Rawan Al Ashwak
Kuwait
Summary
Motivated and detail-orientated individual with desire to gain work experience and learn from administrative team. Applies methodical, problem-solving approach to challenging tasks. Learns quickly and offers strong digital skills.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Administrator
Ministry of Councils
Kuwait City
09.2020 - Current
- Reported on key HR metrics, including attendance and employee leaves.
- Worked with HR to maintain accurate and confidential employee records, enforcing compliance with regulatory standards.
- Assisted HR team with daily operations by owning administrative tasks.
Senior customer relations officer
Gulf Bank
Kuwait
02.2017 - 06.2019
- Oversaw conflict resolution between customers and company ensuring mutual understanding was upheld at all times.
- Provided mentorship to junior officers resulting in their professional growth.
- Resolved customer complaints promptly to maintain good relations.
- Developed relationships with clients, fostered loyalty and retention.
- Assisted customers in loan applications, opening bank accounts, fixed deposits issuing credit cards and account management.
Head teller
Gulf Bank
Kuwait
03.2013 - 03.2015
- Managed daily cash transactions for efficient customer service.
- Ensured accurate financial records by meticulous record keeping.
- Assisted customers with banking enquiries to enhance satisfaction rate.
- Identified opportunities for cross-selling bank products, boosted sales performance.
- Maintained confidentiality of client information, ensured compliance with data protection regulations.
- Built strong customer relationships to foster loyalty and repeat business.
Education
Bachelor of Business Administration - Marketing
American University of Kuwait
Kuwait 09.2011 - 06.2013
Diploma of Higher Education - Marketing
Australian College of Kuwait
Kuwait 02.2010 - 09.2011
Certificate of Higher Education -
Universal American School
Kuwait Skills
- HR procedures
- Microsoft office expertise
- Data entry proficiency
- Time management
- Customer relations
- Attention to Detail
- Highly organised
- Strategic decision-making
Languages
English
Fluent
Arabic
Native
Certification
Anti Money Laundering - Gulf Bank
Certified Head Teller - Gulf Bank
Certified Senior Relationship Officer - Gulf Bank
"Ajyal" Undergraduate Program - Gulf Bank
"Injaz" Participation Program - Injaz
Timeline
Administrator
Ministry of Councils
09.2020 - Current
Senior customer relations officer
Gulf Bank
02.2017 - 06.2019
Head teller
Gulf Bank
03.2013 - 03.2015
Bachelor of Business Administration - Marketing
American University of Kuwait
09.2011 - 06.2013
Diploma of Higher Education - Marketing
Australian College of Kuwait
02.2010 - 09.2011
Certificate of Higher Education -
Universal American School
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