Sahil Ali
Ujhani
Summary
Passionate Hotelier, Guest Focused, Dedicated team player, Proud In-charge.
Overview
6
6
years of professional experience
Work History
Sr. Waiter
Napkin Affair
01.2022 - Current
- Receiving and welcoming guests
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
F&B Supervisor
IHG Hotels and Resorts India
11.2019 - 11.2021
- Managed over high volume dining and In-room dining orders in a proficient manner.
- Checking each and every guest's feedback to make sure every guest is satisfied.
- Handling guest queries and complaints and rectifying them following proper process in positive manner
- Updating revenue and budget report on daily basis
- Liaoning with other outlets and departments
- Planning roster for staff as per requirement based on occupancy
- Tracking mise-en-place sent in room and track of clearance as well (In Room Dining).
- Operated and maintained security of Point of Sales (POS) system.
- Supervised service of all food and beverages within hotel in absence of food and beverage manager.
- Confirmed all staff adhered to uniform and personal hygiene policy as detailed within Company Induction Pack.
- Liaised with chef on duty to provide seamless food service and communicated with head chef to provide feedback on same
- Controlled food and beverage inventory, strategically ordering supplies and anticipating consumer demands to prevent out-of-stock items.
- Trained new joiners in food regulatory compliance and company standards by delivering on job and mandatory training.
F&B Associate
Marriott International
03.2018 - 10.2019
- Taking orders on telephone and delivering them within required time and following proper standards
- Placing VVIP amenities before their arrivals
- Maintaining linen and inventory count on daily basis
- Checking door knob cards in night shifts for any advanced breakfast order
- Checking for allowance report on daily report
- Requisiting the food items and maintaining PAR stock for smooth operation.
- Placed orders and processed payments in POS systems, maintaining efficient service operations.
- Utilized menu knowledge to assist customers with product selection and ordering, meeting specific individual requirements.
- Completed daily set up and pack down duties, cash counting and stock replenishing.
Education
Bachelor’s of Hotel Management & Catering Technology - Hotel Management And Tourism
LPU Punjab
Jalandhar05.2018
Intermediate - Physics, Chemistry And Mathemetics
Mahatma Gandhi Palika Inter College
Badaun, Uttar Pradesh05.2014
Skills
- Problem handling
- Guest Engagement
- Team player
- Disciplined
- Punctual
- Proactive
- Table Bussing
- Order Delivery Practices
- Staff Leadership
- Quality Assurance
- Supply Ordering
- Point of Sale POS Software
References
Ms. Reema Chawla, Quality Manager (former restaurant manager), rchawla349@gmail.com
Mr. Pankaj Arora, Restaurant Manager, Marriott International, +91 8448486864
Mr. Jaspal Singh Bisht, Napkin Affair, +91 9811255051
Timeline
Sr. Waiter
Napkin Affair
01.2022 - Current
F&B Supervisor
IHG Hotels and Resorts India
11.2019 - 11.2021
F&B Associate
Marriott International
03.2018 - 10.2019
Bachelor’s of Hotel Management & Catering Technology - Hotel Management And Tourism
LPU Punjab
Intermediate - Physics, Chemistry And Mathemetics
Mahatma Gandhi Palika Inter College
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