Tourism and Hospitality / Meet different nationalities, talk with them and share knowledge/Singing
Rasanga Jayatunge
Server/Server Trainer
Kuwait City,Kuwait
Summary
Providing extensive communication skills, a friendly, calm and confident personality to maximize safety and comfort of guests, and an unwavering patience for guests who need additional assistance.
Overview
22
22
years of professional experience
4
4
Certifications
2
2
Languages
Work History
Senior Catering Captain
Don Stanley's Catering Service
Colombo , Colombo
06.2004 - 01.2005
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Developed and maintained courteous and effective working relationships.
- Resolved problems, improved operations and provided exceptional service.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Drove operational improvements which resulted in savings and improved profit margins.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Carried out day-to-day duties accurately and efficiently.
- Created plans and communicated deadlines to complete projects on time.
- Worked with customers to understand needs and provide excellent service.
- Collaborated with team members to achieve target results.
Coffee Maker
Don Stanley's Catering Service
Colombo , Colombo
06.2004 - 01.2005
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Cleaned counters, machines, utensils and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Recommended products based on solid understanding of individual customer needs and preferences.
Administration Assistant
M.H. Alshaya Co. W.L.L
Mahboula, Al Ahmadi
01.2018 - Current
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Executed record filing system to improve document organization and management.
- Maintained company handbook to outline policies and provide insights to company mission and values.
- Created detailed expense reports to facilitate reimbursement for business expenses incurred.
Bartender
M.H. Alshaya Co. W.L.L
Mahboula, Al Ahmadi
04.2016 - Current
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Obtained cash bank and stocked service bar to prepare for operation.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Built relationships with vendors to manage orders and negotiate costs.
- Taught employees bar sales techniques, resulting in higher profits.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
Server Trainer
M.H. Alshaya Co. W.L.L
Mahboula , Al Ahmadi
08.2015 - Current
- Provided continuous evaluation and feedback to server employees.
- Created, updated and implemented training plans in collaboration with restaurant management.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Trained new team members on restaurant procedures, menu items and performance strategies.
- Initiated guidelines for standard operation of serving Type.
- Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals.
Service Crew Member
Al Mana Company
Qatar , Qatar
10.2006 - 04.2010
- Assisted team members with tasks, increasing overall efficiency and achieving improved customer satisfaction.
- Troubleshot equipment issues, increasing lifespan of tools through preventive maintenance and repairs.
- Operated cash registers and POS systems, handling over $Amount in cash daily.
- Verified freshness of food and ingredients by checking for quality, keeping track of new and expired items and rotating stock.
- Kept customers and crew areas organized.
- Measured and recorded storage temperatures for frozen, cold and hot items.
- Kept all prep areas clean by sweeping, mopping and washing down counters.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Trained newly hired employees on routine tasks and customer service.
- Processed orders on POS system and accepted cash and charge payments.
- Checked equipment for proper temperatures to keep food safe for consumption.
- Resolved challenging customer complaints to full satisfaction by promoting brand loyalty and maximizing repeat business.
- Provided support to crew members, facilitating quick food preparation and delivery.
Education
GCE Odinary Level Exam Certificate - 12 Subjects
Carey College
Colombo Srilanka 11.1998 - 12.1998
Skills
Staff Management
undefinedCertification
MS WORD and MS EXCEL Certificate (Vocational Training Institute Colombo Sri Lanka.)
Interests
Timeline
Administration Assistant
M.H. Alshaya Co. W.L.L
01.2018 - Current
Safety School Fire-Fighting Training (M.H. Alshaya Co. W.W.L | Kuwait.)
11-2017
Safety School Emergency Evacuation Training (M.H. Alshaya Co. W.W.L | Kuwait.)
11-2017
Bartender
M.H. Alshaya Co. W.L.L
04.2016 - Current
Server Trainer
M.H. Alshaya Co. W.L.L
08.2015 - Current
Travel and Tourism Course (International Airline Ticketing Institute Colombo Sri Lanka.)
09-2013
Service Crew Member
Al Mana Company
10.2006 - 04.2010
Senior Catering Captain
Don Stanley's Catering Service
06.2004 - 01.2005
Coffee Maker
Don Stanley's Catering Service
06.2004 - 01.2005
MS WORD and MS EXCEL Certificate (Vocational Training Institute Colombo Sri Lanka.)
01-2000
GCE Odinary Level Exam Certificate - 12 Subjects
Carey College
11.1998 - 12.1998
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