Saifuddin Bhimsor
Ecommerce Manager
Kuwait
Summary
Highly analytical and data-driven E-commerce Manager effectively scales online customer acquisition efforts and e-commerce capabilities to drive sales growth. Routinely tests new features and assets and measures results as company grows and evolves. Strong understanding of e-commerce consumer behavior and audience segmentation along with website analytic and tracking tools.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
Work History
Ecommerce Manager
Switch Al Babtain
05.2022 - Current
- Established and maintained balanced and accurate e-commerce budget to execute on initiatives with proper funding and enrich customer experience.
- Incorporated e-commerce objectives in social media platform management.
- Primary accountability for online sales, and eCommerce KPI'
- Accountable for driving the success of eCommerce business by effective trading of products online
- Manage business strategies & activities from development to execution to achieve business objectives.
- Accountable for overall shop planning, product content and enhanced customer journey
- Business performance analysis and reporting
- In charge of promotional planning including, email marketing, paid search, affiliate marketing etc..
- Responsible for brand management by liaising with offline marketing team – For an optimized Omni-channel experience.
- Overseeing website development/UX to maximize clarity and ease of navigation for customers.
- Monitor implementation of SEO to increase traffic and improve conversion
- Work closely with IT department for delivering top of the line business solutions for continuous Ecommerce growth.
- Monitor eCommerce delivery and operations team to ensure on time order delivery and efficient return process
- Liaise and monitor customer service team to ensure grievance/ complaints are being dealt appropriately and with utmost priority
Ecommerce Specialist
Al Andalus Trading Company
Shuwaikh
11.2020 - 05.2022
- Maintained working knowledge of company products, services and promotions.
- Interacted with and sold to e-commerce customers and delivered prompt and courteous service.
- Met or exceeded sales goals and worked as team player in supporting other sales.
- Managed financial tracking, inventory coordination and social media marketing.
- Primary accountability for online sales, and eCommerce KPI'
- Accountable for driving the success of eCommerce business by effective trading of products online
- Manage business strategies & activities from development to execution to achieve business objectives.
- Accountable for overall shop planning, product content and enhanced customer journey
- Business performance analysis and reporting
- In charge of promotional planning including, email marketing, paid search, affiliate marketing etc..
- Responsible for brand management by liaising with offline marketing team – For an optimized Omni-channel experience.
- Overseeing website development/UX to maximize clarity and ease of navigation for customers.
- Monitor implementation of SEO to increase traffic and improve conversion
- Work closely with IT department for delivering top of the line business solutions for continuous Ecommerce growth.
- Monitor eCommerce delivery and operations team to ensure on time order delivery and efficient return process
- Liaise and monitor customer service team to ensure grievance/ complaints are being dealt appropriately and with utmost priority
Ecommerce Specialist
Green Wing Co.
Salmiya
07.2017 - 10.2020
- Website design, maintenance, security, reporting, development and optimization, customization of Themes, Modules Development, Extension Development.
- Develop and execute marketing strategies and advertising campaigns plan, involving social media, SEO, SEM, retargeting, display advertising and other channels as needed.
- Manage the social media platforms, executing social media campaigns and content; to build a community by different analytics tools to develop customer insights to use to improve the e-commerce business.
- Add appropriate attributes to improve SEO, on-site search, and merchandising efforts
- Participate in resolution of customer care inquiries
- Own the life cycle of a product from creation of new item set up to publication
- Report on campaign performance and share validated learning's.
- Coordinate the involvement of tech support, content writers, management, marketing team and other company personnel to meet account performance objectives and consumer expectations.
- Keep sessions for salesperson for Online Sales Training
- Handle team members work assignment & distributing responsibility.
- Developed web app for improving the process: Online order management system for sales reconciliation process (Using Code ignitor & Grocery crud) and online feedback form for collecting customers feedback from stores with reports using core PHP and google graph API.
- Managed ecommerce team and process alone for two years and helped the organization to start ecommerce business from scratch by teaming up with different service provider company and internal organization department.
Web Support Specialist
Hassan Abul
Hawally
02.2014 - 10.2017
- Support Website, Web Application and System development & maintenance using multiple channels, teams and tools.
- SEO, Photoshop, filezilla, Google webmaster tool and Google analytics.
- Prepare Google adwords keywords list department wise by using different online tools and Google adwards.
- Converting 3d product images from different format to 3d max format.
- Support Content Management and updates to various system by coordinating with multiple teams.
- Track and maintain Defect and Change Log for modification and updates.
- Follow-up with multiple team to ensure completion of tasks related to Website, Web Application and System development and maintenance.
- Prepare periodic reports on Web/System Analytics through Google Analytics.
- Prepare periodic reports on tasks, system changes, defects along with statuses.
- Prepare Database queries to generate system reports for management and multiple teams.
- Prepare content with the support of various teams and review them based on system guidelines.
- Prepare test cases for testing website, web application and system features & functionality.
- Perform testing independently as well as in collaboration with multiple teams to ensure systems are free from defects and fulfils business requirements.
- Review images received from various teams for system content and edit/update according to system requirements.
- Provide information on emerging technologies and other relevant information in online and web domains.
Startup Founder
Carryferry.com
Udaipur
05.2014 - 06.2016
- Identified business development challenges and customer concerns for proactive resolution.
- Negotiated terms of business acquisitions to increase business base and solidify market presence.
- Defined company roles and responsibilities to establish and enhance processes.
- Directed market expansions to propel business forward, meet changing customer needs.
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Interviewed, supervised and motivated 7 staff members to achieve optimal productivity.
- Maintained P&L and shouldered corporate fiscal responsibility.
- Increased business profits by streamlining processes and trimming unnecessary positions.
Process Associate
Tata Consultancy Services
Vadodara
05.2012 - 05.2013
- Identified and resolved process issues to drive optimal workflow and business growth.
- Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
- Performed quality assurance checks to help company create products and services that met needs, expectations and requirements of customers.
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.
- FMCG Product Research on Australian Market by IMDB ,Excel(pivot table, lookup).
- Input Product information in Database.
- Preparing excel reports, presentation and management of data.
- Responsible for maintaining quality of research up to the client expectation.
- Responsible for collecting market data and evaluating information from diverse market sources.
- Creating and produce market research reports on specific products and markets.
- Processing and analyzing raw data into reports for senior managers.
- Attended many seminars and trainings as per the process requirement.
- Great Knowledge of RCA, Advance excel, Data mining.
- Work with external data suppliers regarding data accuracy and integrity.
- Responsible for the development of client reports on current trends.
- Making sure that methods of data collection are effectively and accurate.
Data Analysis Specialist
Binani Cement Limited
Banswara
10.2011 - 04.2012
- SAP BASIS Data Management and feed.
- Administration including client copy / export / import / delete
- User Management like User Creation, deletion of user, users locks.
- Overall management of Orders, supply and Sales.
- Responsible for Accounting and banking works.
- Responsible for Preparing Dump report, Sales Report and presentation.
Education
Bachelor of Computer Applications - Computer And Information Sciences
Gujarat University
Ahmedabad 06.2008 - 04.2011
Skills
SEO
undefinedCertification
Google Analytics
Timeline
Google Ads
07-2022
Ecommerce Manager
Switch Al Babtain
05.2022 - Current
Google Analytics
01-2022
Ecommerce Specialist
Al Andalus Trading Company
11.2020 - 05.2022
Ecommerce Specialist
Green Wing Co.
07.2017 - 10.2020
Startup Founder
Carryferry.com
05.2014 - 06.2016
Web Support Specialist
Hassan Abul
02.2014 - 10.2017
Process Associate
Tata Consultancy Services
05.2012 - 05.2013
Data Analysis Specialist
Binani Cement Limited
10.2011 - 04.2012
Bachelor of Computer Applications - Computer And Information Sciences
Gujarat University
06.2008 - 04.2011
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