Ramlan Faizer
Panadura ,SRI Lanka
Summary
Detail-oriented professional with expertise in data entry, safety management system monitoring, and machinery maintenance. Demonstrates strong skills in hardware repair and upgrades, as well as technological troubleshooting. Possesses a proactive self-learning attitude and comprehensive knowledge of operating systems, aiming to leverage these competencies in a dynamic work environment.
Astute IT Technician equipped with in-depth knowledge of technical troubleshooting and diagnosis. Evaluates performance issues and escalates critical concerns to supervisors. Focused problem-solver with prove history of high-quality IT support.
Overview
3
3
years of post-secondary education
8
8
years of professional experience
Work history
Crew trainer
MC Donald's
JAHRA, Kuwait
2022.02 - Current
- Fostered work ethics in trainees, leading to greater responsibility among crew members.
- Achieved high employee commitment through supportive mentoring practices.
- Monitored stock levels using inventory management systems to enable prompt restocking of essential products and prevent shortages.
IT technical operations lead
Asian network
Colombo, SRI Lanka
2020.04 - 2022.06
- Ensured optimal system performance for enhanced productivity.
- Combined technical expertise and strong interpersonal skills to diagnose and resolve issues remotely.
- Resolved complex technical issues leading to improved system reliability.
IT support assistant
Jetform technologies
Nagoda, SRI Lanka
2018.02 - 2020.03
- Collaborated with cross-functional teams to deploy software tools that significantly improved productivity across departments.
- Conducted staff training sessions, enhancing overall IT literacy within the company.
Education
Diploma of Higher Education - English
ESOFT Metro Campus
Panadura SRI lanka 2018.01 - 2018.10
Diploma of Higher Education - PC Hardware engineering and network administration
ESOFT Metro Campus
Panadura SRI Lanka 2017.12 - 2018.10
Certificate of Higher Education - MS Office
Dilmah
Katubedha SRI Lanka 2016.12 - 2017.06
Certificate of Higher Education - IT Security System
Learnkey
Panadura SRI Laka 2018.06 - 2019.08
Skills
- Data Entry
- Safety management system monitoring
- Machinery maintenance
- Hardware repair and upgrades
- Technological troubleshooting
- Proactive self-learning attitude
- Knowledge of operating systems
Languages
English
Fluent
Tamil
Native
Hindi
Intermediate
Arabic
Beginner
Affiliations
- Playing football and volleyball.
References
I do hereby declare that the above furnished information and details are true and correct to my knowledge and belief.
Timeline
Crew trainer
MC Donald's
2022.02 - Current
IT technical operations lead
Asian network
2020.04 - 2022.06
Certificate of Higher Education - IT Security System
Learnkey
2018.06 - 2019.08
IT support assistant
Jetform technologies
2018.02 - 2020.03
Diploma of Higher Education - English
ESOFT Metro Campus
2018.01 - 2018.10
Diploma of Higher Education - PC Hardware engineering and network administration
ESOFT Metro Campus
2017.12 - 2018.10
Certificate of Higher Education - MS Office
Dilmah
2016.12 - 2017.06