Saeed Saeed
Summary
As an IT professional, I'm passionate about using technology to drive business success. A Detail-oriented team player with strong organizational skills and the ability to handle multiple projects simultaneously. With the expertise in project management, team leadership, and technology innovation, I'm skilled in IT infrastructure, including hardware deployments, application integration, business continuity, cybersecurity, and IT project management.
Overview
7
7
years of professional experience
6
6
Certificate
Work History
Service Application Specialist
STC - Kuwait
06.2022 - Current
- Strategic IT Infrastructure Leadership: Orchestrated the strategic design of comprehensive services and solutions for IT infrastructure, showcasing proficiency in networks, servers, and security, aligning with organizational goals.
- Project Management Expertise: Optimized project processes through the implementation of agile methodologies, resulting in heightened operational efficiency and accelerated project completion times. Consistently achieved on-time delivery of multiple critical projects, ensuring both management and customer satisfaction.
- Operational Security Governance: Worked on development and implementation of policies, procedures, and standards for operational security and internet services, adhering to standard security frameworks.
- Team Leadership in High-Level System Support: Led a dynamic team in providing top-tier system support for networks, applications, servers, and security services, fostering a high-performance technology environment conducive to organizational success.
- Strategic Decision-Making Reports: Produced detailed feasibility reports on projects and assets, offering cruicial insights for management decision-making, enhancing strategic planning processes.
- System Enhancement and Integration Leadership: Guided integration and enhancement projects, collaborating closely with vendors and internal teams to ensure seamless transitions. Achieved optimized applications and internet services, elevating both system and user experience to meet strategic objectives.
- Strategic Client Solution: Led the strategic development of customized solutions for clients, resulting in heightened satisfaction levels and professional proficiency in delivering client-centric solutions that align with organizational objectives
Service Application Supervisor
STC - Kuwait
10.2021 - 06.2022
- Handling and managing IT infrastructure, services & application (DNS, Mail gateway, VMware environment, Firewall, Web filtering)
- Preparing Project designs, Service Level Management, SOWs, and project delivery
- Prioritizing and assigning tasks to the team as per skills and experience
- Conducted risk management and server maintenance activities/outages
- Preparing business intelligence reports
Service Application Administrator
Solution's By STC
02.2018 - 10.2021
- Maintaining and troubleshooting DNS Queries and DNS records
- Maintain mail gateway & security against spam and malware
- Maintain Web content filtering technologies
- Administrating firewall technologies and principles
- Maintaining a radius server for customer authentication & accounting with an oracle billing system
IT Support Engineer
United Building Company
03.2017 - 02.2018
- Monitoring Network and the system for branches
- Fix software & hardware computer issues in the company's Branches
- Installing new devices for new branches and new users.
Payment Solution Engineer
KuwaitNET
11.2016 - 03.2017
- PreSale Engineer with technical skills in website integration with payment gateways
- Preparing Scope of work & contracts
- Preparing feasibility presentations and reports.
Education
Bachelor of Computer Engineer & Computer Science -
American University of Kuwait
01.2016
Skills
- IT Infrastructure Management
- Change Management
- Project Planning and Management
- Quality Assurance
- Risk Management
- Software Development Life Cycle
- Analytical Skills
- Agile Methodology
- Internet Services
- Cyber Security Best Practices
- Linux - Ubuntu & Centos
- Systems Installation, Configuration, and Upgrading
- Windows Server 2012 & 2019
- DNS Hosting & Web Hosting
- HTML
- Mail Gateway
- Radius Authentication & Accounting
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Certification
- Google CyberSecurity Certificate - Google/Coursera
- Huawei Certified Cloud computing Associate Certificate - Huawei
- AWS Knowledge: Cloud Essentials Certificate - AWS
- AWS Knowledge: Networking Core Certificate - AWS
- Project Management Foundation Certificate - Linkedin/PMI
- Introductions to Artificial Intelligence - Linkedin
Timeline
Service Application Specialist
STC - Kuwait
06.2022 - Current
Service Application Supervisor
STC - Kuwait
10.2021 - 06.2022
Service Application Administrator
Solution's By STC
02.2018 - 10.2021
IT Support Engineer
United Building Company
03.2017 - 02.2018
Payment Solution Engineer
KuwaitNET
11.2016 - 03.2017
Bachelor of Computer Engineer & Computer Science -
American University of Kuwait
Projects Achieved
Rebranding Solution's Website:
- Led, planned, and executed the deployment and security measures for the company's website, deploying a Linux virtual server with Nginx web server and MySQL Database.
- Oversaw the implementation of SSL certificates for website security and provided ongoing support for prompt issue resolution.
Array Loadbalancer Optimization:
- Led the deployment of a traffic load balancer server, optimizing DNS queries through the balanced distribution of requests across 4 DNS servers to enhance overall system performance.
Sandvine (Procera) DPI Project:
- Successfully managed the deployment of multiple Deep Packet Inspection (DPI) DELL servers, overseeing the analysis and shaping of customers' bandwidth according to specified quotas.
- Utilized packet inspection to extract insights, generating business intelligence reports for informed decision-making on network utilization and marketing strategy.
CDN Caches Enhancement:
- Coordinated the deployment of 11+ CDN cache servers (e.g., Facebook, Netflix, Google, Qwilt, Akamai) to strategically cache ISP transit traffic, reducing bandwidth consumption and elevating customer experience.
Speedtest Application Rollout:
- Initiated and executed the creation and deployment of a virtual Linux server featuring a Speedtest application, empowering customers to measure their internet speed and gain visibility into their internet quota.
Netsweeper Filtering/Blocking Initiative:
- Managed the deployment of DELL servers with packet blocking/filtration applications to enforce content filtering for web traffic.
- Implemented advanced database categorization (CITRA) for systematic website filtering based on categories like pornography, drugs, hate speech, gambling, etc.
Cisco Ironport Mail Security Implementation:
- Planned the deployment of a Cisco mail security appliance, serving as an SMTP gateway for incoming and outgoing mails, ensuring robust anti-spam and anti-malware measures.
- Implemented criteria-based filtering to identify and block spam mails effectively.
DNS Hosting Infrastructure Project:
- Oversaw the deployment of Linux and Windows server virtual machines, acting as authoritative DNS servers providing DNS and web hosting services for customers.
- Led troubleshooting efforts for DNS records within our environment and for customers, ensuring smooth and reliable operations.
VMware Support for ESXi 6.5 Servers:
- Played an important role in the deployment of ESXi 6.5 servers within the vSphere environment, handling project tasks related to supporting and creating virtual machines for OS and application deployments.
References
References available upon request.
Projects Achieved
Rebranding Solution's Website:
- Led, planned, and executed the deployment and security measures for the company's website, deploying a Linux virtual server with Nginx web server and MySQL Database.
- Oversaw the implementation of SSL certificates for website security and provided ongoing support for prompt issue resolution.
Array Loadbalancer Optimization:
- Led the deployment of a traffic load balancer server, optimizing DNS queries through the balanced distribution of requests across 4 DNS servers to enhance overall system performance.
Sandvine (Procera) DPI Project:
- Successfully managed the deployment of multiple Deep Packet Inspection (DPI) DELL servers, overseeing the analysis and shaping of customers' bandwidth according to specified quotas.
- Utilized packet inspection to extract insights, generating business intelligence reports for informed decision-making on network utilization and marketing strategy.
CDN Caches Enhancement:
- Coordinated the deployment of 11+ CDN cache servers (e.g., Facebook, Netflix, Google, Qwilt, Akamai) to strategically cache ISP transit traffic, reducing bandwidth consumption and elevating customer experience.
Speedtest Application Rollout:
- Initiated and executed the creation and deployment of a virtual Linux server featuring a Speedtest application, empowering customers to measure their internet speed and gain visibility into their internet quota.
Netsweeper Filtering/Blocking Initiative:
- Managed the deployment of DELL servers with packet blocking/filtration applications to enforce content filtering for web traffic.
- Implemented advanced database categorization (CITRA) for systematic website filtering based on categories like pornography, drugs, hate speech, gambling, etc.
Cisco Ironport Mail Security Implementation:
- Planned the deployment of a Cisco mail security appliance, serving as an SMTP gateway for incoming and outgoing mails, ensuring robust anti-spam and anti-malware measures.
- Implemented criteria-based filtering to identify and block spam mails effectively.
DNS Hosting Infrastructure Project:
- Oversaw the deployment of Linux and Windows server virtual machines, acting as authoritative DNS servers providing DNS and web hosting services for customers.
- Led troubleshooting efforts for DNS records within our environment and for customers, ensuring smooth and reliable operations.
VMware Support for ESXi 6.5 Servers:
- Played an important role in the deployment of ESXi 6.5 servers within the vSphere environment, handling project tasks related to supporting and creating virtual machines for OS and application deployments.
References
References available upon request.