meeting existing and potential clients and building positive relationships.
Organising and attending promotional events such as open days, exhibitions, tours and visits.
providing clients/ colleagues with information about new promotional opportunities and current PR campaigns progress.
analysing media coverage.
Dealing with enquiries from the public.
writing and producing presentations, articles, press releases and social media posts.
keeping records of progress, budgets and time scales, and keeping clients / colleagues up to date.
Sourcing & purchasing Director
Blockat App
, Kuwait
2021.09 - 2023.05
Develop and maintain relationships with key vendors and suppliers.
Maintain accurate records of all purchases, contracts and pricing agreements.
Monitor market trends and developments to identify opportunities for cost saving or improved quality.
Manage the day-to-day operations of the purchasing department, including staff supervision and development.
optimize sourcing procedure to attain maximum efficiency.
invent negotiation strategies and secure profitable deals.
Discover and partner with trustworthy vendors and suppliers.
Brand Manager
Markaa App
, kuwait
2020.12 - 2021.08
Strategic Planning and thinking based on studying the market conditions and catching up on industry trends, credible news, competitor strategies and other literature.
Update the road map on the product management tools so that all team members, upper management and external stakeholders are on the same page about the day`s achievements.
Helping the Design team overcome creative blocks by suggesting ideas and innovations and reviewing existing design elements.
Team leader - 365 Department
Boutiqaat
, Kuwait
2018.04 - 2020.12
I`ve started my journey with Boutiqaat as a Senior buyer in the purchasing department, and by time I've been promoted to manage the 365 group as a team leader.
365 department stands for accomplishing 365 project per year, such as creating an exclusive brand from scratch, products selection, collaborating with international & local brands & suppliers.
Project Coordinator
Sheikh Abdullah Alsalem Cultural Centre
, Kuwait
2017.08 - 2018.03
Collecting the raw data needed to meet our department goal.
prepare and coordinate district fine arts activities calendar.
Service Officer
The National Bank of Kuwait
, Kuwait
2013.12 - 2016.03
I`ve Started my working journey in The National Bank Of Kuwait as a trainee in Alshbab Program and then I've got hired as Teller and then promoted as a service officer, and here are my duties & Responsibilities:
Communicating with high-value customers regarding account management and other matters relating to loans, deposits and other inquiries.
Assist the sales team in boosting sales and performance.
Provide general customer support.
update customer records.
Internship Trainer
Zain - Head Office
, Kuwait
2013.01 - 2013.04
Provide general customer support.
Assist the sales team.
Education
Diploma of Higher Education - Public Adminstration
Australian College of Kuwait
Skills
Organisation
Multitasking
Negotiation and Communication
Teamwork
Problem Solving
Computer literacy " ICDL Certificate"
Creative thinking
Searching and Sourcing
Training and mentoring
Languages
Arabic
English
Affiliations
Building projects.
Exercising.
Learning.
Travelling.
Arts & Crafts.
Styling & Decorating.
Pet lover.
Timeline
Public Relations & Business Development Manager
Blockat App
2022.02 - 2024.09
Sourcing & purchasing Director
Blockat App
2021.09 - 2023.05
Brand Manager
Markaa App
2020.12 - 2021.08
Team leader - 365 Department
Boutiqaat
2018.04 - 2020.12
Project Coordinator
Sheikh Abdullah Alsalem Cultural Centre
2017.08 - 2018.03
Service Officer
The National Bank of Kuwait
2013.12 - 2016.03
Internship Trainer
Zain - Head Office
2013.01 - 2013.04
Diploma of Higher Education - Public Adminstration
<ul><li>Manage three separate teams for which their scope includes middle office support for the client relations community including known population remediations, complex reporting as well as a business manager team executing on efficiencies and development opportunities (eleven individuals both domestic and overseas contingent workers). 13 years of Institutional Relationship experience, 7 of those involving people management</li><li>Currently own and assist with facilitating the client relation pieces of various Management Action Plans (MAP) and internal audits within Revenue Credit Account (RCA) and Service Level Agreement (SLA) areas</li><li>In February 2024 released the first Salesforce Intake system at TIAA after five years of development and advocacy. This build has been noted as the blue print for all future case management intake systems within Salesforce at TIAA providing efficiency and ease for the user while reducing risk for the company</li><li>Worked on advancements and efficiencies within the Service Level Agreement process including salesforce automation. Implemented continuous improvement projects which reduced specific quarterly reporting tasks from days to minutes as well as the inception of a single budget code to pull penalties from rather than dozens of different budget codes</li><li>Through partnership with operations, updated the standard operating procedures for Client Service Managers concerning non bulk Lost Earning Calculations in 2021 to be submitted primary through plan focus unless through special exception. This reduced volumes for my team around lost earning calculations by 22% compared to the year prior while providing a more seamless and straight through process for the external clients</li><li>Continue working through obstacles, avoid duplication of efforts between client relations and other support team within different departments while creating synergy towards “working as one”</li><li>Advanced public speaking skills presenting both in person and virtually to groups as small as senior leadership to hundreds of employees on various forums</li></ul> at TIAA<ul><li>Manage three separate teams for which their scope includes middle office support for the client relations community including known population remediations, complex reporting as well as a business manager team executing on efficiencies and development opportunities (eleven individuals both domestic and overseas contingent workers). 13 years of Institutional Relationship experience, 7 of those involving people management</li><li>Currently own and assist with facilitating the client relation pieces of various Management Action Plans (MAP) and internal audits within Revenue Credit Account (RCA) and Service Level Agreement (SLA) areas</li><li>In February 2024 released the first Salesforce Intake system at TIAA after five years of development and advocacy. This build has been noted as the blue print for all future case management intake systems within Salesforce at TIAA providing efficiency and ease for the user while reducing risk for the company</li><li>Worked on advancements and efficiencies within the Service Level Agreement process including salesforce automation. Implemented continuous improvement projects which reduced specific quarterly reporting tasks from days to minutes as well as the inception of a single budget code to pull penalties from rather than dozens of different budget codes</li><li>Through partnership with operations, updated the standard operating procedures for Client Service Managers concerning non bulk Lost Earning Calculations in 2021 to be submitted primary through plan focus unless through special exception. This reduced volumes for my team around lost earning calculations by 22% compared to the year prior while providing a more seamless and straight through process for the external clients</li><li>Continue working through obstacles, avoid duplication of efforts between client relations and other support team within different departments while creating synergy towards “working as one”</li><li>Advanced public speaking skills presenting both in person and virtually to groups as small as senior leadership to hundreds of employees on various forums</li></ul> at TIAA
Public Relations and Human Resources Officer at Abdullah Al Muhairi Transport in DubaiPublic Relations and Human Resources Officer at Abdullah Al Muhairi Transport in Dubai