samwel chege
Kuwait city ,Kuwait
Summary
Reliable Crew Member with dynamic and flexible style. Completes high-volume orders to meet service targets. Shares strong food preparation and safety knowledge.
Reliable and team-focused, with strong communication and problem-solving skills, ensuring seamless coordination and customer satisfaction. Demonstrated ability to thrive in fast-paced environments and collaborate with diverse teams, ensuring smooth operations. Ready to contribute to success of [Desired Position] role.
Offering strong interpersonal and communication skills with experience in customer service and teamwork. Knowledgeable about maintaining positive attitude and delivering high-quality service in fast-paced environments. Ready to use and develop problem-solving, time management, and collaboration skills in [Desired Position] role.
Overview
3
3
years of professional experience
Work history
Crew member
McDonald's
Kuwait city, Kuwait
2022.10 - Current
- Upheld health and safety guidelines whilst preparing food items preventing cross-contamination risks.
- Provided personalised customer service fostering loyalty amongst clients.
- Coordinated with kitchen staff for timely preparation of orders reducing wait times for customers.
- Ensured customer satisfaction with prompt and accurate order fulfillment.
- Resolved customer complaints quickly, restoring trust in our service quality.
- Operated cash registers accurately, ensuring proper handling of transactions.
- Handled high-pressure situations calmly providing solutions promptly.
- Maintained immaculate cleanliness standards by regularly cleaning and sanitising workstations.
Education
General - Secondary Education
Greenwood school
nairobi 10.2019
Certificate - General Studies
Greenwood
nairobi 10.2019
Skills
- Customer Service
- Cash handling
- Customer relations
- Hospitality and customer service
- Upselling techniques
- POS system operation
- Quality assurance and control
- Delivery app order processing
- Food portion control
- Sanitation practices
- Service orientation
- Food presentation
- Order processing
- Team player
Timeline
Crew member
McDonald's
2022.10 - Current
General - Secondary Education
Greenwood school
Certificate - General Studies
Greenwood