Rami Mustafa
Sales And Marketing Manager
Kuwait City,KU
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams. Performance-oriented Sales Leader offering exceptional record of achievement over 19-years career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities. Goal-oriented manager with distinguished experience in MEP industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
19
19
years of professional experience
2
2
Languages
Work History
Sales Manager
Global Logistics General Trading & Contracting Co.
07.2017 - Current
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Created compelling presentations that highlighted product features/benefits to potential clients while addressing their pain points directly.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Implemented systems and procedures to increase sales.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Evaluated performance against goals and implemented appropriate development plans.
- Increased sales revenue by developing and implementing effective sales strategies.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Organized promotional events and interacted with community to increase sales volume.
- Built relationships with customers and community to establish long-term business growth.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Facilitated cross-functional communication between sales, marketing, and product development teams to ensure cohesive efforts towards shared goals.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Recruited and hired top-level talent to add value and expertise to sales department.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Prepared sales presentations for clients showing success and credibility of products.
- Resolved problems, improved operations and provided exceptional service.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Developed strong communication and organizational skills through working on group projects.
- Gained strong leadership skills by managing projects from start to finish.
- Delivered services to customer locations within specific timeframes.
- Gained extensive knowledge in data entry, analysis and reporting.
- Strengthened communication skills through regular interactions with others.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Fuel/LPG projects designing for Consultants which gain us consultant recommendations (preferred company for project execution) for the same project when released.
- Pricing MEP works prices/quotations/BOQs (Providing Supplying, Installation, Testing, Commissioning and Handing Over Costs, profits and risk factors).
- ATG programming and commissioning.
Senior Sales Engineer (Head of Sales Department)
Power Co. For General Trading & Contracting
03.2005 - 06.2017
- Streamlined the sales process with effective communication, negotiation, and closing techniques for optimal results.
- Utilized creative problem-solving skills to overcome technical challenges in the sales process.
- Conducted comprehensive market research to inform strategic decision-making and maintain a competitive edge in the industry.
- Evaluated competitors'' products regularly to stay informed about market trends while continuously improving own product offerings.
- Mastered company product line and configured live product and software demonstrations.
- Responded to specific customer requests, including RFP responses and industry-specific solutions.
- Configured and modified product systems to meet customer-specific needs.
- Created product training plans centered on customer success and satisfaction.
- Cultivated and maintained strong relationships with customers to ensure a positive customer experience.
- Collaborated with sales and engineering to meet and exceed revenue targets.
- Optimized territory management by strategically allocating resources and prioritizing high-potential accounts for maximum impact.
- Developed strong client relationships for long-term business growth and customer satisfaction.
- Worked closely with sales team on understanding customer requirements, promoting products and delivering sales support.
- Negotiated favorable contract terms with clients while maintaining strong working relationships for future business opportunities.
- Investigated competitor technical specifications, product data and industry standards and continually developed knowledge of product offerings.
- Tracked sales data for analysis and forecasting.
- Increased sales revenue by identifying new market opportunities and implementing targeted sales strategies.
- Facilitated functional and technical discovery sessions with team members, customers, potential customers and vendors.
- Built relationships through exceptional client service delivery and maintained productive networks to support business development.
- Managed complex technical projects from initiation to completion, ensuring timely delivery and client satisfaction.
- Delivered technical presentations matching audience level of expertise to explain products and services to customers.
- Worked closely with internal departments such as finance, legal, and logistics to ensure smooth transactions for clients during the sales process.
- Organized product demonstrations and trial installations of equipment to promote products.
- Proposed technical solutions and developed prototypes that addressed customer requirements and generated sales.
- Maintained detailed records of all sales activities using CRM software to track progress towards goals.
- Wrote detailed technical documentation for company products.
- Consistently exceeded customer expectations by providing tailored solutions that addressed their unique pain points, resulting in a 99% satisfaction rate.
- Gained extensive knowledge of products and services to provide best-in-class sales engineering solutions.
- Exceeded annual sales targets through diligent prospecting, relationship-building, and closing of key deals.
- Developed and managed complex sales programs and project structures, schedules, budgets and resource plans.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to develop and implement creative solutions to complex problems.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Applied effective time management techniques to meet tight deadlines.
- Organized and detail-oriented with a strong work ethic.
- Worked well in a team setting, providing support and guidance.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Excellent communication skills, both verbal and written.
Education
Deploma - Petroleum Devices And Equipment, Level II
Frannklin Fueling Systems
USA 04.2001 -
Deploma - Petroleum Devices And Equipment, Level I
Franklin Fueling Systems
USA 04.2001 -
Electrical Engineering - Computer Engineering
Applied Science University
Jordan 04.2001 -
Skills
Motivational Skills
undefinedTimeline
Sales Manager
Global Logistics General Trading & Contracting Co.
07.2017 - Current
Senior Sales Engineer (Head of Sales Department)
Power Co. For General Trading & Contracting
03.2005 - 06.2017
Deploma - Petroleum Devices And Equipment, Level II
Frannklin Fueling Systems
04.2001 -
Deploma - Petroleum Devices And Equipment, Level I
Franklin Fueling Systems
04.2001 -
Electrical Engineering - Computer Engineering
Applied Science University
04.2001 -
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