Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Core Competencies
Timeline
Generic
Rami Daou

Rami Daou

Kuwait

Summary

Highly accomplished retail sales operations with 8 years of experience leading teams to achieve exceptional results . Proven track record , improving productivity by 15%-20%, and increasing customer satisfaction exceptional skills in training & stores/team performance, with a strong commitment to driving operational excellence and achieving business objective dynamic and results- driven professional with extensive experience in the luxury watch and men’s accessories(luxury lighters, pens, wallet, watches, cufflinks etc..) Industry. Expertise in product knowledge,

Overview

10
10
years of professional experience

Work History

Retail multi-stores Sales Manager/ Operation supervisor

Creative Style
01.2023 - 01.2024

Handling & Managing 7 Retail Stores

  • Fashion . Team of 40.

Set job expectations and planned, monitored and appraised job contributions

• Planned and reviewed compensation actions, ensuring policy and procedure compliance

• Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality and customer-service standards; solve problems; identify trends

• Designed operations systems for effective product handling and storage

• Analyze space requirements and equipment layout; implement changes

• Analyze space requirements and optimize equipment layout

• Ensured safe work environment by establishing and enforcing standards

• Managed department managers and supervisors, approving all operations employees

• Maintained a safe, incident-free work environment.

• Liaised with operations team to enhance customer experience and resolve issues

• Communicated operating policies and issues at department meetings

• Collaborated with inventory manager and team for effective inventory analysis

Analyze market trends to refine sales tactics

  • Achieved company growth and brand development through market expansion and sales.
  • Assisted senior management in developing long-term strategic goals for the company's growth.
  • Analyzed customer data to identify trends, preferences, and opportunities for growth.

Arearetail Multi Store Manager

ONTIME
01.2017 - 01.2023
  • Handling & Managing 4 Stores
  • Team of 25.

Manage daily operations of 4 locations and activities of a team consisting of 4 in-chare managers, 25 sales staff

• Administer monthly budgets averaging KWD 800k • Develop daily, weekly, and monthly goals for each location, driving average sales • Conduct market research to analyze store numbers for strengths and opportunities,

planning budgets and goals for each location

Showroom Manager

efashion. Eureka Trading
01.2014 - 01.2017
  • Handling & Managing showroom 200 sq
  • Team of 45

Recruiting, training, supervising, and appraising staff.

• Manage and motivate a team to increase sales and ensure efficiency

• Manage stock levels and make key decisions about stock control

• Analyse sales figures and forecast future sales

• Ensure standards for quality, customer service and health and safety are met

• Resolve health and safety, legal and security issues • I

Team

  • Analyzed customer data to identify trends, preferences, and opportunities for growth.

Education

Bachelor Degree - Pedagogy

Kiev National Linguistics University
01.1997

Skills

  • Sales strategy development
  • Client relationship management
  • Product knowledge
  • Customer experience optimization
  • Inventory management
  • Visual merchandising
  • Sales training and leadership
  • Sales reporting and analytics
  • Luxury brand representation
  • KPI sales reports
  • KPI
  • Trends market research
  • Training program
  • Team development
  • Stock control
  • Sales team training
  • KPI analysis
  • Solution selling

Languages

  • Arabic
  • English
  • French
  • Russian

Personal Information

Nationality: Lebanese

Core Competencies

sales strategy development, client relationship management, product knowledge, customer experience optimization, inventory management, visual merchandising, sales training and leadership, sales reporting and analytics, luxury brand representation, KPI sales reports, KPI, trends market research, training program, team development, stock control

Timeline

Retail multi-stores Sales Manager/ Operation supervisor

Creative Style
01.2023 - 01.2024

Arearetail Multi Store Manager

ONTIME
01.2017 - 01.2023

Showroom Manager

efashion. Eureka Trading
01.2014 - 01.2017

Bachelor Degree - Pedagogy

Kiev National Linguistics University
Rami Daou