Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Salah Amer

Kuwait

Summary

Strategic and performance-driven Business Manager with 20+ years of experience across the logistics and travel & tourism sectors. Specialized in 3PL fulfillment, cross-border logistics, freight forwarding, B2B warehousing, last-mile delivery, and VIP travel portfolio management. Proven success in driving operational growth, building cross-functional teams, securing strategic partnerships, and delivering exceptional service and commercial outcomes. Experienced Business Manager skillful in monitoring and managing daily business operations with focus on continuous improvement. Transforms underperforming operations into successful enterprises using resourcefulness and high-level business acumen. Decisive and analytical with 15-year history of successful industry performance.

Overview

15
15
years of professional experience
2
2
Languages

Work History

Business Manager

MAS Logistics - PrimeX Logistics
Kuwait City, Al Asimah
02.2022 - Current
  • Lead nationwide logistics operations, including 3PL fulfillment, last-mile delivery, warehousing, and freight forwarding with regional and global courier partners.
  • Spearhead eCommerce integrations with WMS platforms to streamline inventory, billing, and customer order flows.
  • Achieved over 25% year-on-year revenue growth through partner optimization and operational enhancements.
  • Implement internal SOPs, billing standards, and fulfillment SLAs across departments.
  • Oversee customs clearance, cross-border logistics, and coordinate directly with HR, Legal, Finance, and IT.
  • Serve as the company's strategic liaison with clients and management, delivering performance reports and aligning service with client expectations.
  • Reference: Camil Abi Najem - +965 6693 3043

Sales & Business Development Manager

Bukhamseen Travels
Kuwait City, Al Asimah
05.2015 - 12.2021
  • Managed executive and VIP client travel portfolios with end-to-end service across business and leisure.
  • Negotiated and secured long-term airline deals with top global carriers, achieving rebate incentives and premium service terms.
  • Designed and implemented sales plans, KPIs, and SOPs to elevate team performance and service consistency.
  • Secured major corporate accounts and built strategic client relationships that led to multi-year retention.
  • Delivered executive-level reporting and pricing insights to inform company-wide travel strategy.
  • Reference: Ahmad Al Tahawy - +965 9952 2972

Sales Associate

Flight Centre
Canada, Toronto
11.2012 - 04.2015
  • Delivered personalized travel solutions for both leisure and business clients using GDS platforms.
  • Managed end-to-end travel bookings including flights, cruises, hotels, and ground transport.
  • Drove customer retention through value-added advisory and timely resolution of travel issues.
  • Boosted store revenue through upselling, ancillary services, and relationship-based service.
  • Reference: Matthew Richard - +1 905 875 7670

Sales Executive

Grafton Fraser (Tip Top Tailors)
Canada, Toronto
02.2010 - 10.2012
  • Provided tailored wardrobe consultations and exceeded monthly sales targets through upselling and client retention.
  • Managed inventory control: verified incoming shipments, conducted cycle counts, and maintained accurate stock levels.
  • Supported merchandising and visual display strategies to optimize in-store sales performance.
  • Mentored junior staff in product knowledge and customer service excellence.
  • Reference: Edwardo Silva - +1 647 875 7670

Education

Diploma in Aviation Fundamentals - Airline Revenue Management, Air Transport Fundamentals, Airline Marketing, Overview of the Air Transportation System

IATA
Canada - Montreal
05.2020

Skills

  • Logistics Strategy & Execution

  • 3PL & Fulfillment Operations

  • Freight Forwarding & Cross-Border Logistics

  • WMS Integration & Tech Enablement

  • High-Value Client Relationship Management

  • Strategic Sourcing & Airline Partnerships

  • Customs & Regulatory Compliance

  • Corporate Travel & VIP Account Handling

  • KPI Systems & Performance Planning

  • SOP Design & Operational Standardization

Timeline

Business Manager

MAS Logistics - PrimeX Logistics
02.2022 - Current

Sales & Business Development Manager

Bukhamseen Travels
05.2015 - 12.2021

Sales Associate

Flight Centre
11.2012 - 04.2015

Sales Executive

Grafton Fraser (Tip Top Tailors)
02.2010 - 10.2012

Diploma in Aviation Fundamentals - Airline Revenue Management, Air Transport Fundamentals, Airline Marketing, Overview of the Air Transportation System

IATA
Salah Amer