Saja AlAli
Kuwait
Summary
Proven Relationship Officer and Accountant with a track record of exceeding performance metrics in customer service and sales at National Bank of Kuwait. Expert in financial acumen and relationship management, leveraging creativity and innovation to drive new business development and client acquisition. Achieved significant client engagement and product recommendation success, demonstrating exceptional communication skills and banking expertise.
Overview
6
6
years of professional experience
Work History
Relationship Officer
National Bank of Kuwait
06.2019 - Current
- Monitored, followed-up and escalated cases to meet customer response commitments.
- Retained and grew portfolio of relationships by performing proactive, mobile and value-adding partnership role.
- Promoted, structured and provided Type advice customized to best meet Type needs of customers.
- Facilitated meetings and discussions between clients, sales and delivery teams.
- Utilized Software and Software CRM applications for recording and tracking client interactions.
- Developed summaries to assess each client's participation level and determine targets for follow-up plans.
- Liaised with clients by phone, email and text messaging to meet client needs and define expectations.
- Maintained and built close relationships with customers through regular contact and visits.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
Accountant
Ministry of Education
01.2019 - 05.2019
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
- Used advanced software to prepare documents, reports, and presentations.
Education
Bachelor Of Accountancy - Accounting
American University of The Middle East
Kuwait 05.2018
Skills
- Marketing knowledge
- Creativity and Innovation
- Financial Acumen
- Persuasion techniques
- Customer Service
- Relationship Management
- Banking
- Sales Reporting
- Value Selling
- Excellent Communication
- Client Engagement
- Client acquisition
- Product Recommendations
- New Business Development
- Loans
- New business generation
Languages
English
Advanced (C1)
Arabic
Advanced (C1)
Timeline
Relationship Officer
National Bank of Kuwait
06.2019 - Current
Accountant
Ministry of Education
01.2019 - 05.2019
Bachelor Of Accountancy - Accounting
American University of The Middle East
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