Summary
Overview
Work History
Education
Skills
Timeline
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Roa'a Abdulraheem

Summary

I'm a passionate,eager and motivated professional seeking to leverage my skills and experience in a dynamic work environment.

I have 14 years of experience working in the retail industry, with 9 years spent in a management role. During my time as a manager, I developed a strong understanding of effective team leadership and implemented various strategies to improve sales and customer satisfaction.

Overview

14
14
years of professional experience
2
2
Languages

Work History

Store Manager at Dolce & Gabbana Flagship Store

Chalhoub Group
11.2019 - 11.2022
  • Report directly to General Manager.
  • Managed 12 store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • To optimize store operations, I collaborated with vital stakeholders, including members of the purchasing team, marketing team, VM team, and human resources, in ensuring seamless coordination and effective communication.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • The annual performance appraisal is conducted for the direct reports, along with their development.
  • Assisted in recruiting, hiring and training of team members.
  • Monitor the dashboard that displays client performance to track the performance of each sales staff member in clienteling.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Rotated merchandise and displays to feature new products and promotions.
  • Approved regular payroll submissions for employees.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Proven ability to develop and implement creative solutions to complex problems.

Store Supervisor at Dolce & Gabbana Flagship Store

Chalhoub Group
06.2016 - 11.2019
  • Reported directly to General Manager.
  • Managed team of 11.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Passionate about learning and committed to continual improvement.
  • To optimize store operations, I collaborated with vital stakeholders, including members of the purchasing team, marketing team, VM team, and human resources, in ensuring seamless coordination and effective communication.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.

Store Supervisor at Dolce & Gabbana Men

Chalhoub Group
10.2015 - 06.2016
  • Reported directly to Area sales retail.
  • Managed a team of 5 sales Executives.
  • Worked closely with direct manager in new strategies to enhance sales, and clients experience.
  • Developed strong communication and organizational skills through working on group projects.
  • The annual performance appraisal is conducted for the direct reports, along with their development.
  • leading training sessions, providing one-on-one coaching, and compiling educational resources for our team.

Assistant Store Manager at Jo Malone London

Alshaya Group
06.2012 - 09.2015
  • Reported Directly to store Manager and Area Manager.
  • Managed team of 4 sales associate.
  • Responsible for handling paperwork, managing store budgets, and reporting to upper management on store performance
  • Responsible for merchandising the store, managing inventory, and monitoring sales metrics to ensure the store is meeting its sales goals.
  • Worked closely with brand trainer and marketing team on new launches.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Senior Beauty Consultant at Dior Cosmetic

Troy trade
06.2008 - 04.2011

Education

High School Diploma -

Sukainah School

Skills

Team leadership and coaching

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Timeline

Store Manager at Dolce & Gabbana Flagship Store

Chalhoub Group
11.2019 - 11.2022

Store Supervisor at Dolce & Gabbana Flagship Store

Chalhoub Group
06.2016 - 11.2019

Store Supervisor at Dolce & Gabbana Men

Chalhoub Group
10.2015 - 06.2016

Assistant Store Manager at Jo Malone London

Alshaya Group
06.2012 - 09.2015

Senior Beauty Consultant at Dior Cosmetic

Troy trade
06.2008 - 04.2011

High School Diploma -

Sukainah School

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Roa'a Abdulraheem