Rakesh Nai
Kuwait City,Kuwait
Summary
Accomplished cybersecurity professional with extensive expertise in security architecture, incident response, and threat hunting. Proven track record in implementing cybersecurity frameworks and data encryption techniques to safeguard sensitive information. Adept at project management, technical documentation, and vendor coordination, ensuring seamless execution of security initiatives. Strong proficiency in regulatory compliance, intrusion detection, and cloud security knowledge. Committed to continuous learning and problem solving to stay ahead of emerging threats. Career goal: To leverage comprehensive cybersecurity governance knowledge to enhance organisational security posture.
Driven professional with keen eye for security and risk management, demonstrating strong analytical and problem-solving abilities. Skilled in threat assessment and strategic planning; excels in communication and teamwork. Ready to deliver impactful security strategies and solutions in Security Consultant role.
Overview
15
15
years of professional experience
1
1
Certification
Work history
Security consultant
Paramount Computer System Co.
Kuwait City, Kuwait
02.2021 - 08.2025
- Implement and monitor security measures for the Protection of computer systems, networks & information
- Identifying current and emerging technology issues including seConducting proactive research to analyze security weaknesses and recommend appropriate strategies
- Managing POC and deployments of the Endpoint, Data Center & Cloud Security Products with Threat Hunting Solutions.
- Designed encryption systems to protect important company data from unauthorised access.
- Managed the development of comprehensive cyber security projects to strengthen system defences.
- Established secure cloud-based infrastructures reducing potential exploits from attackers.
- Coordinated with vendors during the acquisition of new security tools optimising cost-effectiveness and efficiency.
- Supported onboarding of new clients throughout service delivery lifecycle.
- Recommended suitable software upgrades to enhance system performance and reliability.
- Recommend improvements in security systems and procedures.
- Coordinated emergency disaster recovery, minimising data loss and supporting business continuity.
- Increased customer satisfaction by resolving issues.
- Improved efficiency and productivity by acquiring new skills.
- Coordinated with multiple teams for successful software deployment.
- Established clear communication channels, boosting project efficiency.
- Troubleshot complex system issues, ensuring optimal functionality.
- Implemented policies and devices to improve workplace safety.
- Successfully delivered on tasks within tight deadlines.
- Supported team by demonstrating respect and willingness to help.
- Manage customer-reported issues related to our Data Security
products and services. - Perform advanced troubleshooting and debugging to identify root
causes and deliver effective solutions or workarounds. - Reproduce complex issues in lab environments and escalate them to
Engineering when deeper investigation is required. - Ensure incidents are acknowledged, investigated, and resolved in
accordance with SLAs (response time, restoration time). - Represent the voice of the customer internally, advocating for their
needs and influencing product improvements. - Maintain accurate records of investigations, findings, and solutions within support systems and knowledge bases
IT Security & Presales Engineer
Top world Network Co.
Kuwait City, Kuwait
09.2016 - 12.2020
- Communicated product value, quality and style to educate and entice potential customers.
- Streamlined process for delivering technical RFP/RFI content.
- Met with channels/customers to understand their current technical environment, key business issues/drivers, and future technology requirements.
- Worked with vendors to produce anticipated outcomes. Ensured product demonstrations fully functional and ready to address customer queries.
- Worked closely with customers on the technical requirements to provide technical solutions - Identified requirements, including technical details sufficient for product definition.
- Developed and established strong relationships with strategic clients and industry partners.
- Provided comprehensive post-sales support, ensuring smooth transition from sales to implementation phase.
- Demonstrated technical expertise by providing solution-based demonstrations for potential clients.
- Collaborated with sales team to comprehend client requirements and propose suitable solutions.
- Managed multiple projects concurrently whilst maintaining high standards of quality control.
- Delivered customer training sessions to enhance understanding of products and applications.
- Prepared compelling presentations for prospective customers, showcasing product abilities.
- Actively engaged in continuous learning activities to stay abreast of industry trends.
- Resolved pre-sales technical issues promptly, ensuring high customer satisfaction levels.
- Provided customers with price information and handled financial transactions.
- Placed customer orders, providing guidance on product delivery timeframes.
System & Network Support Engineer
Landmark Group of Kuwait
Kuwait City, Kuwait
07.2013 - 06.2016
- Installed, configured, tested and maintained operating systems, application software and system management tools.
- Provided day-to-day support to system users, educating employees on troubleshooting and problem-solving protocols.
- Configuring Windows Server Services, Active Directory Domain Services, DNS, DHCP, IIS, VPN.
- Configuring File Server, File Server Resource Manager, Configuring Shared Resources.
- Managed servers, workstations, computers, laptops, printers, routers, switches, and existing network applications.
- Troubleshot various hardware and software problems, ensured minimal disruption in daily operations.
- Maintained high performance levels for network through troubleshooting and technical support.
- Handled escalated customer complaints professionally; resolved concerns promptly.
- Managed backup systems for data protection assurance.
- Installed new servers for improved data management.
- Enhanced system performance by implementing regular software updates.
- Implemented server upgrades with minimal disruption to daily activities.
- Managed Linux-based systems to achieve optimal performance and reliability for critical business operations.
Technical Support Enginer
Wipro infotech
Mumbai, India
01.2011 - 10.2012
- Conducted thorough troubleshooting for identifying potential software issues.
- Streamlined communication processes between IT department and end-users, promoting better understanding of technical requirements.
- Collaborated with cross-functional teams to ensure smooth system functioning.
- Showcased keen analytical skills whilst diagnosing complex technical problems.
- Enhanced system performance with regular maintenance and updates.
- Supported roll-out of new applications, improving organisational productivity.
- Installed, configured, and tested hardware components, ensuring optimal system functionality.
- Troubleshot printers and scanners and copiers issues; facilitating uninterrupted office operations.
- Identified complex IT issues to provide suitable solutions.
- Coordinated with the IT team to resolve network issues promptly.
- Assisted in troubleshooting software issues for effective problem resolution.
- Communicated complicated concepts to customers with varying levels of technical understanding in non-patronising manner.
- Troubleshot operating systems, hardware and software problems to identify root causes.
- Delivered complete set-up assistance for networking systems, IP phone equiment and related IT gear.
- Installed new software for users and monitored version and patch update requirements.
- Followed technical documentation for accurate installation, maintenance and repair work.
- Maintained internet and intranet websites to maximise reliability and usability.
Education
Bachelor Degree - Commerce
MLSU University
04.2009 - 07.2011
Master of Science in Cyber Security - Cyber Security
Dr.Babasaheb Ambedkar Open University
India 01.2024 -
Skills
- Security architecture
- Cybersecurity frameworks
- Incident response
- Threat hunting
- Data encryption
- Project management
- Technical documentation
- Vendor coordination
- Customer engagement
- Continuous learning
- Problem solving
- Cybersecurity governance knowledge
- Antivirus software expertise
- Regulatory compliance understanding
- Intrusion detection proficiency
- Cloud security knowledge
- Application security implementation
- SQL database proficiency
- Security policies implementation
- Vulnerability assessments
- Web application security
- Cryptography techniques
- Cloud security understanding
- Microsoft active directory experience
- Client Relationship Management
- General networking principles
- Business continuity planning
- Data protection regulations
- Network security protocols
- Threat analysis
- Troubleshooting
- Security protocols familiarity
- Communication proficiency
Certification
- ITIL Foundation Certificate in Service Management
- Fortinet Certified Network Security Associate
- AWS Cloud Certified Solutions Architect Associate
- Sentinel One Certified Professional
- TrendMicro Certified Professional
- Imperva Thales Certified DAM Implementation
- Certified in Cybersecurity (CC) – (ISC)2
- Cisco Certified Network Associate
- Microsoft Certified Technology Specialist
- TrendMicro Vision One Expert Certified
- All TrendMicro Certificate Certified available on Partner portal
- Preparing for CISSP and CCSP Certification
Personal Information
- Passport Number: T8206290
- Date of birth: 12/16/91
- Nationality: India
- Visa status: 18 Article
Custom
Endpoint Security with EDR, XDR Solution Implementation and Configuration for various Government, Banking Institutional and Industrial organizations.
DAM Solution Implementation and Configuration for various Government, Banking Institutional and Industrial organizations.
Cloud Security Implementation and Configuration for various Government, Banking Institutional and Industrial organizations for Microsoft Azure, Office 365, GCP, AWS.
Email Security and Threat detection & Response solutions Implementation and Configuration with NDR for various Government, Banking Institutional and Industrial organizations.
IPS with IDS Solution Implementation and Configuration with NDR for various Government, Banking Institutional and Industrial organizations.
MDM Solution Implementation and Configuration with NDR for various Government, Banking Institutional and Industrial organizations.
Languages
English
Fluent
Arabic
Elementary
Hindi
Native
Accomplishments
Best Customer Satisfied Awarded by Paramount Computer System Co.
Affiliations
Travelling
Learning new technology
Spending Time with family
Timeline
Master of Science in Cyber Security - Cyber Security
Dr.Babasaheb Ambedkar Open University
01.2024 -
Security consultant
Paramount Computer System Co.
02.2021 - 08.2025
IT Security & Presales Engineer
Top world Network Co.
09.2016 - 12.2020
System & Network Support Engineer
Landmark Group of Kuwait
07.2013 - 06.2016
Technical Support Enginer
Wipro infotech
01.2011 - 10.2012
Bachelor Degree - Commerce
MLSU University
04.2009 - 07.2011
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