ROBINSON OWINO

Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.

• Answered questions about store policies and addressed customer concerns.
• Developed a positive work environment by fostering teamwork, providing regular feedback, and acknowledging employee accomplishments.
• Supervised daily operations by directing customer service, inventory and sales operations.
• Worked with store management to implement company safety programs and awareness, reducing workers' compensation costs.
• Handled escalated customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation.
• Improved store efficiency by implementing effective inventory management and product merchandising techniques.
• Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
• Enhanced customer experience through attentive service and prompt resolution of issues.
• Educated and trained staff to equip with knowledge about products, customer service and store policies.
• Ensured compliance with company policies and local regulations by regularly reviewing operational procedures and providing necessary updates or corrections as needed.
• Conducted inventory analysis to determine optimal stock levels.
• Oversaw daily operations to ensure smooth and efficient store function.
• Coordinated with management team to set and achieve realistic sales targets.
• Resolved customer complaints with empathy and efficiency, maintaining high level of customer trust.
• Propelled market share to surge ahead of competitors and earn
• Successfully drove new product lines to increase annual profits
• 
  

• Maintained cleanliness of the work area and equipment to ensure compliance with health code regulations.
• Resolved customer complaints professionally while maintaining a positive attitude, ensuring repeat business.
• Streamlined beverage preparation, resulting in reduced wait times for customers.
• Innovated new drink recipes that became popular menu items among regular patrons.
• Conducted regular performance evaluations for fellow staff members to identify areas of improvement and support professional growth.
• Provided expert knowledge of coffee beans, brewing methods, and flavor profiles to educate customers and enhance their experience.
• Trained new baristas on coffee brewing techniques, equipment use, and customer service skills.
• Operated espresso machines and commercial coffee brewers to create beverages.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
• Made and served brand-specific café beverages with focus on speed, quality and consistency.
• Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

• Served customers quickly and efficiently and created strategies to prevent delays.
• Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
• Boosted sales through the promotion of seasonal beverages and upselling bakery items to customers.
• Resolved customer complaints professionally, demonstrating empathy while finding solutions in line with company policies.
• Assisted customers with special requests and dietary concerns, ensuring their needs were met while adhering to company guidelines.
• Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
• Ensured smooth daily operations by maintaining adequate stock levels through regular inventory checks and timely reordering of supplies.
• Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
• Ensured high-quality products by closely monitoring espresso extraction times and milk steaming techniques.
• Improved store cleanliness and sanitation standards by regularly conducting thorough inspections and addressing issues promptly.

• Maintained a clean and organized workspace for optimal productivity and safety.
• Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Contributed to a positive team environment through effective communication and collaboration with colleagues.
• Cleaned counters, machines, utensils, and seating areas daily.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
• Assisted in inventory management to maintain adequate stock levels and reduce wastage.
• Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
• Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
• Maintained regular and consistent attendance and punctuality.