Rawnaq AlHasawi
Summary
Dynamic professional with a strong focus on time efficiency, team leadership, and interpersonal communication. Demonstrates exceptional ability to lead teams towards achieving organisational goals while maintaining effective communication channels. Committed to leveraging skills in a collaborative environment to drive success and innovation.
Overview
10
10
years of professional experience
Work history
Supervisor Warehouse - Commercial Group
Kuwait Integrated Petroleum Industries Company
Zour Refinery
03.2023 - Current
- Coordinated with end users to maintain consistency across shifts.
- Supervised activities of workers and enforced safety regulations.
- Oversaw loading and unloading processes, ensuring safe handling of goods and accurate total of receiving.
- Delegated tasks and coordinated warehouse workflow to support continuous productivity.
- Managed expediting efforts, coordinated with the team, and supervised offloading and unloading of catalyst during all shutdown activities within refinery units.
- Prepared and submitted daily reports on Catalyst Warehouse activities, providing accurate updates on inventory movement, workforce operations, and shutdown-related tasks.
Social Media Executive
Entrepreneur General Trading Co
Part-time
09.2020 - Current
- Handling social media accounts of BBT (Best Burger in Town) and JustC.
- Increased user engagement with daily management of all social media channels.
- Scheduled social media content strategically to achieve maximum reach and impressions.
Senior Admin - General Services Group
Kuwait Integrated Petroleum Industries Company
AlZour
02.2022 - 02.2023
- Drafted all outgoing memos on behalf of the Senior Supervisor and Team Leader, ensuring professional communication across all internal departments.
- Monitored and verified contractor manpower attendance on a monthly basis in alignment with contract terms.
- Developed and maintained a tracking system for all official correspondence, including emails, memos, and letters.
- Entered and tracked all maintenance work orders, from request initiation to closure, using a structured system to ensure timely follow-up.
- Attended spot inspections and reviewed contractor accommodations to ensure compliance with company standards.
- Coordinated daily administrative operations within the General Services Group, supporting both office and maintenance teams.
- Provided logistical and documentation support for ongoing maintenance activities and service requests.
- Assisted in scheduling and following up on maintenance tasks to ensure timely resolution and minimal disruption.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Branch Banking Officer
Gulf Bank of Kuwait
Head Office
12.2018 - 01.2022
- Working on monthly incentive file on all versions with branch managers to ensure incentive for each employee is accurate if eligible before sending it to sales power team.
- Extracting disbursed and pending loans of bank to management to keep them posted of total bank loans on daily basis.
- Cinet Upload- sending out reminders, and warnings to branch staff that do not upload their customers ci-net related documents.
- Following up with PRM (preferred relationship managers) on their customer portfolio, customer pending loans payments, and receiving their customer upgrade forms and to monitor and ensure process of upgrade is done.
- Monitoring queuing system, and sending report to Management and all Area Managers on daily basis numbers of highest to lowest services by their respective branches.
- Sending out daily summary report of number of transactions of each service that were done in each branch to management.
- Trained junior staff members for better service delivery.
Customer Service Representative
Gulf Bank
07.2017 - 12.2018
- Delivering credit/debit cards to customers
- Processing bank internal, local and international transfers
- Helping customers with KYC
- Delivering cheque books, stopping cheques, and taking charges from customers
- Initiating, or canceling requests of standing orders for customers
- Handled corporate clientʼs daily transactions of internal bank transfers
- Referring customers to Relationship Officers by selling products and services to customers
- Cross-selling on a daily basis to customers
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Maintained up-to-date knowledge, resulting in effective product promotion.
Marketing Coordinator
M.H. Alshaya Co.
10.2015 - 10.2016
- Assist the department in achieving their objectives and goals in a timely efficient manner
- Keep accurate records, review information, and consolidate reports
- Develop relationships with both internal and external customers
- Manage projects such as executing and handling both big and small campaigns
- Managed and executed one of the two main campaigns of the year of brand at M.H.Alshaya Co.
- Managed and implemented CSR activities
- Communicate relevant information to Internal/external parties
- Handle social media accounts
- Generated brand awareness by implementing innovative marketing strategies.
- Conducted regular performance reviews on marketing initiatives, identifying areas of improvement.
- Coordinated marketing events, leading to increased brand visibility.
Education
BBA - Management
American University of Kuwait
09.2012 - 8 2015
Master of Business Administration - Public Administration
Kuwait University
Skills
- Time efficiency
- Team Leadership
- Interpersonal communication
Timeline
Supervisor Warehouse - Commercial Group
Kuwait Integrated Petroleum Industries Company
03.2023 - Current
Senior Admin - General Services Group
Kuwait Integrated Petroleum Industries Company
02.2022 - 02.2023
Social Media Executive
Entrepreneur General Trading Co
09.2020 - Current
Branch Banking Officer
Gulf Bank of Kuwait
12.2018 - 01.2022
Customer Service Representative
Gulf Bank
07.2017 - 12.2018
Marketing Coordinator
M.H. Alshaya Co.
10.2015 - 10.2016
BBA - Management
American University of Kuwait
09.2012 - 8 2015
Master of Business Administration - Public Administration
Kuwait University
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