Ruqayah Firouz

Data entry.

Carrying out all procedure such as issuing weapons and

ammunition to the military.

military service.

Make incoming and outgoing reports.

• Described product and service details to customers to provide information on benefits and advantages.
• Developed working relationships with internal and external customers while assisting with account management duties.

• Screened applicant resumes and coordinated both phone and in-person interviews.
• Organized new employee orientation schedules for new hires.
• Delivered friendly assistance with new hires throughout interviewing and hiring process.
• Filed paperwork, sorted, and delivered mail and maintained office organization.
• Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
• Processed customer transactions promptly, minimizing wait times.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
• Educated customers on use of banking website and mobile apps.
• Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
• Followed up on customer complaints and provided solutions to enhance customer satisfaction.
• Assisted with training of new tellers on policies and procedures.
• Disbursed cash and checks accurately while maintaining security of cash drawers.
• Performed account maintenance by closing out accounts and changing customer addresses.
• Executed wire transfers, stop payments and account transfers.
• Maintained friendly and professional customer interactions.
• Processed wide variety of retail banking transactions for personal and commercial customers.
• Handled various accounting transactions.
• Assisted customers with banking needs and inquiries.
• Cross-sold credit cards, loans and other bank products.
• Arranged monies received in cash boxes and coin dispensers according to denomination.
• Established rapport with new clients to increase satisfaction and loyalty.