Samah Waleed Al-Sayed

• Proven customer support experience or experience as a Client Service Representative

• Track record of over-achieving quota

• Strong phone contact handling skills and active listening

• Familiarity with CRM systems and practices

• Customer orientation and ability to adapt/respond to different types of characters

• Excellent communication and presentation skills

• Ability to multi-task, prioritize, and manage time effectively

• Answering questions about a company’s products or services

• Resolving issues and troubleshooting technical problems

• Providing proactive customer outreach

• Alshaya group, Kuwait
• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Answering questions about a company’s products or services
• Resolving issues and troubleshooting technical problems
• Providing proactive customer outreach
• Handling customer complaints
• Tracking customer service KPIs and metric

• Dedicated to continuously improving sales abilities and product knowledge
• Resolve escalated customer service issues
• Learned, referenced and applied product knowledge information
• Contacted customer to follow up on purchases, suggest new merchandize and inform them about promotions and upcoming events.

• Answering calls, taking messages and handling correspondence
• Maintaining diaries and arranging appointments
• Typing, preparing and collating reports
• Filing
• Organizing and servicing meetings (producing agendas and taking minutes)
• Managing database
• Prioritizing workloads
• Implementing new procedures and administrative systems
• Liaising with relevant organizations and clients
• Coordinating mail-shots and similar publicity tasks
• Logging or processing bills or expenses
• Customer services and receptionist

• Organizing daily appointment schedules
• Performing research while on the phone gathering information from customers
• Using conflict resolution skills to diffuse angry customers
• Prioritizing tasks to make sure the most important tasks are done first
• Building positive rapport with customers
• Entering new customer data and updating the information of existing customers
• Build an organization’s culture, capability, capacity, and engagement through people.