Rami Daou
Kuwait
Summary
Innovative and results-driven retail sales leader with over 9 years of experience managing multi store operations and driving business performance through creative, data driven strategies. Proven expertise in building high-performing sales teams, implementing first-time sales target and KPI tracking systems, and optimizing inventory management, demand forecasting, and POS systems. Adept at strategic planning, team training, and collaborating with marketing teams to exceed sales targets and improve key performance metrics-even under challenging conditions such as the COVID-19 period.
Overview
10
10
years of professional experience
Work history
Retail Multi-Stores Sales Manager / Operations Supervisor
Creative Style
Kuwait
01.2023 - 01.2024
- Scope & Leadership: Managed 7 retail stores with a team of 40, overseeing full operational and strategic responsibilities across all locations.
- Sales Process Innovation: Introduced and implemented the company’s first comprehensive sales target and KPI tracking system, achieving a 30% improvement in key metrics (ATV, UPT, conversion rates, and cross-selling) with targets met as early as the second month.
- New Store Development: Planned and executed the opening of 1 innovative store, expanding brand presence and capturing new market opportunities.
- Team Training & Performance Management: Developed and executed robust Personal Development Plans (PDP) and Performance Improvement Plans (PIP) focusing on enhancing English proficiency, communication, management, and cross-selling skills—significantly boosting team performance.
- Talent Acquisition: Actively contributed to the recruitment process by identifying and onboarding top talent to build a high-performing sales team.
- Product Line Expansion: Strategically broadened product offerings to align with evolving market trends and customer demands, driving incremental revenue growth.
Area Retail Manager
ONTIME
Kuwait
01.2017 - 01.2023
- Operational Management & Scope: Oversaw 4 retail stores with established KPIs and targets, ensuring consistent operational stability and superior performance.
- COVID-19 Leadership: Led the team during the COVID-19 period to achieve the best performance among 43 areas (each with 4 stores), earning direct recognition from the CEO for outstanding results.
- Inventory Management & Demand Forecasting: Leveraged dedicated inventory management systems and POS platforms to forecast demand accurately, optimize stock levels, and improve inventory turnover—resulting in minimized stock out and enhanced sales consistency.
- Strategic Sales Planning: Established annual sales strategies and targets based on detailed market trend analysis, competitor activities, and customer preferences, driving sustained revenue growth.
- Marketing Collaboration: Partnered with marketing teams to design and implement targeted promotional strategies and sales campaigns that enhanced brand visibility and customer engagement.
- New Store Launch Coordination: Managed the timely opening of 2 new stores under the On Time Experience brand, significantly contributing to market expansion.
- Team Coaching & Development: Implemented regular coaching sessions and ongoing training programs, including PDP/PIP processes, ensuring that store teams consistently exceeded sales targets.
Showroom Manager
efashion - Eureka Trading
Kuwait
01.2014 - 01.2017
- Store Operations Management: Supervised daily operations in a 2000 sq. ft. showroom with a team of 45, ensuring high levels of customer satisfaction and operational efficiency.
- Sales Strategy Execution: Developed and executed effective sales strategies that drove showroom performance and expanded the customer base.
- Visual Merchandising & Inventory Optimization: Organized store layouts and implemented efficient inventory management practices to maximize product visibility and support promotional efforts.
- Market Research & Analysis: Conducted regular market analysis to identify trends and opportunities, informing strategic decisions for product line expansion and competitive positioning.
Education
Bachelor Degree - Pedagogy
Kiev National Linguistics University
Skills
- KPI tracking
- Target setting
- Sales strategy development
- Demand forecasting
- Visual merchandising
- Cross-selling
- Customer service excellence
- PDP/PIP implementation
- Recruitment
- Coaching
- Training
- Multi-store management
- Inventory management systems
- POS systems
- New store openings
- Product line expansion
- Market trend analysis
- Strategic planning
CORE COMPETENCES
CORE COMPETENCIES
Sales & Performance Management: KPI tracking, target setting, sales strategy development, demand forecasting
Customer Experience: Visual merchandising, cross-selling, customer service excellence
Team Leadership & Development: PDP/PIP implementation, recruitment, coaching, training
Operational Excellence: Multi-store management, inventory management systems, POS systems,
Business Growth: New store openings, product line expansion, market trend analysis, strategic planning
Languages
Arabic
English
French
Russian
Timeline
Retail Multi-Stores Sales Manager / Operations Supervisor
Creative Style
01.2023 - 01.2024
Area Retail Manager
ONTIME
01.2017 - 01.2023
Showroom Manager
efashion - Eureka Trading
01.2014 - 01.2017
Bachelor Degree - Pedagogy
Kiev National Linguistics University
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