Sallay Dassama
Admin
Killeen
Summary
Driven and passionate job seeker with over two years of human resource experience and five year in customer service. I bring excellent organizational skills, a positive attitude and willingness to learn and grow with the company. Self-motivated and eager to secure entry-level administrative position.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work History
401k Phone Agent
Fidelity Investment
06.2022 - Current
- Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
- Answer questions about customers account balance and help to make withdrawals, transfer funds, or find resources
- Troubleshot and resolved account issues such as password rest, security block and account set up.
- Used systems/programs such as Genesys, Focus Point, Hosted Virtual Desktop and more when working from home.
Human resource specialist
US Army
11.2020 - Current
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Developed and coordinated employee training programs to improve productivity and performance.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and other benefits/ assistance.
Education
BBA - Finance
University of North Texas
Denton, TexasAssociate - interdisciplinary studies
Central Texas College
Killeen Texas 08.2019 - 05.2021
Skills
Knowledgeable in Microsoft Excel
Certifications/ Trainings
- Microsoft Office Specialist: Excel
- Microsoft Office Specialist: Access
- Postal Clerk
Timeline
401k Phone Agent
Fidelity Investment
06.2022 - Current
Human resource specialist
US Army
11.2020 - Current
Associate - interdisciplinary studies
Central Texas College
08.2019 - 05.2021
BBA - Finance
University of North Texas
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