Sabeena Fernandes
Kuwait
Summary
Flexible and Detail-oriented professional with 9+ years of experience in IT Service Desk. Skilled in Remote Support, hardware/ software troubleshooting, incident management with ability to multi-task and manage time along with paying attention to detail. Seeking to join a progressive organization that gives prospect to my knowledge and skills and leads towards the success and growth of the organization.
Overview
18
18
years of professional experience
1
1
Certification
Work history
IT Risk Consulting
KPMG
Kuwait
2026.01 - Current
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
IT Helpdesk Support
Diyar United Company
Kuwait
2010.02 - 2019.07
• Provided first level technical support over Phone, Email or Screen Sharing for KOC users.
• Utilized CRM tools to track and report on support metrics effectively
• Achieved recognition for outstanding performance in customer support
• Collaborated with IT teams to streamline troubleshooting processes
• Analyzed user feedback to drive product improvements and updates
• Trained and mentored new team members, improving team performance
Remote Support Associate
Future Technology Systems Co.
Kuwait
2008.05 - 2010.01
Configured Symantec & ESET Antivirus servers, Installed and configured OS, Administered Microsoft domain services.
Education
Master of Business Administration -
Sikkim Manipal University
India /2009 - /2011
Certificate of Higher Education - Bachelors of Engineering in Electronics and Communications
St. Joseph Engineering College
India /2003 - /2007
Skills
- Communication skills
- Problem-solving
- Teamwork
- Troubleshooting
- Adaptability
Languages
English
Fluent
Certification
MCSA: Windows 10 ; MCSE: Mobility
Microsoft Office Specialist Expert- Word 2016, Excel 2016, PowerPoint 2016 and Outlook 2016.
Valid Comptia A+ certification until November 2028.
ITIL Version 3 Foundation Examination certified.
Timeline
IT Risk Consulting
KPMG
2026.01 - Current
IT Helpdesk Support
Diyar United Company
2010.02 - 2019.07
Remote Support Associate
Future Technology Systems Co.
2008.05 - 2010.01
Master of Business Administration -
Sikkim Manipal University
/2009 - /2011
Certificate of Higher Education - Bachelors of Engineering in Electronics and Communications
St. Joseph Engineering College
/2003 - /2007