Years of professional experience in Food and Beverages
Ruel Rosillo
Fitness Supervisor
Kuwait City,Fintas
Summary
Restaurant Assistant Manager with 15 years of experience in fast-food industries excellent customer service and communication skills. Highly accomplished and industrious hospital food service worker with profound skills in food prep, kitchen cleaning and food service. Specialize in maintaining high customer satisfaction rates and dealing with customer service issues.
Overview
14
14
8
8
Years of professional experience in Fitness Industry
Work History
Male Head Coach
9Round 30 Minutes Fitness Gym
04.2019 - Current
- Round 30 minutes Kickboxing Fitness Kuwait, Kuwait
- Created inspirational physical training initiatives to foster healthy lifestyle decisions
- Develop organization systems for personal fitness plans, records, and contracts
- Explained exercise modifications and contraindicated movements for the participants with history of injury
- Grew customer based through word-of mouth referral base on customer satisfaction and results
- Organized files and created new system for personal fitness plan, records and contracts
- Increased membership enrollments by using innovative sales and promotional techniques
- Achieved improvements for clients by designing optimal wellness plan and organizing schedules to promote consistency.
- Interviewed, hired, trained and oversaw coaches.
Assistant Restaurant Manager
Americana Food Company Kentucky Fried Chicken Kuwait
06.2001 - 03.2014
- Administer training program and prepare schedule and handle inventory effectively
- Monitor and manage guest complaints, ensure satisfaction, and administer efficient follow up for the customers to receive feedback
- Perform sales forecasting, Profit & Loss
- Labor cost, and Home delivery operation
- Manage workload and ensure effective working of restaurant activities and maintain excellent standards to meet operational expectations
- Assist and provide training to staff members and offer incentives when necessary
- Coordinate with General Manager for everyday operation and maintain financial and administrative records
- Evaluate performance and recommend salary increase, incentives for all
- Maintain personal records, schedules, and reports for all employees
- Develop special, promotional, and merchandising plans, advertising materials and ensure adherence to local and company standards
- Maintain proper sanitation, hygiene standards in kitchen and maintain effective store presentation
- Coordinate with team to meet sales target, ensure customer satisfaction and follow company procedures to increase productivity.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Supervised all areas of restaurant to keep it clean and well-maintained.
Cashier / Merchandiser
Philippine Seven Corporation
01.1997 - 01.2001
- Removing damaged, expired, or unsuitable products from circulation and tracking sales to monitor product popularity
- Planning product ranges, and preparing sales and stock plans with buyers
- Communicating with buyers, analysts, stores, suppliers, and distributors
- Maintain a positive-empathetic-and-professional attitude toward customers at all times
- Respond promptly to customer inquiries
- Acknowledge and resolve customer complaints
- Process orders-forms-applications-and requests
- Keep records of customer interactions and actions
- Perform thorough and meticulous cleaning duties
- Notify management of deficiencies or repairs required
- Maintaining and stocking supply rooms.
Education
No Degree - Electrical Technician
Technological University of The Philippines Taguig Municipal High School
Taguig City, Philippines09.1997
High School Diploma -
Tagig National High School
Tagig City, Philippines03.1994
Skills
- Attention to Details
- Customer Service
- Leadership Oriented
- Microsoft Office
- Communication Skills
- Staff Training
- Organized
- Multitasking
Timeline
Male Head Coach
9Round 30 Minutes Fitness Gym
04.2019 - Current
Assistant Restaurant Manager
Americana Food Company Kentucky Fried Chicken Kuwait
06.2001 - 03.2014
Cashier / Merchandiser
Philippine Seven Corporation
01.1997 - 01.2001
No Degree - Electrical Technician
Technological University of The Philippines Taguig Municipal High School
High School Diploma -
Tagig National High School
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