S

• Managed employees by supervising daily tasks.
• Reduced overhead costs by identifying inefficiencies in operational processes, reorganizing teams when necessary for better outcomes.
• Built a strong network of industry contacts to facilitate business growth, explore joint ventures, and secure valuable partnerships.
• Built loyal account base and long-term business relationships with accounts.
• Developed comprehensive marketing strategies to increase brand awareness and grow the customer base.
• Created systems and procedures to streamline business processes and optimize resources.
• Established a strong brand identity through consistent marketing efforts, driving sales and attracting new clients.
• Oversaw daily business operations and financial decisions to drive profitability and growth.
• Negotiated contracts with vendors and service providers to secure favorable terms of service.
• Motivated employees to consistently improve performance through company-wide incentive plans.
• Supported company goals through careful reinvestment of profits.
• Aligned branding initiatives and sales strategies with client goals.

• Handled cash accurately and prepared deposits.
• Motivated, trained, and disciplined employees to maximize performance.
• Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
• Assisted in the preparation and management of the company's budget , ensuring financial targets were met.
• organized and executed corporate events, conferences , and public outreach programs to engage with the community and enhance company visibility

•Preparation of budgets and financial reports in accordance with accounting
practices.

•Contributing to and/or leading team culture and professional development
activities.
• Contributing to annual operational planning processes.

Provision of expert advice into the development of membership, partnership and income
• diversification strategies Provision of expert advice into the development and/or review of organizational
policies and procedures.
• Recruitment, selection and induction of team members.

• Establishment, monitoring and evaluation of team work plans.
• Provision of expert advice into the development of work practices, and procedures for projects or campaigns.
• Controlling and monitoring of operational line budgets.
• Provision of coaching and/or mentoring support to team members.
• Monitoring and review of team member performance.

• Conducted searches of individuals, vehicles and premises.
• Built excellent rapport and working relationship with community to build trust and improve upon communication.

• Defined and achieved project and overall organizational vision, strategies and tactics.
• led recruitment processes , ensuring the hiring of qualified candidates that align with organizational needs.
• administered employee relations , resolving conflicts , managing grievances , and ensuring compliance with company polices.
• managed relationships with government bodies , local communities , environmental agencies , and key industry.

• Trained and guided team members to maintain high productivity and performance metrics.
• Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
• Oversee day-to-day operations
• Design strategy and set goals for growth
• Maintain budgets and optimize expenses
• Set policies and processes
• Ensure employees work productively and develop professionally
• Oversee recruitment and training of new employees
• Evaluate and improve operations and financial performance
• Direct the employee assessment process
• Prepare regular reports for upper management
• Ensure staff follows health and safety regulations

• Open personal and business accounts
• Maintain existing accounts and resolve client concerns in a manner
• that ensures client satisfaction and meets all procedural
• requirements
• Act as a leader in providing exceptional customer service
• Assist with organizing customer service operational workflow
• Lead and ensure provide exceptional customer service and
• proactively refers bank products based on customer needs
• Develop and maintain extensive knowledge of all bank products and
• services
• May interview merchant card service customers
• Answer client questions of a more complex nature, resolve any issue
• or referring to the appropriate department
• Oversee and assist with assigned audits and reporting to the
• Customer Service Representatives