Rameez Raheem Shaikh

• Customer Coordination: Coordinated with travel agents, locally and internationally, to address queries and provide guidance, ensuring optimal customer support and satisfaction.

• Charters Management: Managed charters from India, overseeing Point of Sale (POS) operations from Kuwait, optimizing sales efficiency and revenue generation.

• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Contract Management: Prepared and maintained GSA agreements, group contracts, and charter agreements, ensuring compliance and operational integrity.
• Prepared annual data to determine metrics for operational performance.
• Managed cross-functional teams for successful project completion within budgetary constraints and deadlines.

• Reporting: Generated and presented monthly sales highlights and reports to senior management, providing actionable insights for informed decision-making.

• Sales Strategy Alignment: Conducted daily briefings with sales teams to align strategies based on market feedback and load factors, enhancing sales performance and customer satisfaction.

• Data Analysis: Compiled and analyzed weekly sales plans and visit reports to identify trends, opportunities, and areas for improvement, driving continuous sales optimization.

• Cross-functional Collaboration: Collaborated with marketing, IT, and finance departments to streamline operations and optimize sales processes, ensuring organizational efficiency.

• Evaluated market trends to inform strategic decision-making and competitive positioning of products/services.
• Enhanced operational efficiency by streamlining workflow processes across multiple departments.
• Implemented business strategies, increasing revenue, and effectively targeting new markets.
• Led cross-functional team to develop new product line, which was launched ahead of schedule and under budget.

• Corresponds With Corporate Company's Email To Email. Any Enquires
• Provided clients with flight and hotel details and documentation, rectifying any errors well ahead of travel.
• Increased customer satisfaction rate by 25% through personalized service and proactive issue resolution enhancing client loyalty and retention.
• Transportation companies to achieve cost-effective business travel solutions.
• Ticket booking and issuing & Reissuing & Refund.
• Maintain the highest standard of Customer Service and Satisfaction.

• Kuwait Airways handling agent for Government services
• Corresponding With Kuwait Airways Email To Email
• Respond promptly to inquires provide pricing
• Used outstanding planning and coordination abilities to deftly manage high volumes of corporate travel clients.
• Coordinate with cross functional teams to optimize customer service protocols, refining the end to end client journey.
• Maintain the highest standard of Customer Service and Satisfaction

• Ticket booking and issuing & Reissuing & Refund
• Used various CRS including Sabre, Amadeus and Galileo to effectively coordinate corporate travel.
• Used outstanding planning and coordination abilities to deftly manage high volumes of corporate travel clients.
• Liaised effectively with corporate clients to ascertain travel requirements, creating itineraries to meet bespoke needs.
• Maintain the highest standard of Customer Service and Satisfaction.

• Designed personalized travel experiences for a diverse clientele exceeding sales targets by 20% each quarter
• Ticket booking and issuing & Reissuing & Refund
• Corresponding With Corporate Email To Email
• Domestic & International flights booking
• Outbound Packages, Outbound Tours, International Tours, Leisure Holiday Packages
• Respond promptly to inquires provide pricing
• Undergone CRS Galileo Saber And Amadeus Successfully