recruited, trained, and mentored staff, enhancing productivity and customer satisfaction.
- Ensure compliance with company policies, procedures, and standards of service.
- Cultivate strong relationships with customers to enhance brand loyalty and drive repeat business.
- Resolve customer complaints and issues in a timely and professional manner to ensure customer satisfaction.
- Collaborated with regional and corporate teams to implement marketing initiatives and promotional activities, driving brand awareness.
Store Manager
Birkenstock
10.2020 - 01.2024
- Managed daily store operations, ensuring smooth opening and closing procedures, accurate cash handling, and effective inventory management.
- Supervised staff, training them to adhere to company standards and procedures, fostering a compliant work environment.
- Collaborated with management to develop and implement sales strategies to achieve targets.
- Handled customer inquiries and resolved issues, enhancing customer satisfaction and ensuring a positive shopping experience.
- Assisted in recruiting and hiring new employees.
Store Manager
Promod
01.2019 - 10.2020
- Day to day dealing with customers. Suggesting the right product
- Responsible for meeting daily /weekly /monthly / sales target of the store as established by the operational manager.
- Training and coaching the team members.
- Responsible for manpower planning
- Achieved individual sales targets through effective customer engagement and product recommendations.
- Planned and implemented marketing strategies to enhance store visibility and attract customers.
- Created manpower plans to ensure effective staffing.
- Handled cash and credit card transactions accurately.
- Trained and coached team members to improve performance.
- Keep updated store policies and procedures and ensure their compliance
Department Manager
Project Eve
Chennai
05.2017 - 01.2019
- Making profitable store by achieving sales target and reducing damages controllable expenses.
- Achieved sales targets and minimized controllable expenses to maintain store profitability.
- Conducted regular training on communication skills and customer service to support team development.
- Managed shrinkage and inventory using Perpetual Inventory Control System.
- Controlling shrinkage & Inventory Management for PICS (Perpetual Inventory Control System)
- Initiated store marketing activities to enhance customer catchment and drive foot traffic.
- Ensuring the store standards are always followed and the work environment is healthy with equal opportunity for staff to learn and grow as individuals.
- Compiled and updated all Management Information System reports for departmental analysis.
- Initiation in store marketing activity to increase catchments resulting in healthy footfall.
- Working closely with the VM team to set up the store as per Standards.
- Maintained store standards and promoted a healthy work environment.
- To train and equip the store staff with all the necessary skills to be able to deliver a delightful shopping experience.
Head Cashier
GAP @ PMC
Chennai
05.2016 - 05.2017
- Maintained sales registers and Excel files for accurate tracking of sales and bill payments.
- Depositing the Cash on Daily Basis to Bank person.
- Organized and maintained documents following company standards
- Deposited cash daily with bank representative.
- Sent sales and bill payment details to corporate office at day end for timely financial reporting.
- Addressed customer issues and provided timely solutions.
Customer Care Executive & Cashier
Lifestyle @ PMC
Chennai
06.2013 - 05.2016
- Assisted customers in organizing and classifying clothing by occasion for improved wardrobe functionality.
- Handled customer problems and queries and resolved them promptly.
- Supportive and responsible to maximize the sale and achieve the individual and store target.
- Researched and analyzed current fashion trends to stay informed.
- Managed the store visual merchandising and presentation.
- Maximized sales and achieved individual and store targets through proactive customer engagement.
- Ensuring that the floor area looks neat and clean all the time.
- Weekly stock audits and participated in Store operational activities under the shop manager.
Education
Bachelor of Arts - Commerce
Apollo Arts & Science College
Chettipedu07-2012
High School Diploma -
Nehru Govt. Boys Higher Secondary School
Chennai03-2005
High School Diploma -
Nehru Govt. Boys Higher Secondary School
Chennai04-2004
Skills
- StarOffice 8
- MS Office 2007
- MS Power Point
- MS office 2007,2010
- Retail Management Software
- Customer service
- Problem-solving
- Customer relations
- Inventory management
Accomplishments
- Appreciation Certificate by GAP CEO for good performance thrice.
- Appreciation Certificate from Lifestyle for good customer service for exchange department.
Languages
English
Full Professional
Tamil
Native or Bilingual
Hindi
Limited Working
DECLARATION
With the Qualifications and working experience added with my keen interest to work hard and learn subject, I am sure of discharging my duties to the satisfaction of my superiors if provided an opportunity to do so. I do hereby solemnly declare that all the details furnished above are true to the best of my knowledge and believe. Yours sincerely Rajesh Annamalai Place: - Date: -
Cricket & Foot ball
I love to play to cricket & Foot ball
Timeline
Store Manager
The Sleep Company
12.2024 - 07.2026
Store Manager
Birkenstock
10.2020 - 01.2024
Store Manager
Promod
01.2019 - 10.2020
Department Manager
Project Eve
05.2017 - 01.2019
Head Cashier
GAP @ PMC
05.2016 - 05.2017
Customer Care Executive & Cashier
Lifestyle @ PMC
06.2013 - 05.2016
Bachelor of Arts - Commerce
Apollo Arts & Science College
High School Diploma -
Nehru Govt. Boys Higher Secondary School
High School Diploma -
Nehru Govt. Boys Higher Secondary School