RAJESH KARTHA
Sales Manager
Kuwait
Summary
To align with a dynamic organization that values expertise, leadership, and service excellence in the travel and airline industry. I aim to leverage my experience to contribute to long-term strategic growth and client success.
Accomplished travel and airline operations professional with over 30 years of industry experience across India and the Gulf. Demonstrated expertise in corporate travel management, sales leadership, customer experience, crisis coordination and team player. Adept at managing GSA partnerships, handling high-profile clients, and ensuring seamless travel logistics. Proven record of delivering operational excellence and building long-term business relationships through strategic planning and a service-first approach.
Overview
21
21
years of professional experience
3989
3989
years of post-secondary education
Work History
Sales Manager
Al Rashed International Travel Co.
05.2004 - Current
- Spearhead corporate and retail travel sales, driving revenue growth through strategic partnerships, client acquisition, and service innovation.
- Oversee GSA operations for SpiceJet in Kuwait, ensuring regulatory compliance, operational coordination, and effective stakeholder communication.
- Successfully coordinated 23 wide-bodied charter flights during the COVID-19 pandemic in collaboration with embassies, government bodies, and major corporations—recognized for flawless execution under pressure.
- Directed planning and logistics for high-profile delegations, VIP travel, and large-scale group movements, delivering exceptional service and logistical precision.
- Built and maintained strong relationships with airline partners, corporate clients, and local authorities, ensuring long-term collaboration and operational continuity.
- Implemented performance-driven sales strategies and process improvements that enhanced booking efficiency, customer satisfaction, and staff productivity.
- Provided leadership and training to a diverse sales and operations team, fostering a results-oriented and service-focused culture.
GSA Sales Executive
House of Travel (GSA for Indian Airlines)
- Promoted airline ticket sales and holiday packages, contributing to consistent revenue growth.
- Represented the airline in the Kuwait YIC Committee for airfare regulation, actively supporting pricing strategies and market competitiveness.
- Acted as a liaison between the Indian Embassy and the local Indian community, providing dedicated support for travel and consular coordination.
- Played a critical role in emergency evacuation logistics during the Gulf crisis, ensuring the safe and organized repatriation of Indian nationals.
Amadeus GDS Sales Executive
Amadeus India
- Successfully launched and established a new regional office, expanding Amadeus’ footprint in North Kerala.
- Trained and supported travel agents in adopting the Amadeus system, resulting in improved agent productivity and system loyalty.
- Strategically increased GDS market share in the region by onboarding key travel partners and delivering superior technical support.
- Fostered collaboration between airlines and travel agents to optimize segment usage and consistently meet GDS performance targets.
- Played a key role in achieving regional sales goals by aligning product offerings with market demand and client requirements.
GSA Sales Representative – North Kerala
Kuwait Airways
- Directed passenger and cargo sales operations across Central and Northern Kerala, building a strong regional client base.
- Achieved outstanding sales performance, leading Cochin to be ranked the top-performing offline station in India for Kuwait Airways.
- Developed strategic relationships with corporate clients, travel agents, and consolidators to boost regional market share.
- Conducted product presentations and promotional activities to increase brand visibility and customer engagement.
- Acted as a key point of contact for service recovery and customer feedback, enhancing the airline’s reputation in the region.
- Collaborated with airport and cargo handlers to ensure seamless service delivery and timely logistics coordination.
Manager – Domestic Operations
Admiral Travel Bureau India Ltd.
- Managed end-to-end domestic travel services for high-value corporate clients including Bharat Petroleum, ICICI Bank, State Bank of India, and Fertilizers and Chemicals Travancore (FACT).
- Delivered prompt, personalized travel support, ensuring client satisfaction and long-term account retention.
- Supervised airport operations, including ticketing, check-in support, VIP handling, and last-minute travel arrangements.
- Coordinated closely with airlines and ground staff to resolve operational issues and maintain travel continuity for clients.
- Implemented process improvements that enhanced booking efficiency and service turnaround times.
- Mentored a team of travel consultants, promoting service excellence and professional development.
Education
Bachelor of Science -
M.G. University
India05-1993
Diploma in IATA -
UFTAA (Standard Course)
04-1995
Skills
Airline & Travel Agency Sales
Personal Information
- Passport Number: Z5425367
- Date of Birth: 04/30/71
Timeline
Sales Manager
Al Rashed International Travel Co.
05.2004 - Current
GSA Sales Executive
House of Travel (GSA for Indian Airlines)
Amadeus GDS Sales Executive
Amadeus India
GSA Sales Representative – North Kerala
Kuwait Airways
Manager – Domestic Operations
Admiral Travel Bureau India Ltd.
Bachelor of Science -
M.G. University
Diploma in IATA -
UFTAA (Standard Course)
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