Roa'a Abdulraheem
Summary
I'm a passionate,eager and motivated professional seeking to leverage my skills and experience in a dynamic work environment.
I have 14 years of experience working in the retail industry, with 9 years spent in a management role. During my time as a manager, I developed a strong understanding of effective team leadership and implemented various strategies to improve sales and customer satisfaction.
Overview
14
14
years of professional experience
2
2
Languages
Work History
Store Manager at Dolce & Gabbana Flagship Store
Chalhoub Group
11.2019 - 11.2022
- Report directly to General Manager.
- Managed 12 store employees successfully in fast-paced environment through proactive communication and positive feedback.
- To optimize store operations, I collaborated with vital stakeholders, including members of the purchasing team, marketing team, VM team, and human resources, in ensuring seamless coordination and effective communication.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- The annual performance appraisal is conducted for the direct reports, along with their development.
- Assisted in recruiting, hiring and training of team members.
- Monitor the dashboard that displays client performance to track the performance of each sales staff member in clienteling.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Reduced operational risks while organizing data to forecast performance trends.
- Proven ability to develop and implement creative solutions to complex problems.
Store Supervisor at Dolce & Gabbana Flagship Store
Chalhoub Group
06.2016 - 11.2019
- Reported directly to General Manager.
- Managed team of 11.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Passionate about learning and committed to continual improvement.
- To optimize store operations, I collaborated with vital stakeholders, including members of the purchasing team, marketing team, VM team, and human resources, in ensuring seamless coordination and effective communication.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Store Supervisor at Dolce & Gabbana Men
Chalhoub Group
10.2015 - 06.2016
- Reported directly to Area sales retail.
- Managed a team of 5 sales Executives.
- Worked closely with direct manager in new strategies to enhance sales, and clients experience.
- Developed strong communication and organizational skills through working on group projects.
- The annual performance appraisal is conducted for the direct reports, along with their development.
- leading training sessions, providing one-on-one coaching, and compiling educational resources for our team.
Assistant Store Manager at Jo Malone London
Alshaya Group
06.2012 - 09.2015
- Reported Directly to store Manager and Area Manager.
- Managed team of 4 sales associate.
- Responsible for handling paperwork, managing store budgets, and reporting to upper management on store performance
- Responsible for merchandising the store, managing inventory, and monitoring sales metrics to ensure the store is meeting its sales goals.
- Worked closely with brand trainer and marketing team on new launches.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Trained and guided team members to maintain high productivity and performance metrics.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Senior Beauty Consultant at Dior Cosmetic
Troy trade
06.2008 - 04.2011
Education
High School Diploma -
Sukainah School
Skills
Team leadership and coaching
Relationship building and management
Maximizing profitability
Team Building
Training and mentoring
Strategic planning
Timeline
Store Manager at Dolce & Gabbana Flagship Store
Chalhoub Group
11.2019 - 11.2022
Store Supervisor at Dolce & Gabbana Flagship Store
Chalhoub Group
06.2016 - 11.2019
Store Supervisor at Dolce & Gabbana Men
Chalhoub Group
10.2015 - 06.2016
Assistant Store Manager at Jo Malone London
Alshaya Group
06.2012 - 09.2015
Senior Beauty Consultant at Dior Cosmetic
Troy trade
06.2008 - 04.2011
High School Diploma -
Sukainah School