Summary
Overview
Work History
Education
Skills
Certification
Software
Work Availability
Languages
Timeline
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Salman Alarbash

Senior Officer-Operation
Kuwait City

Summary

A highly motivated individual with a double major in finance and operation management from the University of Idaho. Acquired experience in working with SMEs and customer services. Adaptive to different environments. A quick learner that is eager to shine as a prominent prospect and to obtain a lasting position in a strong progressive company where the services of a highly motivated talent is utilized to innovate and develop the company & its’ products/services. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience
8
8
years of post-secondary education
2
2
Certificates
2
2
Languages

Work History

Senior Officer, Operations

Commercial Bank of Kuwait
11.2023 - Current
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked effectively in fast-paced environments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Paid attention to detail while completing assignments.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications, including Swift Alliance, HUB, and SIM.
  • Resolved problems, improved operations and provided exceptional service.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Process, on average, more than 100 transactions per day in various programs and methods.

STUDENT AFFAIRS ADVISOR

American University of the Middle East
08.2021 - 11.2023
  • Actively listened to students' requests, confirming full understanding before addressing concerns.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Used coordination and planning skills to achieve results according to the schedule.
  • Increased customer satisfaction by resolving issues.
  • Maintained energy and enthusiasm in a fast-paced environment.
  • Handled all petitions (daily average of 30) and grade appeals (average of 350 at the end of every semester).

Inbound Call center agent

ZAIN COMMUNICATION COMPANY
01.2019 - 07.2021
  • Handled a high volume of inbound calls per shift to offer callers product and service information, and generate quotes.
  • Generated new and repeat sales by offering timely product, service, and technical information.
  • Achieved a high satisfaction rating through proactive, one-call resolutions of customer issues.
  • Incorporated cross-selling, up-selling, and add-ons, and offered promotional items to increase sales.

Assistant Vice President of Administrative and Communication

Cubical Services Business Incubator
01.2018 - 09.2018
  • Managing the HR system of the company.
  • Payroll management.
  • Front office management.
  • Project management.
  • Government correspondent.
  • I learned new skills and applied them to daily tasks to improve efficiency and productivity.

interim CEO

FOUNDERS HOLDING COMPANY
01.2017 - 09.2018
  • Managing day-to-day operations of the company.
  • RV, PV, and invoices regarding the group.
  • Prime representative of the company.
  • Contract development and finalization with clients.
  • Governmental paperwork liaison.
  • Analyzed and tracked business metrics, and made appropriate adjustments to meet supply and demand needs.

Senior Officer

Cubical Services Business Incubator
01.2016 - 01.2018
  • Developed business plans.
  • I worked on negotiations and developed business meeting skills.
  • Worked on regional projects from A to Z.
  • Maintained frequent interaction with senior management to measure goal achievement and determine areas for improvement.
  • Developed proposals and presentations for internal and external audiences.

Education

High School Diploma -

Dasman Model School
Kuwait
08.2006 - 06.2008

Bachelor of Science - Dual- Finance And Operation Management

University Of Idaho
USA
01.2010 - 12.2015

Skills

Advanced computing skills

Certification

NCDA's FCD Training - (Nov 2021-Apr 2022)

Software

Swift Alliance

SIM

HUB

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

English
Advanced
Arabic
Advanced

Timeline

Excel Training-intermediate level

06-2025

Senior Officer, Operations

Commercial Bank of Kuwait
11.2023 - Current

NCDA's FCD Training - (Nov 2021-Apr 2022)

04-2022

STUDENT AFFAIRS ADVISOR

American University of the Middle East
08.2021 - 11.2023

Inbound Call center agent

ZAIN COMMUNICATION COMPANY
01.2019 - 07.2021

Assistant Vice President of Administrative and Communication

Cubical Services Business Incubator
01.2018 - 09.2018

interim CEO

FOUNDERS HOLDING COMPANY
01.2017 - 09.2018

Senior Officer

Cubical Services Business Incubator
01.2016 - 01.2018

Bachelor of Science - Dual- Finance And Operation Management

University Of Idaho
01.2010 - 12.2015

High School Diploma -

Dasman Model School
08.2006 - 06.2008

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Salman AlarbashSenior Officer-Operation