Tourism and Hospitality / Meet different nationalities, talk with them and share knowledge/Singing
Rasanga Jayatunge
Server/Server Trainer
Kuwait City,Kuwait
Summary
Providing extensive communication skills, a friendly, calm and confident personality to maximize safety and comfort of guests, and an unwavering patience for guests who need additional assistance.
Overview
22
22
years of professional experience
4
4
Certifications
2
2
Languages
Work History
Senior Catering Captain
Don Stanley's Catering Service
Colombo , Colombo
06.2004 - 01.2005
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Developed and maintained courteous and effective working relationships.
- Resolved problems, improved operations and provided exceptional service.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Drove operational improvements which resulted in savings and improved profit margins.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Carried out day-to-day duties accurately and efficiently.
- Created plans and communicated deadlines to complete projects on time.
- Worked with customers to understand needs and provide excellent service.
- Collaborated with team members to achieve target results.
Coffee Maker
Don Stanley's Catering Service
Colombo , Colombo
06.2004 - 01.2005
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Cleaned counters, machines, utensils and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Recommended products based on solid understanding of individual customer needs and preferences.
Administration Assistant
M.H. Alshaya Co. W.L.L
Mahboula, Al Ahmadi
01.2018 - Current
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Executed record filing system to improve document organization and management.
- Maintained company handbook to outline policies and provide insights to company mission and values.
- Created detailed expense reports to facilitate reimbursement for business expenses incurred.
Bartender
M.H. Alshaya Co. W.L.L
Mahboula, Al Ahmadi
04.2016 - Current
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Obtained cash bank and stocked service bar to prepare for operation.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Built relationships with vendors to manage orders and negotiate costs.
- Taught employees bar sales techniques, resulting in higher profits.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
Server Trainer
M.H. Alshaya Co. W.L.L
Mahboula , Al Ahmadi
08.2015 - Current
- Provided continuous evaluation and feedback to server employees.
- Created, updated and implemented training plans in collaboration with restaurant management.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Trained new team members on restaurant procedures, menu items and performance strategies.
- Initiated guidelines for standard operation of serving Type.
- Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals.
Service Crew Member
Al Mana Company
Qatar , Qatar
10.2006 - 04.2010
- Assisted team members with tasks, increasing overall efficiency and achieving improved customer satisfaction.
- Troubleshot equipment issues, increasing lifespan of tools through preventive maintenance and repairs.
- Operated cash registers and POS systems, handling over $Amount in cash daily.
- Verified freshness of food and ingredients by checking for quality, keeping track of new and expired items and rotating stock.
- Kept customers and crew areas organized.
- Measured and recorded storage temperatures for frozen, cold and hot items.
- Kept all prep areas clean by sweeping, mopping and washing down counters.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Trained newly hired employees on routine tasks and customer service.
- Processed orders on POS system and accepted cash and charge payments.
- Checked equipment for proper temperatures to keep food safe for consumption.
- Resolved challenging customer complaints to full satisfaction by promoting brand loyalty and maximizing repeat business.
- Provided support to crew members, facilitating quick food preparation and delivery.
Education
GCE Odinary Level Exam Certificate - 12 Subjects
Carey College
Colombo Srilanka 11.1998 - 12.1998
Skills
Staff Management
Administrative support
Scheduling
Supervising staff
Time management
Team Bonding
Relationship building
Customer and client relations
Employee training and development
Certification
MS WORD and MS EXCEL Certificate (Vocational Training Institute Colombo Sri Lanka.)
Interests
Timeline
Administration Assistant
M.H. Alshaya Co. W.L.L
01.2018 - Current
Safety School Fire-Fighting Training (M.H. Alshaya Co. W.W.L | Kuwait.)
11-2017
Safety School Emergency Evacuation Training (M.H. Alshaya Co. W.W.L | Kuwait.)
11-2017
Bartender
M.H. Alshaya Co. W.L.L
04.2016 - Current
Server Trainer
M.H. Alshaya Co. W.L.L
08.2015 - Current
Travel and Tourism Course (International Airline Ticketing Institute Colombo Sri Lanka.)
09-2013
Service Crew Member
Al Mana Company
10.2006 - 04.2010
Senior Catering Captain
Don Stanley's Catering Service
06.2004 - 01.2005
Coffee Maker
Don Stanley's Catering Service
06.2004 - 01.2005
MS WORD and MS EXCEL Certificate (Vocational Training Institute Colombo Sri Lanka.)
01-2000
GCE Odinary Level Exam Certificate - 12 Subjects
Carey College
11.1998 - 12.1998