Said Afifi
Hawalli
Summary
Restaurant area manager with more than 16 years of experience in the food service industry.
Professional in multi-unit management, equipped to optimize operations and drive business growth. Consistently exceeded targets through effective resource allocation and strategic planning. Known for fostering team collaboration and adapting to dynamic business needs with focus on achieving results.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Area Operations Manager
Anwar Kaifan (Mango Talaat)
12.2019 - Current
- Set standards and objectives for 16 stores.
- Optimize and oversee operations to ensure efficiency.
- Ensure all locations meet operational and financial target.
- Setting sales target for all branches with monitor daily sales.
- Provide insights and recommendations to improve operational efficiency and effectiveness.
- Maximized profits through thorough financial analysis, identifying areas for cost savings without compromising service quality or employee satisfaction.
- Develop and implement strategies to enhance productivity and customer satisfaction.
- Lead a team of store managers towards effective collaboration and attainment of goals
- Ensure compliance with company's policies and operational guidelines
- Foster a positive work environment and lead team to achieve excellence in operations.
- Enhanced customer satisfaction through focused staff training and regular performance evaluations.
- Prepare and present monthly reports detailing team performance against company targets.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
Restaurant General Manager
Americana Co (Kuwait Food Company)
06.2009 - 11.2019
- Responsible for leading and managing restaurant.
- Manage and oversee the entire restaurant operations and initiate corrective actions.
- Overseeing food quality.
- Develop strategic sales plans and maximize the profit.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Management team to accomplish the set objectives.
- Controls cost and minimize waste
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Overseeing stock level with daily and weekly forecasting sales
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Plan and develop the overall restaurant marketing strategy
- Estimate consumption, forecast requirements and maintain inventory
- Develop and maintain positive relationships with guest & staff
- Oversees the service and ensuring guest satisfaction
- Nurture a positive working environment
- Training and evaluate staff performance
- Handling administration and paper work
- Conduct performance appraisals for all team (management & crew)
Education
Bachelor of Accounting - Accounting
Benha University
05-2006
Basic Business Skills Acquisition (BBSA) -
Future Generation Foundation (FGF)
01.2008
Skills
- Very good knowledge of windows and internet applications Very good knowledge of MS office (Excel, Word, Power point)
- Familiarity with restaurant management software
- Having leading character in professional works
- Creative, self-motivated, inspire, coach and use systems Excellent customer service skills
- Excellent financial management skills
- Good time management skills Great interpersonal and communication skills
- Problem-solving skills
- (QA) Quality assurance audit program
- (OA) Operation assessment audit program
- (P&L) Profit & Loss statement and analysis (Apple To Apple)
- (RVR) Restaurant visit recap audit
- (DTOS) Drive thru system course
- (SOS) Speed of service implementation course
- Production level system
- Stock par level system
- (RBP) Restaurant business plan
- Sales forecasting tools, daily and weekly labor scheduling
- Analyzing performance problem course
- Bench planning program
- (PPR) performance pattern review program
Computer Skills:
Personal Skills:
COURSES BACKGROUND
LANGUAGES
English (Very Good)
Certification
Shift leader program.
Basic management training program.
Essentials of management.
(S.A.P) Safe at the plate course.
Time Management (Personal time management skills)
Timeline
Area Operations Manager
Anwar Kaifan (Mango Talaat)
12.2019 - Current
Restaurant General Manager
Americana Co (Kuwait Food Company)
06.2009 - 11.2019
Bachelor of Accounting - Accounting
Benha University
Basic Business Skills Acquisition (BBSA) -
Future Generation Foundation (FGF)
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