Roslyn Dela Cruz
Summary
Dedicated professional with strong analytical and communication skills to role. Demonstrates effective communication, conflict resolution, and innovative thinking; keen ability in risk assessment and client relationship management.
Proficient in medical terminology, medical billing and coding, with a strong command of both written and spoken English and Arabic.
Adept at collaborative leadership, multitasking, and team leadership.
Career goals include leveraging extensive skills to drive organizational success and enhance operational efficiency.
Overview
21
21
years of professional experience
4
4
years of post-secondary education
Work History
Insurance Supervisor
Images Diagnostic Center
Kuwait
09.2011 - 10.2024
- Leadership & Team Management: Lead and supervise the Insurance Team, ensuring effective use of insurance management systems and online portals.
- Provide training on protocols to enhance team performance and service delivery
- Coordination & Communication: Serve as the primary liaison with various insurance companies, negotiating policies and resolving issues to maximize patient satisfaction and minimize financial risks
- Cultivate strong relationships to facilitate seamless approval processes
- Policy Development & Implementation: Review and revise insurance policies and procedures to ensure compliance with best practices
- Implement enhancements that lead to increased accuracy and efficiency in insurance operations
- Document Management & Compliance: Oversee the timely collection and verification of all necessary documents from patients and referring physicians, ensuring alignment with established guidelines and policies
- Operational Efficiency: Monitor the insurance system for updates on policies, coverage rates, and pricing, ensuring that all relevant information is communicated promptly to the insurance and reception teams
- Record-Keeping & Analysis: Develop and maintain a comprehensive recording system for all insurance-related information, including policies, claims, and payments
- Ensure efficient retrieval of data for reporting and decision-making purposes
- Patient-Centric Approach: Provide patients with timely information related to their insurance coverage, eligibility, and entitlements, fostering a supportive environment that enhances patient experience
- Medical Transcriptionist: Transcribed radiology reports across various modalities (MRI, CT, USG), ensuring accuracy and compliance with clinical standards.
- Streamlined operational procedures to improve overall efficiency within the department.
Medical Transcriptionist / Secretary
Hadi Clinic
Kuwait
09.2005 - 09.2011
- Enhanced patient care by transcribing medical reports accurately and promptly.
- Streamlined workflow for physicians by delivering timely transcription services.
- Boosted data accuracy with meticulous proofreading of transcribed documents.
- Ensured confidentiality of patient records by adhering to HIPAA guidelines strictly.
- Transcribed dictations to create detailed medical reports for doctor's review.
Receptionist
Hadi Clinic
Kuwait
02.2005 - 05.2005
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Handled appointment scheduling to ensure smooth daily operations.
- Managed phone calls, resulting in effective communication flow within the company.
- Maintained an organised reception area for a professional business environment.
Secretary
San Manuel Pangasinan Municipality
Pangasinan
03.2004 - 07.2004
English Teacher
San Juan National High School
Pangasinan
06.2003 - 03.2004
Education
Bachelor of Science - Education
Pangasinan State University
Philippines 06.1998 - 03.2002
Skills
- Policy development
- Technical report writing
- Effective communication
- Conflict resolution
- Innovative thinking
- Collaborative leadership
- Multitasking
- Medical terminology proficiency
- Fluent is written and spoken English; Arabic
- Medical billing and coding
- Team Leadership
- Effective leadership
- Customer service excellence
Timeline
Insurance Supervisor
Images Diagnostic Center
09.2011 - 10.2024
Medical Transcriptionist / Secretary
Hadi Clinic
09.2005 - 09.2011
Receptionist
Hadi Clinic
02.2005 - 05.2005
Secretary
San Manuel Pangasinan Municipality
03.2004 - 07.2004
English Teacher
San Juan National High School
06.2003 - 03.2004
Bachelor of Science - Education
Pangasinan State University
06.1998 - 03.2002
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