SABIR SHARIFF
Kuwait,Kuwait
Summary
Seasoned professional with focus on e-commerce and digital marketing. Skilled in developing and implementing strategic brand initiatives to drive online traffic and increase customer engagement. Utilise creative problem-solving and analytical skills to transform customer insights into successful e-commerce strategies.
Knowledgeable about managing e-commerce projects with strong foundation in team leadership, problem-solving, and stakeholder communication. Skilled in coordinating cross-functional teams, optimising workflows, and ensuring timely project completion. Ready to use and develop project management, strategic planning, and data analysis skills in [Desired Position] role.
Overview
14
14
years of professional experience
Work history
E-commerce
Jarir book store
Ghazally, Kuwait
03.2023 - Current
- Developed and implemented strategic marketing initiatives to enhance online sales.
- Collaborated with cross-functional teams to optimise user experience on e-commerce platform.
- Managed inventory levels and coordinated logistics to ensure timely product availability.
- Analysed customer data to identify trends and inform product assortment decisions.
- Oversaw daily operations of online store including order processing and fulfilment.
Assistant cashier
Jarir Book Store
Kuwait
01.2021 - 02.2026
- Consistently provided friendly guest service and heartfelt hospitality.
- Operated the drive-through window and sales register quickly and efficiently.
- Greeted customers and provided excellent customer service.
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Assembled food orders while maintaining appropriate portion control.
- Handled currency and credit transactions quickly and accurately.
- Followed food safety procedures according to company policies and health and sanitation regulations.
- Strictly followed all cash, security, inventory and labor policies and procedures.
- Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk.
- Reported to all shifts wearing a neat, clean and unwrinkled uniform.
- Reported to each shift on time and ready to work.
- Performed all position responsibilities accurately and in a timely manner.
- Communicated openly and honestly with the management team during each shift to ensure it ran smoothly.
- Diligently restocked work stations and display cases.
Section Head
Jarir Book Store
Kuwait
01.2018 - 01.2020
- Created and implemented processes to maintain employee safety.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Communicated with other section managers to determine best ways to meet quotas and quality goals.
- Trained new employees on operating procedures and company policies.
- Staffed production line appropriately for scheduled workload.
- Prepared staff work schedules and assigned team members to specific duties.
- Oversaw organization and cleanliness of production area.
- Analyzed inventory levels to provide appropriate stock for each shift.
- Recommended process improvements to streamline production workflows.
Sales Executive
Jarir Book Store
KSA
01.2015 - 01.2018
- Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
- Exceeded company sales goals for new policies.
- Maintained client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.
- Trained and supported new sales representatives.
- Stayed up-to-date on latest trends in sales promotions, product updates and service changes.
- Handled credit and debit card payment processing to complete purchasing experience.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Answered requests and concerns with friendly and knowledgeable service.
- Maintained productive relationships with existing customers through exceptional follow-up after sales.
- Used active listening and relationship-building skills to assess customer needs, build rapport and connect with viable solutions.
- Gained customer base by identifying needs to deliver relevant product solutions that achieve client needs.
- Resolved tension with customers complaining about products, services or store personnel, answering product questions and providing instructions for complaints.
Customer service representative (csr)
Ola cabs
Bangalore
01.2012 - 01.2015
- Documented and detailed calls and complaints using call center's CRM database.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Answered over 50 calls per shift to meet fast-paced call center demands.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Resolved concerns with products or services to help with retention and drive sales.
- Described product highlights and benefits to help guide purchasing decisions.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Researched issues through identification of similar past problems and recommended most appropriate solution.
- Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.
- Initiated termination of customer contract upon request.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Maintained up-to-date knowledge of product and service changes.
- Answered average of 50 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Education
12th grade pre university - undefined
Govt PU boys college
Bangalore, India 01.2008 - 1 2010
Bachelor of commerce - undefined
Gandhi institute of technology and management
01.2020 - 1 2022
Skills
- Attention to detail to ensure high levels of quality
- The ability to work under pressure and motivate others to meet tight deadlines
- Sales & Sales Management Team, Management Data, Base Leadership & Training Product Knowledge
- The ability to communicate clearly and persuasively with your team, managers and clients
- Sales Interpersonal, Skill Customer Service
- Email Gmail Outlook Mail merge Folders
- Microsoft Office Microsoft Word Microsoft Excel Microsoft PowerPoint Microsoft OneNote
- Social Media Facebook, Instagram, LinkedIn, Twitter, YouTube
- SAP Data Management, Customer Engagement, Data And Process, Managed Services
- Technical knowledge in e-commerce
- E-Commerce platform operation
- E-Commerce expertise
Languages
English
Kannada
Arabic
Hindi
Tamil
Declaration
I hereby declare that all the information furnished above is true to the best of my belief. I hereby declare tat the above are true, correct and complete to the best of my belief and knowledge.
Timeline
E-commerce
Jarir book store
03.2023 - Current
Assistant cashier
Jarir Book Store
01.2021 - 02.2026
Bachelor of commerce - undefined
Gandhi institute of technology and management
01.2020 - 1 2022
Section Head
Jarir Book Store
01.2018 - 01.2020
Sales Executive
Jarir Book Store
01.2015 - 01.2018
Customer service representative (csr)
Ola cabs
01.2012 - 01.2015
12th grade pre university - undefined
Govt PU boys college
01.2008 - 1 2010