Ralph Mahouly
Salmiya,Kuwait
Summary
A dynamic and professional retailer with over 15 years of experience in luxury and customer service, specializing in high-end fashion, leathergoods and accessories, skilled in team leadership, problem-solving, training and applying innovative clientele strategies.
Ambitious individual equipped with high-level business acumen and history of leadership. Works collaboratively with teams to achieve goals and improve performance. Thrives in fast-paced environments with strong time management and prioritisation skills.
Overview
18
18
years of professional experience
Work history
Department Manager Leathergoods and Accessories Universes
Christian Dior
Al Rai
09.2018 - 12.2024
- Working hand in hand with my team to prepare product wish lists, market feedback and sharing them with the merchandise team
- Training team members about the collection's inspirations, the season's Colorama, new products' shapes and features, keeping them up-to-date concerning product focus strategies, customer service updates
- Preparing and following up on the team's targets and having regular one to one meeting to monitor their performance by setting goals and objectives and constantly motivating them to achieve the enchanted KPI's
- Assisting the team in preparing their one to one with their clients on a weekly basis and during boutique in-store events
- Managing bags' personalization and Couture Maroquinerie or special orders of products, following up on the clients' orders, managing clients' expectations or special requests with Paris and Dubai team
- Managing the universes' daily checklist, repairs, inventories together with the boutique director and floor managers, admins and my team
- Preparing action plans with the visual merchandiser and supervising the display rotation to ensure achieving sales' targets
- Managing cash and Cash policies and dealing with clients' requests and utilizing my problem-solving skills to manage their expectations by abiding by the local policies and procedures
- Managing team's term and yearly appraisals and preparing action plans with weekly and monthly follow-up and coaching sessions to ensure driving results and achieving term/year targets
- Ensuring the highest standards of customer service are applied as per the Dior signature standards ensuring each and every client enjoys a luxurious journey during each of their visit to Dior's boutique, working closely with customer relation manager to prepare and launch campaigns to drive sales and to ensure our clients are satisfied with our after-sales services
Assistant Shop Manager
Zara
Al Rai
08.2014 - 08.2018
- Studying collection's performance and preparing action plans together with my team to shift the display and ensure driving sales to reach targets
- Training the team to develop their product and customer service skills, preparing their schedule and following up on their leaves
- Dealing with clients' complaints, and providing solutions reaching a compromise to ensure utmost clients' satisfaction is reached in compliance with quality and customer service standards
- Conducting monthly and yearly inventory and reporting results
- Preparing market studies and studying the competitor's collections, and sharing feedback with the product team
- Developing best sellers' product Wishlist and managing local transfers to ensure having healthy variety of best-selling subfamilies, working with visual managers and team to implement updates using new collections and highlighting products that generate money
- Supervising opening and closing procedures including cash registers
- Ensuring proper implementation of company policies and procedures for operational effectiveness
Assistant Shop Manager
Bruni collection
08.2011 - 12.2013
- Collaborated with Shop Manager on budget plans, effectively reducing costs.
- Kept abreast of market trends to suggest suitable products for stocking.
- Handled administrative tasks to support smooth operation of the store, managed after sales services and conducted minimal leather repairs in-store
- Streamlined operations with effective stock management.
- Fostered team collaboration to improve overall store performance.
- Prioritised customer needs, resulting in repeat business.
- Ensured store met sales targets through strategic marketing initiatives.
Senior Salesman
Celio Branches
- Welcoming, serving and selling customers products meeting their needs, providing them with styling tips and touring them in all the universes to cross-sell and achieve targets, thus building strong bonds with clients
- Maintaining professional and technical knowledge by attending training sessions and sharing knowledge with my colleagues especially sessions on sales techniques and product knowledge
- Resolving customers' different problems and making recommendations to management, sharing insights with my colleagues
- Contributing to team efforts in training, changing display and participating in duo in sales ceremonies to close successful stories
Senior Salesman
Celio Branches
Jdeideh Citymall
01.2009 - 11.2011
- Welcoming, serving and selling customers products meeting their needs
- Maintaining professional and technical knowledge by attending training sessions on sales techniques
- Resolving customers' different problems and making recommendations to management
- Contributing to team efforts in training, changing display and participating in duo in sales ceremonies to close successful stories
English Teacher
Essor College
Sin-el-l
09.2008 - 06.2010
- English teacher as a first and second language in both schools and coordinating the English department at ESSOR
Senior Salesman
BHV Mode
Jdeideh Citymall
02.2007 - 11.2008
- I worked as a senior sales man in men's department that includes brands like Calvin Klein, Lucas Delli, and Christian Lacroix among others, in addition to an eclectic mix of brands covering young, trendy to sportswear chic
- This is not to forget about eminent top-notch underwear labels like Eminence and Emporio Armani
- I was responsible of maintaining display and the image of two of the finest French brands for Newman and Gentleman Farmer
- Offering clients a personal assistance in touring the department store and choosing the best among several international brands meeting their expectations and needs
- Documenting sales by creating or updating customer profile records
- Keeping our clients informed by notifying them of preferred customer sales and future merchandise of potential interest
- Used my design skills and created window and in-store displays of goods to promote the image and the products of several well renowned brands like Newman and Gentleman Farmer
Education
M.A - ENGLISH LITERATURE
USEK
Kaslik, Lebanon 09.2010 -
B.A - ENGLISH LITERATURE
Lebanese University
Fanar, Lebanon 09.2004 - 06.2008
RETAIL MANAGEMENT PROGRAM CERTIFICATE - undefined
CXG
Dior, Kuwait 05.2021 - 06.2021
MANAGEMENT DEVELOPMENT PROGRAM - undefined
Azadea
03.2015 - 04.2015
Skills
- Microsoft Office
- Word
- Excel
- PowerPoint
- Research skills
- Analytical skills
- Communication skills
- Adaptability
- Problem solving skills
- Active listening
- Teamwork
- Classroom management
- Creativity
- Professional development
- Coaching
- Assessment and Feedback
Personal Information
Nationality: Lebanese
Languages
English
Fluent
Arabic
Native
French
Advanced
Spanish
Intermediate
Accomplishments
Freedom From Addiction Conference , NAADAC April 2024 - April 2024
I had the honor of participating in the conference held in Kuwait to spread awareness on the Freedom from Addiction
Timeline
RETAIL MANAGEMENT PROGRAM CERTIFICATE - undefined
CXG
05.2021 - 06.2021
Department Manager Leathergoods and Accessories Universes
Christian Dior
09.2018 - 12.2024
MANAGEMENT DEVELOPMENT PROGRAM - undefined
Azadea
03.2015 - 04.2015
Assistant Shop Manager
Zara
08.2014 - 08.2018
Assistant Shop Manager
Bruni collection
08.2011 - 12.2013
M.A - ENGLISH LITERATURE
USEK
09.2010 -
Senior Salesman
Celio Branches
01.2009 - 11.2011
English Teacher
Essor College
09.2008 - 06.2010
Senior Salesman
BHV Mode
02.2007 - 11.2008
B.A - ENGLISH LITERATURE
Lebanese University
09.2004 - 06.2008
Senior Salesman
Celio Branches
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