RANIA AHMED
SEDDIK EID
KUWAIT
Summary
Quality control professional experienced in developing organization's quality strategy, procedures and processes. Monitor quality performance from supply chain and throughout product development life cycle. Develop and sustain Quality Management System in accordance with the company standards and other applicable standards and business requirements.
Overview
15
15
years of professional experience
Work History
Coordinator - Quality Systems
Kuwaitairways
03.2017 - Current
- Research , Analyzes , and coordinates the process of developing internal information system related to the development & upgrading of the services provided on board the company's aircraft , includes reviewing / analyzing / developing systems etc...
- Also participate in establishing a database to deal with the data available to the quality control department from the various concerned departments with linking them to the other axes of the quality control department & following up of the parties concerned with the direct & indirect service in the process of providing the required information .
- Participate in defining & analyzing the various services provided to passengers in the regions & external stations , while finding a measure of the level of those services in each station & region , according to the surrounding conditions & according to the availability of the required facilities in each station / country / airport & region to open & support channels of information in the different regions with the preparation of special models .
- Making inspection visits to all sectors related to the services onboard the flights to find out the workflow mechanism & develop solutions to the obstacles that may face those sectors , which affect the level of service .
- Participate in the preparation of reports , plans & studies related to the services provided to passengers , in addition to the level of services provided onboard .
- Determined quality department standards, practices, and procedures.
- Established and tracked quality department goals and objectives.
- Monitored staff organization and suggested improvements to daily functionality.
- Tracked quality issues with external customers, suppliers, and internal plant operations.
- Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
- Implemented new quality assurance and customer service standards.
- Recorded, analyzed, and distributed statistical information.
- Inspected products and worker progress throughout production.
- Developed quality planning for multiple new product launches by verifying customer requirements and implementing in design and production.
Senior Cabin Crew Member
kuwaitairways
03.2008 - 03.2017
- Ensured safety and comfort of customers onboard aircraft.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Resolved passenger conflicts and medical emergencies during flights.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Advised passengers of flight regulations to maximize safety and security.
- Delivered food and beverage service, reading material and other in-flight services.
Education
Bachelor of Translation & Languages -
AIN SHAMES FACULTY
08.2006
Skills
- Planning and Coordination
- Organization and Time Management
- Training and Development
- Analytical and Critical Thinking
- Dependable and Responsible
- Good Telephone Etiquette
- Excellent Communication
- Multitasking Abilities
Timeline
Coordinator - Quality Systems
Kuwaitairways
03.2017 - Current
Senior Cabin Crew Member
kuwaitairways
03.2008 - 03.2017
Bachelor of Translation & Languages -
AIN SHAMES FACULTY
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