SALEH MUHANA
RELATIONSHIP OFFICER
KUWAIT
Summary
Self-motivated Relationship Officer skilled in providing extraordinary customer service internally and externally to develop relationships and create positive customer experiences. Proven record of achieving operational efficiency and quality standards and demonstrating compliance with [State] regulations. Exhibits exceptional analytical skills and to conceptualize [Type] proposals and provide viable solutions. Innovative Relationship Manager focused on developing strategic business opportunities by delivering exemplary service to each client's individual needs. Respected professional with exceptional knowledge regarding risk management. Talented [Job Title] offering [Number] years of experience in trend monitoring, market pricing and deal-making. Gifted in oral and written communication, contract negotiation and dispute resolution. Desire to bring expertise to dynamic position with room for career growth and opportunity to make lasting impact on team profitability.
Overview
8
8
years of professional experience
Work History
Relationship Officer
NATIONAL BANK OF KUWAIT
KUWAIT
02.2015 - Current
- Retained and grew portfolio of relationships by performing proactive, mobile and value-adding partnership role.
- Monitored, followed-up and escalated cases to meet customer response commitments.
- Liaised with clients by phone, email and text messaging to meet client needs and define expectations.
- Maintained and built close relationships with customers through regular contact and visits.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Attending to detail to ensure nothing slips through the cracks
- Adapt to various work situations and deal with work pressure in the best possible way
- Create a customer base to attract and convince them to try the bank's products
Education
06.2005 - 06.2005
Skills
Banking
Investment and Wealth Planning
Service support
Loans
Fluent in [Language]
Relationship building and management
Client Relationships
Financial Advising
Sales expertise
Strategic selling
Product knowledge
Timeline
Relationship Officer - NATIONAL BANK OF KUWAIT
02.2015 - Current
HIGH SCHOOL - ,
06.2005 - 06.2005