Salma Kilany
Hawally,KU
Summary
Detail-oriented and analytical thinker Industrial Engineer with 5 years of professional experience in technical, organizational and communication skills. I am passionate about analyzing and optimizing complex systems and processes to increase efficiency, productivity and profitability. My extensive knowledge and skills in various areas allow me to design and implement solutions that streamline processes, reduce costs, and enhance overall performance. Inaddition, I am committed to continuous learning and personal development to ensure I am capable of providing innovative and sustainable solutions that exceed expectations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Systems and Processes Manager
Design Hub
Kuwait
01.2022 - Current
- Oversee the planning, execution, and completion of departmental projects, ensuring that they are delivered on time, within budget, and to the required quality standards.
- Lead and manage the department, setting goals and objectives, and providing direction and support to
team members through the KPIs. - Lead the development and implementation of standardized procedures, policies, and guidelines to ensure consistency, accuracy, and compliance throughout the organization.
- Manage relationships with external stakeholders and service providers, negotiating contracts, and ensuring that they deliver on their contractual obligations.
- Continuously monitor and evaluate system performance, identify opportunities for improvement, and provide recommendations to enhance productivity and effectiveness.
- Communicate effectively with stakeholders at all levels, ensuring clear understanding of goals, progress, and impacts of system and process initiatives with overall business objectives.
- Manage the department budget and allocate resources effectively.
- Make informed decisions that impact the department and the organization as a whole.
- Worked closely with IT teams to ensure proper integration between systems platforms.
- Manage relationships with external stakeholders and service providers, negotiating contracts, and ensuring that they deliver on their contractual obligations.
- Ensure that the department complies with relevant laws, regulations, and organizational policies.
- Represent the department at meetings and events, both internally and externally.
- Recruit, hire, and train team members, as well as develop and retain talent within the department.
- Identify and assess potential risks to the department and the organization and develop strategies to mitigate them.
- Encourage innovation within the department, promoting new ideas and technologies that can improve the organization operations.
Cycle Manager
Design Hub
Kuwait
01.2020 - 01.2022
- Created monthly reports for senior management summarizing operational performance metrics.
- Established processes to ensure efficient workflow throughout the organization.
- Designed and Implemented Operation Management Software (Kissflow) that resulted in increased productivity across all departments.
- Analyzed customer feedback data to develop action plans for improving services and processes.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Provided leadership during times of organizational change or crisis situations.
- Measured and reviewed performance via KPIs and metrics.
- Created detailed reports on the performance of individual departments within operations.
- Developed key performance indicators to measure effectiveness of operational processes.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- Created detailed reports on process performance metrics, including cycle times and cost savings.
- Performed root cause analysis of problems within the system and proposed corrective measures.
Operation Coordinator /Installation Assistant
Design Hub
Kuwait
01.2019 - 01.2020
- Coordinated all aspects of daily operations, including scheduling, resource allocation, and task prioritization to ensure smooth workflow and meet project deadlines.
- Acted as a liaison between departments, facilitating communication and collaboration to streamline processes and improve efficiency.
- Developed and implemented standard operating procedures (SOPs) to enhance operational effectiveness and minimize errors.
- Monitored project progress and provided regular updates to stakeholders, identifying potential risks and implementing corrective actions as needed.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Developed policies and procedures related to departmental operations ensuring compliance with applicable laws and regulations.
- Organized teams and resources to optimize timely deliverables.
- Resolved customer complaints.
- Contact customers to schedule their project installation in a timely manner.
- Drafted reports summarizing progress on various projects for upper-level management review.
Education
Bachelor of Science - Industrial Engineering
American University of The Middle East
Kuwait08-2018
High School Diploma -
IGCSE
Kuwait08-2014
Skills
Personal Skills
- Detailed-Oriented
- Analytical Thinking
- Data Analysis
- Excellent Communication Skills
- Confident Public Speaker and Presenter
- Quick Learner
- Complex Problem Solving
- Project Management
- Leadership Skills
- Time Management
- Negotiation Skills
- Schedule Preparation
- Performance Management
- Business Development
- Budget Control
Technical Skills
- Microsoft Office Applications
- Lean SixSigma Tools
- Balanced scorecard Tool
- Minitab Software
- AutoCAD Software
- ARENA Software
- Kissflow Operation System
- Odoo ERP System
- IMOS Software
Certification
- Lean SixSigma Green Belt
- Lean SixSigma Black Belt
- Project Management Professional (PMP)
- Standard Operating Procedures (SOP)
- ISO 9001:2015 Lead Auditor Course
Social Links
- Linkedin: Salma Kilany
- Instagram: @salmakilanyy
Languages
Arabic
First Language
English
Advanced (C1)
C1
Hobbies
Kickboxing, Reading and Watching Movies.
Timeline
Systems and Processes Manager
Design Hub
01.2022 - Current
Cycle Manager
Design Hub
01.2020 - 01.2022
Operation Coordinator /Installation Assistant
Design Hub
01.2019 - 01.2020
Bachelor of Science - Industrial Engineering
American University of The Middle East
High School Diploma -
IGCSE
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