Rohan Mullick
Kuwait City,Kuwait
Summary
Results-oriented professional with expertise in leadership management, operational planning, and technology integration. Proven ability to enhance customer retention through effective communication and detail-oriented strategies. Skilled in implementing cost-reduction initiatives and improving service quality, driving operational excellence. Focused on talent management and team structuring to achieve organizational goals.
Overview
11
11
years of professional experience
1
1
Certification
Work history
Head of Operations
Cali Cafe
Kuwait City
03.2025 - Current
- Streamlined internal processes by implementing new operational strategies.
- Developed supplier partnerships for improved supply chain management.
- Prioritised client satisfaction through delivery of high-quality services.
- Directed daily operations, ensuring smooth business continuity.
- Implemented risk management plans, securing company assets.
- Achieved team collaboration with regular staff meetings and feedback loops.
- Conducted employee training programmes to enhance skill sets.
- Facilitated interdepartmental cooperation for streamlined processes.
- Managed budget preparations for fiscal responsibility.
- Improved workflow efficiency for enhanced productivity.
- Coordinated cross-departmental initiatives to achieve overall business objectives.
- Formulated strategic plans, driving company growth and expansion.
- Oversaw facility upgrades, ensuring compliance with safety regulations.
- Introduced cost-saving measures to reduce overheads.
- Created efficient resource allocation plan to maximise utilisation.
- Led diverse teams, promoting acooperative work environment.
- Maintained high standards of service by implementing quality control procedures.
- Elevated daily operations to consistently meet KPIs and SLAs.
- Fostered a positive work environment with open communication channels.
- Devised contingency plans, preparing for potential crises or disruptions.
- Designed and implemented training to further develop staff based on business goals.
- Maintained smooth-running business operations by delegating priorities to staff withabilities.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
- Monitored health and safety measures for guaranteed compliance.
- Led and managed administrative staff to maintain smooth daily operations.
- Handled negotiations with outside vendors and service agencies to meet group needs.
- Organised financial and operational data to help with yearly budgeting and planning.
- Oversaw facility maintenance and allocated needed resources to meet standards.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Controlled resources by department or project and tracked use in Oracle.
- Planned revenue generation strategies designed for growth.
- Established clear budgets and cost controls strategies to meet objectives.
Restaurant Manager
Baker & Spice
Kuwait City, Kuwait
07.2023 - 02.2025
- Managed daily operations of a busy restaurant, overseeing staff and ensuring exceptional customer service.
- Collaborated with the kitchen and bar teams to improve productivity and efficiency.
- Worked closely with the assistant manager to ensure smooth operations and address any issues.
- Conducted regular training sessions for front-of-house and back-of-house staff to enhance skills and knowledge.
- Implemented new policies and procedures to improve service quality and customer satisfaction.
- Monitored inventory levels and placed orders to ensure adequate stock.
- Resolved customer complaints and provided feedback to staff for improvement.
- Analyzed sales data to identify trends and make informed decisions.
- Developed and maintained positive relationships with vendors and suppliers.
- Utilized social media platforms to promote the restaurant and attract new customers.
- Ensured compliance with health and safety regulations.
- Collaborated with the marketing team to plan and execute promotional events.
- Managed the restaurant's budget and financial performance.
- Reviewed and approved staff schedules, ensuring adequate coverage.
- Participated in weekly meetings to discuss sales goals and strategies.
- Maintained a clean and organized work environment.
- Utilized POS systems to track sales and generate reports.
- Worked with the chef to develop new menu items and specials.
- Conducted regular inspections to ensure cleanliness and safety.
- Trained and mentored new staff members.
- Utilized TripAdvisor & Zomato to monitor customer feedback and reviews.
- Coordinated events and parties to increase restaurant revenue.
- Planned menu changes seasonally for fresh dining options throughout the year.
- Increased table turnover rate with efficient floor management.
- Managed daily operations for smooth restaurant functioning.
- Enhanced customer satisfaction by addressing and resolving complaints promptly.
- Cultivated a positive work environment by fostering team spirit amongst staff.
- Monitored stock levels regularly; minimised waste and over-ordering incidents.
- Trained new team members, enhanced service quality.
- Conducted regular meetings with staff; communicated updates and received feedback.
Assistant Restaurant Manager
Baker & Spice
Kuwait City, Kuwait
05.2021 - 06.2023
- Assisted in planning, organizing, and pricing to optimize revenue and customer satisfaction.
- Collaborated with the kitchen and bar teams to ensure smooth operations and address any issues.
- Conducted regular training sessions for front-of-house and back-of-house staff to enhance skills and knowledge.
- Implemented new policies and procedures to improve service quality and customer satisfaction.
- Monitored inventory levels and placed orders to ensure adequate stock.
- Resolved customer complaints and provided feedback to staff for improvement.
- Analyzed sales data to identify trends and make informed decisions.
- Developed and maintained positive relationships with vendors and suppliers.
- Utilized social media platforms to promote the restaurant and attract new customers.
- Ensured compliance with health and safety regulations.
- Collaborated with the marketing team to plan and execute promotional events.
- Managed the restaurant's budget and financial performance.
- Reviewed and approved staff schedules, ensuring adequate coverage.
- Participated in weekly meetings to discuss sales goals and strategies.
- Maintained a clean and organized work environment.
- Utilized POS systems to track sales and generate reports.
- Worked with the chef to develop new menu items and specials.
- Conducted regular inspections to ensure cleanliness and safety.
- Trained and mentored new staff members.
- Utilized TripAdvisor & Zomato to monitor customer feedback and reviews.
Supervisor
Baker & Spice
Kuwait City, Kuwait
09.2019 - 04.2021
- Managed front-of-house operations and team members at a busy restaurant, ensuring exceptional customer service.
- Collaborated with the kitchen and bar teams to optimize supply chain and address any issues.
- Conducted regular training sessions and coordinated shifts to ensure smooth operations.
- Implemented new policies and procedures to improve service quality and customer satisfaction.
- Monitored inventory levels and placed orders to ensure adequate stock.
- Resolved customer complaints and provided feedback to staff for improvement.
- Analyzed sales data to identify trends and make informed decisions.
- Developed and maintained positive relationships with vendors and suppliers.
- Utilized social media platforms to promote the restaurant and attract new customers.
- Ensured compliance with health and safety regulations.
- Collaborated with the marketing team to plan and execute promotional events.
- Managed the restaurant's budget and financial performance.
- Reviewed and approved staff schedules, ensuring adequate coverage.
- Participated in weekly meetings to discuss sales goals and strategies.
- Maintained a clean and organized work environment.
- Utilized POS systems to track sales and generate reports.
- Worked with the chef to develop new menu items and specials.
- Conducted regular inspections to ensure cleanliness and safety.
- Trained and mentored new staff members.
- Utilized TripAdvisor & Google to monitor customer feedback and reviews.
Senior Butler
ITC Sonar
Kolkata, India
12.2015 - 07.2019
- Upheld strict cleanliness standards throughout the property, promoting a healthy living environment.
- Oversaw the hiring process of domestic staff to ensure the highest standards were met.
- Handled communications and logistics, ensuring back-of-house processes ran consistently smoothly.
- Anticipated needs of guests, consistently forward-thinking to best solve problems before they arise.
- Organised and implemented effective and efficient logistical staff running.
- Arranged and managed social gatherings, ensuring a competent staff to serve and entertain guests to specified guidelines.
- Regularly trained and mentored to ensure was cared for efficiently and effectively by first-class staff.
- Oversaw the upkeep and maintenance of utilising and continually advancing specialist knowledge to offer optimum service.
- Built trusted relationships with clients to achieve outstanding customer loyalty.
- Helped the kitchen run smoothly, cooking meals, serving food, and cleaning spaces.
- Received visitors, answered telephone calls, and coordinated special services for busy owners.
- Organised storage spaces for attractiveness and ease of use.
- Supplied guests with extra towels and toiletries, noting additional requirements for well-maintained inventories.
- Hand-dusted and wiped clean furniture, fixtures, and window sills, producing spotless results.
- Reported damages and breakages, promptly repairing items and arranging replacements.
- Reviewed cleaning processes and successfully identified efficiency improvements, reducing overall cleaning times.
- Achieved cleaning requirements within allotted timeframes.
- Handled customer laundry with care to maintain garment and linen condition.
- Prepared meals and beverages to exact tastes and dietary requirements.
- Responds to injuries and illness, applies skills in basic medical care and identifies symptoms for medical personnel.
- Used specialist chemicals and equipment to remove stains from carpets, curtains, and furniture.
- Treated delicate ornaments and valuables with caution, eliminating damage risk.
- Provided meticulous, timely cleaning services in fast-paced environments, continually meeting guest demands.
- Provided first-class service with the utmost professionalism at all times.
- Enhanced guest experience through personalised service delivery.
- Supervised renovation projects to ensure minimal disruption to household activities.
- Prioritised safety measures through rigorous security procedures around the estate.
- Delivered superior concierge services for guest satisfaction.
- Created a welcoming environment through exceptional attention to detail in home presentation.
- Maintained ahigh level of discretion whilst handling confidential matters.
- Arranged transportation logistics, ensuring punctual arrivals and departures.
- Organised significant social events, creating memorable occasions for guests.
- Managed extensive wardrobe inventories, ensuring meticulous order and care.
- Implemented formal table settings for flawless dining experiences.
- Demonstrated culinary expertise whilst preparing gourmet meals, satisfying diverse palate preferences.
- Streamlined communication channels to improve efficiency in housekeeping operations.
- Coordinated travel arrangements for seamless holiday experiences.
- Conducted inventory checks regularly, maintaining optimal stock levels.
- Oversaw hiring process of domestic staff to ensure the highest standards were met.
- Achieved impeccable home organisation by managing all household duties.
- Ensured the immaculate condition of silverware with regular polishing and maintenance tasks.
- Facilitated the smooth running of daily routines by scheduling and overseeing domestic staff.
- Kept kitchens immaculately clean for optimised health and hygiene standards.
- Vacuumed, mopped, and polished floors to achieve high-quality finishes.
- Cleaned bathrooms with meticulous attention to detail.
- Cared for household pets as part of routine work and during theowner's vacations.
- Maintained plentiful cleaning supplies to meet operational requirements.
Trainee
Taj Falaknuma Palace
Hyderabad
11.2014 - 03.2015
Education
B.Sc. - Hotel Management
Indian Institute Of Hotel Management Catering Technology
Kolkata, West Bengal, IndiaI.S.C. - Commerce
St. Pauls MissionSchool
Kolkata, West Bengal, IndiaI.C.S.E. - Secondary
Acme Academy
Kolkata, West Bengal, IndiaSkills
- Leadership
- Team Player
- Hard Worker
- Multitasker
- Excellent Awareness Skills
- Communication Skills
- Customer Service
- Time Management
- Attention to detail
- Leadership management
- Operational planning
- Operational excellence
- Technology integration
- Cost-reduction strategies
- Operational leadership
- Culture development
- Customer retention strategies
- Budget development
- Team structuring
- Talent Management
- Service improvements strategy
Certification
- Guest Relations Program from ITC Sonar, Kolkata in January, 2017.
- Basic First Aid Training from ITC Sonar, Kolkata in March, 2017.
Languages
English
Fluent
Hindi
Fluent
Bengali
Native
Arabic
Intermediate
Awards
- Face of the Year for the Butlers Team, ITC Sonar, Kolkata, 2016
- Butler of the Month, ITC Sonar, Kolkata, March, July, November, 2016
- Butler of the Month, ITC Sonar, Kolkata, February, August, 2017
- Promoted from Restaurant Supervisor to Assistant Restaurant Manager, 2 years
- Promoted from Assistant Restaurant Manager to Restaurant Manager, 2 years
- Best Food Safety Restaurant of the Month, 3, 2022
- Best Restaurant for Mystery Shopper of the Month, 2, 2023
References
Available Upon Request.
Timeline
Head of Operations
Cali Cafe
03.2025 - Current
Restaurant Manager
Baker & Spice
07.2023 - 02.2025
Assistant Restaurant Manager
Baker & Spice
05.2021 - 06.2023
Supervisor
Baker & Spice
09.2019 - 04.2021
Senior Butler
ITC Sonar
12.2015 - 07.2019
Trainee
Taj Falaknuma Palace
11.2014 - 03.2015
B.Sc. - Hotel Management
Indian Institute Of Hotel Management Catering Technology
I.S.C. - Commerce
St. Pauls MissionSchool
I.C.S.E. - Secondary
Acme Academy