STEPHY ROSE STEPHEN
Scarborough,Ontario
Summary
Passionate individual with a 'get it done' attitude and a love for maintaining customer relations. Successful at managing multiple priorities with a positive attitude and willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Project Coordinator
ThinkSigns, InkDrip Group of Companies
Toronto
11.2021 - 09.2022
- Supervised multiple projects, for store front signage, from project start through delivery by prioritizing needs and delegating the work.
- Provided input and feedback on initiatives, directives and strategies to contribute to project success.
- Established rapport and engaged with clients to build lasting professional relationships.
- Created job files for each project and maintained current data in each file.
- Numerous sign permit applications were completed for the clients by collating sign shop drawings and other required documents.
Operations Senior Associate
Goldman Sachs & Co
Bangalore
01.2021 - 07.2021
- Managed and trained new hires to ensure seamless daily process flow.
- Worked on UAT testing to onboard clients and facilitate latest Reg IM go live requirements.
- Worked on multiple Brexit Novations to move clients to other legal entities
- Communicated and worked with senior stakeholders across multiple divisions, like technology, legal, sales, middle office and treasury, to manage internal issues causing client escalations or interruptions to workflow.
Operations Associate
Goldman Sachs & Co
Bangalore
01.2020 - 01.2021
- Worked varied hours to meet seasonal and business needs.
- Managed the front to back collateral process for the top 5 revenue generating clients for the firm. Built strong relationships and demonstrated high-quality communication, with the clients and client relationship managers, resulting in high service scores.
- Liaised with Technology teams to work on improvement of the systems used for daily margining purposes.
Operations Senior Analyst
Goldman Sachs & Co
Bangalore
01.2019 - 01.2020
- Responsible for managing over 500 client accounts, including few of the top revenue generating clients for the firm.
- Collaborated with upper management to drive strategy and implement new processes.
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- Communicated and explained business requirements to team members to understand and implement functional demands.
Analyst
Goldman Sachs & Co
Bangalore
07.2016 - 01.2019
- Gained extensive knowledge on the Uncleared collateral daily margining process
- Adapted to demanding workloads as a new graduate, during regulatory implementation and volume increase
- Flexibly adjusted to the unique needs of the clientele
Intern
OTC, Goldman Sachs & Co
Bangalore
03.2015 - 04.2015
- Worked on multiple projects assigned by the team to increase team efficiency.
Education
Forensic Accounting, Computer Application
Seneca College of Applied Arts And Technology
Toronto, ON04.2022
Bachelor of Commerce
Sacred Heart College
Kerala, India07.2016
Skills
- Microsoft Office
- Verbal and Written Communication
- Team Oriented
- Personnel Management
- Task Prioritization
- Customer Management
- Customer Service
- Conflict Resolution
- Team Leadership
- Attention to Detail
Timeline
Project Coordinator
ThinkSigns, InkDrip Group of Companies
11.2021 - 09.2022
Operations Senior Associate
Goldman Sachs & Co
01.2021 - 07.2021
Operations Associate
Goldman Sachs & Co
01.2020 - 01.2021
Operations Senior Analyst
Goldman Sachs & Co
01.2019 - 01.2020
Analyst
Goldman Sachs & Co
07.2016 - 01.2019
Intern
OTC, Goldman Sachs & Co
03.2015 - 04.2015
Forensic Accounting, Computer Application
Seneca College of Applied Arts And Technology
Bachelor of Commerce
Sacred Heart College
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