Sami Al Salawi
Group Aftersales Manager
Garanata
Summary
After sales professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Managing Multi-brand After sales Operations, well-known for creating positive workplace culture and high-performing teams.
Overview
25
25
years of professional experience
5
5
Certifications
Work History
Group Aftersales Manager
Mutawa AlKazi Comapany
4 2019 - Current
- Monitoring GAC, BAIC & DFM Workshops, Quick Services, Body Shops, Spare Parts & warehouses
- Setting Budgets ( Spare parts , Service ) follow up achieving targets.
- Set marketing strategies, Design and direct event marketing for promotional campaigns & service plans
- Customer follow up strategies, solve and respond to customer requests, complaints and after-sales services
- Review and analyses each department statics, improve man power knowledge in product & services
- Oversee the progress of after sales activities; make sure that all work is carried out in accordance to business procedures and legal requirements
- Manage employees and subordinates, maximise their performance and contribution
- Set productivity & Efficiency, Schedule their work and activities, give instructions, motivate and direct the workers to meet the company objectives
- Monitor and measure how an employee undertakes their responsibilities and how well these activities are executed
- Identify areas for improvement and make suggestions to achieve this
- Lead a group of people to help them achieve goals and maintain an effective working relationship among staff
- Supervise sales activities Monitor and oversee the activities related to the ongoing sales to ensure that sales goals are met, assess areas for improvement, and identify or solve problems that customers could encounter
- Handle customer expectations in a professional manner, anticipating and addressing their needs and desires
- Provide flexible customer service to ensure customer satisfaction and loyalty
- Develop after-sales policies and report results to the management; translate policies into concrete actions in order to improve customer support; identify opportunities for further business transactions
- Implement and monitor repairs and/or replacements by the supplier in compliance with warranty from manufacturers
- Take appropriate actions in a business environment in order to maximise possible outcome from each situation.
Managing Director
AUTOWORKS ( Al Hadyiah & Al Salawi Co.)
10.2012 - 04.2019
- Equipping the garage with all necessary technical equipments
- Preparing the divisions, selecting the technicians, and supportive manpower
- Making agreements with the companies of primary materials (paintings, spare parts, oils, materials of establishments)
- Making a plan for attracting owners of specific kinds of cars
- Making a plan for marketing, propaganda, advertisement
- Auditing on the divisions profitability, and controlling the cost and profits
- Designating a division for spare parts and programs pertinent to the spare parts of European cars
- Importing the spare parts of cars not available in the market
- Following up the stock of spare parts and oils
- Preparing the workshop for the special orders and designing excesses and additions to the cars
- Providing offers for preparing cars from its agents (Arab Group for Cars (FORD)
- Ahmed Yousef Al Ghanim Co
- (Chevrolet) - Ousol Leasing Co
- M
- Bahbahani CO
- ( SEAT )
- Organizing special assemblies for the amended cars
- Preparing the report of annual/ monthly performance level.
Sales & Development Manager
Mutawa Alkazi Co. - (Al Raya Energy)
12.2010 - 10.2012
- Proactively develops and improve products and services, For example, Creating the following brands : (Delta Oils, Frio Refrigerant, Badeel Batteries) by approaching leading manufacturers in China, UAE
- Matching interantional standards and specs
- Biulding marketing strategies and coordinate actions to influence to local market, as well as presenting Company as manufacturers & owners of Brand names in E-commercial tools like Alibaba & Global Sources
- Ability to discuss strategic and sensitive issues Set sales targets and define strategy to achieve these targets and to follow the set strategy punctually
- Manage the proposal development process and maintain the time-lines for the proposal teams
- Coordinate with sponsors concerning size, standards, conditions and timing of research Develop draft proposals based on team meetings and discussions
- Maintain Business Development databases Support marketing activities, including trade/ scientific shows, mailings, etc
- Define & maintain new markets, COOP`s & CORP
- Major accounts.
Business Development Manager - Spare Parts
Mutawa Al Kazi Co. ( Honda - Kuwait )
08.2008 - 12.2010
- Handled the tasks of analyzing sales, expenses and inventory monthly to achieve goals of profit Analyzed the operation of the department and provides technical assistance to the employees of automobile parts Worked with body shop manager and service manager to ensure a timely turnaround of parts required for internal jobs Attends managers meetings and conducts weekly meetings for the automobile parts sales department Handled the tasks of monitoring and supervising daily reports like DOC, DOE and sales productivity Responsible for developing sales promotions for various automobile parts Developed, enforced and monitored set guidelines for working with customers to ensure customer satisfaction Responsible for supervising stock order procedures Ensures that the same high level of quality service is provided to internal and outside dealership customers
Supervisor ( Collection Dept.)
Credit Rating & Collection Co.
08.2001 - 08.2008
- Analyzing the debits transferred to the company and the feasibility of working in it
- Preparing the monthly report for the condition of debits transferred to the company
- Preparing a monthly report for the Accounting Division for the works achieved in all the financial portfolios transferred for collection
- Dealing with the agent companies, and recording the sums collected by them and inserting them within the transferred portfolios
- Preparing the dues of the company for the agent companies monthly
- Following up the performance of Collection Division
- Preparing the report of annual/ monthly performance level.
Supervisor - Branch Incharge
Talib United Computers Co.
04.1999 - 08.2001
- Supervising on the divisions: importing, sales, center of maintenance
- Importing: -Addressing the companies abroad for gaining sales agencies authorized in Kuwait
- Following up the international markets for defining the booming product in the field of work
- Coordinating with the companies of customs clearance
- Sales and Marketing: -Placing a plan of marketing for the goods imported into the local market
- Organizing the participation in the annual exhibitions set up locally
- Preparing the commercial advertisements in the daily newspapers in cooperation with the companies of advertisement
- Determining the prices and the percent of profits
- Maintenance Center: -Determining the kind of services provided to the customers
- Controlling the services and treating the customers' problems
- Coordinating between the Maintenance Center and Sale Division, and controlling the delivery appointments
Education
Bachelor's degree - English Literature
Irbid University College
Skills
Technical knowledge
Sales strategy development
Staff Training and Development
Customer Retention Strategies
Service process optimization
Warranty Administration
Multitasking Abilities
Positive Attitude
Certification
BAIC Excellent Aftersales Manager
Preferredjob
Automotive Aftersales Manager, Business Development Director, Service Manager, Automotive Sales Manager, Brand Manager
Emailaddress
samisaleh76@gmail.com
Residencecountry
Kuwait
Personal Information
- Date of Birth: 10/12/76
- Nationality: Yemen
Languages
English
Arabic
References
- Omar AlKazi ( CEO - Mutawa AlKazi Co.)
- Rouven Klein (GM Aftersales Porsche - Kuwait)
- Saqer M Al Musallam (Head of Procurement & Stores, Kuwait Dana Lube Co )
Timeline
BAIC Excellent Aftersales Manager
04-2024
GAC Best Aftersales Manager
04-2024
GAC Excellent Aftersales Manager
03-2023
GAC Best Aftersales Manager
03-2022
GAC Best Aftersales Dept.
03-2021
Managing Director
AUTOWORKS ( Al Hadyiah & Al Salawi Co.)
10.2012 - 04.2019
Sales & Development Manager
Mutawa Alkazi Co. - (Al Raya Energy)
12.2010 - 10.2012
Business Development Manager - Spare Parts
Mutawa Al Kazi Co. ( Honda - Kuwait )
08.2008 - 12.2010
Supervisor ( Collection Dept.)
Credit Rating & Collection Co.
08.2001 - 08.2008
Supervisor - Branch Incharge
Talib United Computers Co.
04.1999 - 08.2001
Group Aftersales Manager
Mutawa AlKazi Comapany
4 2019 - Current
Bachelor's degree - English Literature
Irbid University College
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