Microsoft Office Suite ( Excel, Word, PowerPoint)
Reham Kheir
Managment
Kuwait
Summary
Dynamic and enthusiastic professional with extensive experience in client relationship management and luxury retail. Certified Professional Trainer with a proven track record in enhancing client experiences and driving business growth. Known for excellent communication skills, strategic thinking, and a commitment to continuous improvement. Fluent in Arabic and English, I thrive in diverse environments and am passionate about building lasting client relationships and leading teams to success.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Business Development Manager
Alexa
06.2024 - Current
- Collaborate with team members to identify skill gaps and deliver tailored training, enhancing individual capabilities in client experience.
- Generated new business with marketing initiatives and strategic resulted a 25% increase in sales.
- Develop client engagement strategies achieving a 20% improvement in customer satisfaction scores.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
- Performed extensive market analysis to uncover emerging trends for potential growth.
CRM Manager ( In Charge )
Louis Vuitton - LVMH
05.2022 - 03.2024
- Spearheaded client acquisition strategies, achieving a 30% increase in new client registrations and a 25% boost in sales.
- Conducted over 50 training sessions to enhance clienteling skills, leading to a 40% improvement in client satisfaction scores.
- Developed and implemented a feedback mechanism that resulted in a 20% increase in client retention rates.
- Analyzed CRM data to optimize strategies, contributing to a 15% increase in overall sales performance.
- Developed targeted content from customer segmentation, optimizing the lead nurturing process for engagement.
Team Supervisor
Louis Vuitton - LVMH
03.2021 - 04.2022
- Collaborated with upper management to establish performance goals for the team and develop strategies for achieving them.
- Managed daily operations, ensuring high standards in customer service and retail operations.
- Diplomatically mediated conflicts between colleagues, promoting a conducive and healthy work environment.
- Enhanced employee performance through strategically defined indicators that establish clear measurement targets.
- Provided ongoing coaching to enhance individual performance levels while fostering teamwork among employees.
Assistant Manager
Abercrombie & Fitch
11.2018 - 01.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Led and motivated teams to achieve a 95% on-time delivery rate for all store initiatives and projects.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Provided mentorship to junior staff, enhancing their professional growth through guidance.
- Enhanced stock accuracy by conducting regular inventory counts, ensuring alignment with future needs.
Assistant Manager
Massimo Dutti
03.2016 - 10.2018
- Facilitated ongoing staff training sessions on product knowledge, company updates, and customer service best practices.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Nurtured an atmosphere of ongoing improvement, resulting in increased staff performance and morale.
- Contributed ideas for process improvements, enhancing overall efficiency within the department while maintaining high-quality service standards.
Real Estate Agent
KPR Group
02.2012 - 12.2015
- Negotiated, facilitated, and managed real estate transactions.
- Maintained connections with clients to encourage repeat business and referrals.
- Communicated with clients to understand property needs and preferences within ( UK,USA,Spain and Turkey) markets
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Advised clients on market conditions and property value for informed decision-making.
Flight Attendant
Wataniya Airways
08.2009 - 12.2011
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Promoted safety and comfort for passengers, enhancing their overall onboard experience.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Successfully handled passenger conflicts and medical crises, ensuring safety and well-being during flights.
Education
Bachelor of Arts - Greek And Latin Languages And Literature
Cairo University
Egypt 09.2004 - 01.2009
Skills
Business development
Relationship building
Decision-making
Team leadership
Negotiations
Prospect targeting
CRM management
Customer acquisition
Revenue generation
Training and development
Research
Software
Customer Relationship Management (CRM) Software ( Dynamics 365, HubSpot)
Certification
Certified Professional Trainer (CPT)
Timeline
Business Development Manager
Alexa
06.2024 - Current
Certified Professional Trainer (CPT)
01-2024
CRM Manager ( In Charge )
Louis Vuitton - LVMH
05.2022 - 03.2024
Team Supervisor
Louis Vuitton - LVMH
03.2021 - 04.2022
Assistant Manager
Abercrombie & Fitch
11.2018 - 01.2021
Assistant Manager
Massimo Dutti
03.2016 - 10.2018
Real Estate Agent
KPR Group
02.2012 - 12.2015
Flight Attendant
Wataniya Airways
08.2009 - 12.2011
Bachelor of Arts - Greek And Latin Languages And Literature
Cairo University
09.2004 - 01.2009
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