Highly accomplished retail sales operations with 8 years of experience leading teams to achieve exceptional results . Proven track record , improving productivity by 15%-20%, and increasing customer satisfaction exceptional skills in training & stores/team performance, with a strong commitment to driving operational excellence and achieving business objective dynamic and results- driven professional with extensive experience in the luxury watch and men’s accessories(luxury lighters, pens, wallet, watches, cufflinks etc..) Industry. Expertise in product knowledge,
Handling & Managing 7 Retail Stores
Set job expectations and planned, monitored and appraised job contributions
• Planned and reviewed compensation actions, ensuring policy and procedure compliance
• Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality and customer-service standards; solve problems; identify trends
• Designed operations systems for effective product handling and storage
• Analyze space requirements and equipment layout; implement changes
• Analyze space requirements and optimize equipment layout
• Ensured safe work environment by establishing and enforcing standards
• Managed department managers and supervisors, approving all operations employees
• Maintained a safe, incident-free work environment.
• Liaised with operations team to enhance customer experience and resolve issues
• Communicated operating policies and issues at department meetings
• Collaborated with inventory manager and team for effective inventory analysis
Analyze market trends to refine sales tactics
Manage daily operations of 4 locations and activities of a team consisting of 4 in-chare managers, 25 sales staff
• Administer monthly budgets averaging KWD 800k • Develop daily, weekly, and monthly goals for each location, driving average sales • Conduct market research to analyze store numbers for strengths and opportunities,
planning budgets and goals for each location
Recruiting, training, supervising, and appraising staff.
• Manage and motivate a team to increase sales and ensure efficiency
• Manage stock levels and make key decisions about stock control
• Analyse sales figures and forecast future sales
• Ensure standards for quality, customer service and health and safety are met
• Resolve health and safety, legal and security issues • I
Team
Nationality: Lebanese
sales strategy development, client relationship management, product knowledge, customer experience optimization, inventory management, visual merchandising, sales training and leadership, sales reporting and analytics, luxury brand representation, KPI sales reports, KPI, trends market research, training program, team development, stock control