ROSE ANN SANTOCILDES
Salmiya,Kuwait
Summary
Dedicated professional with a strong foundation in customer service excellence, adept at maintaining composure under pressure while delivering exceptional results. Demonstrates robust organisational and multitasking abilities, complemented by effective decision-making and problem-solving skills. Known for adaptability and resourcefulness, consistently fostering positive outcomes through clear communication and conflict resolution.
Overview
6
6
years of professional experience
1
1
Certification
Work history
Guest Relations Officer
MADA FOOD COMPANY
KUWAIT CITY
2025.11 - 2026.02
- Managed table reservations, seating arrangements, and guest flow to maintain smooth operations during peak hours.
- Maintained accurate guest records ad feedback logs to improve service consistency and guest retention.
- Ability to communicate with guests from diverse backgrounds
- Strong focus on guest satisfaction
- Knowledge of proper guest etiquette and service standards
- Ability to de-escalate conflicts with tact and diplomacy
- Handled reservation tasks efficiently, reducing waiting times for guests.
Guest Relations Associate
GASTRONOMICA
DOHA
2023.03 - 2025.09
- Greeted and seated guests, managed waiting list and escorting customers to the dining and bar areas.
- Provided exceptional first impressions to guests.
- Handled inquiries, and resolved issues with professionalism and efficiency.
- Managed reception phone calls, waitlists, inquiries and complaints.
- Handled guest complaints efficiently offering prompt solutions to maintain high levels of satisfaction.
- Implemented feedback from guest surveys to improve service standards.
- Collaborated with the serving staff to streamline service delivery.
- Assessed table occupancy and guest flow effectively, managing unexpected patron increases smoothly.
Customer Relations Specialist
BANK OF THE PHILIPPINE ISLANDS
MAKATI
2019.10 - 2023.01
- Collaborated with the marketing team to create targeted campaigns for client engagement and acquisition.
- Coordinated with product development teams to suggest enhancements based on client feedback and market demand.
- Built and maintained existing customer relationships acting as a trusted advisor regarding a variety of banking activities.
- Built positive customer rapport through friendly, professional communication.
- Followed up customer queries to check provided solutions met expectations.
Education
Bachelor of Science - Information Technology
University of Iloilo
Philippines 06/2014 - 04/2019
Skills
- Customer service excellence
- Strong organizational and multitasking abilities
- Decision making
- Problem solving and conflict resolution skills
- Communication skills
- Ability to remain calm and composed under pressure
- Adaptability
- Resourcefulness and positivity
Certification
- Best Employee of the Month Mar 2024
- Basic Food Safety Training in Food Service Mar 2024
Timeline
Guest Relations Officer
MADA FOOD COMPANY
2025.11 - 2026.02
Guest Relations Associate
GASTRONOMICA
2023.03 - 2025.09
Customer Relations Specialist
BANK OF THE PHILIPPINE ISLANDS
2019.10 - 2023.01
Bachelor of Science - Information Technology
University of Iloilo
06/2014 - 04/2019