SALMAN TAREY
Abraq Khaytan
Summary
Adept at HTML and CSS coding, I significantly enhanced Anglers Tackle's online presence, leading innovative campaigns that improved user experience and site performance. My collaborative skills and problem-solving aptitude resulted in seamless team projects and a noticeable increase in customer engagement, showcasing my ability to drive digital and operational success.
Professional website coordinator with strong experience in site management and content optimization. Proven ability to enhance user experience and coordinate cross-functional teams to achieve digital goals. Known for reliability, adaptability, and expertise in HTML, CSS, and SEO. Focused on collaborative efforts and delivering measurable results.
Overview
7
7
years of professional experience
Work History
WEBSITE CO-ORDINATOR
Anglers Tackle
03.2022 - Current
- Contributed ideas during brainstorming sessions that led to innovative solutions for improving site usability.
- Conducted thorough competitor analysis to identify opportunities for differentiation in the marketplace.
- Developed training materials for internal staff members to update the website efficiently and accurately.
- Created detailed reports on website performance metrics, informing stakeholders of progress towards goals.
- Monitored web analytics to identify trends and inform data-driven decisions for site improvements.
- Managed content updates for website, ensuring accuracy and relevance to target audience.
- Collaborated with cross-functional teams to develop engaging marketing campaigns for the website.
- Reduced page load times by optimizing images, CSS, and JavaScript files for better performance.
- Coordinated with developers to resolve technical issues, maintaining optimal site functionality.
- Coordinated with developers and designers to confirm websites are user-friendly, visually appealing and optimized for SEO.
- Here’s a description for my role:
Website Coordinator and Operations Specialist
At Anglers Tackle, a fishing products showroom, I serve as the Website Coordinator, managing and maintaining the online presence of our brand. My key responsibilities include:
Website Management: Updating product listings, ensuring accurate descriptions, and uploading high-quality images for a seamless customer experience. When product images are unavailable, I handle photography and promptly upload them to the website.
Content Creation: Creating engaging posts and stories for our Instagram page to promote products, share updates, and enhance customer engagement.
Data Entry: Recording and managing data for all received products, ensuring inventory is accurate and up-to-date.
FedEx Shipments: Overseeing FedEx shipment bookings for the showroom, tracking deliveries, and coordinating logistics to ensure smooth and timely operations.
By integrating website coordination, logistics, data entry, and social media management, I contribute to both the showroom’s operational efficiency and digital outreach.
Sales Promoter
Lenovo
07.2019 - 03.2020
- Utilized social media, email and web to notify people of sales promotions, events and product launches.
- Assisted in resolving customer complaints or concerns professionally while maintaining a focus on preserving long-term relationships.
- Requested contact information from potential customers to provide additional information.
- Identified product features to promote in ad campaign.
- Distributed product samples to potential customers to try offerings before committing to purchasing.
- Set up product displays before demonstrations and checked after completing presentation to maintain attractive sales space.
Customer Service Representative
STC
04.2018 - 05.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Participated in training programs to enhance product knowledge and customer service skills.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
High School Diploma -
Sahyadri Polytechnic
Sawarde Chiplun Maharashtra06-2013
HSC - Commerce
DBJ College
Chiplun, Maharashtra05-2011
Skills
- HTML and CSS coding
- Responsive design
- Online advertising
- Customer support
- Multimedia production
- User experience
- Website maintenance
- E-commerce management
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Attention to detail
- Self motivation
- Time management abilities
- Decision-making
- Team collaboration
- Active listening
- Problem-solving aptitude
- Effective communication
- Time management
- Python programming
- Client relations
- Javascript
Accomplishments
- Supervised team of 5 staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved Shipment which led to Clearance of shipment from Fedex.
- Achieved Result by introducing Photo editing for social media tasks.
Languages
Hindi, Marathi, English
Native language
Arabic
Elementary
A2
Timeline
WEBSITE CO-ORDINATOR
Anglers Tackle
03.2022 - Current
Sales Promoter
Lenovo
07.2019 - 03.2020
Customer Service Representative
STC
04.2018 - 05.2019
High School Diploma -
Sahyadri Polytechnic
HSC - Commerce
DBJ College
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