Santosh Kumar Ojha
Kathmandu,Nepal
Summary
Aspiring management professional seeking opportunity to contribute directly to growth and success of a dynamic organization
Overview
9
9
years of professional experience
1
1
Certification
Work history
Operations Agent
National Aviation Services, Kuwait
Kuwait, Kuwait
06.2022 - Current
- Ensured exceptional customer satisfaction through effective operations management for various airlines.
- Supervised loading and unloading of cargo and baggage as per aircraft weight and balance.
- Coordinated with Load Control for accurate load distribution.
- Conducted thorough inspections for FOD and compliance in cargo securing practices.
- Managed documentation processes involving LIFs, DGRs, and weight/balance submissions.
- Led training initiatives for loading staff on safe handling techniques.
- Oversaw GSE and ramp vehicle operations to enhance safety measures.
- Handled irregular operations and special cargo logistics while ensuring compliance with regulations.
Senior Cashier
Kings Lounge & Pub, Durbarmarg, Kathmandu
Kathmandu
10.2020 - 05.2022
- Oversaw all cash and credit transactions for daily sales over 1.5 years.
- Conducted daily audits of till receipts against sales records to ensure accuracy.
- Managed end-of-day cash reconciliation, guaranteeing precise financial reporting.
- Processed high volumes of cash and card transactions with precision.
Loading Agent
National Aviation Services, Kuwait
Kuwait, Kuwait
11.2016 - 09.2020
- Coordinated aircraft loading activities for four years, achieving high safety and customer satisfaction standards.
- Supervised safe loading and unloading of cargo and baggage according to load plans.
- Collaborated with Load Control, Ramp, and Flight Crew to ensure proper load distribution.
- Ensured accuracy of load sheets, Dangerous Goods Regulations documentation, and weight/balance reports.
- Oversaw safe operation of Ground Support Equipment and ramp vehicles.
- Conducted cargo and Foreign Object Debris inspections to maintain safety compliance.
- Maintained shift reports while resolving loading discrepancies efficiently.
- Trained and supervised loading staff on safety protocols and operational procedures.
Education
BBS - Banking and Finance
Tribhuvan University
Kathmandu 01.2013 - 1 2016
Diploma of Higher Education - Management
Kathmandu Unified City Higher Secondary School, Kathmandu
Kathmandu 01.2011 - 1 2013
SLC -
Saint Devi's Academy English School, Kathmandu
Kathmandu 01.2008 - 1 2010
Skills
- Interpersonal skills and teamwork
- Basic computer proficiency
- Punctuality and dedication
- Tactful under pressure
- Customer relationship management
- Client report management
- Team leadership and group coordination
- Confident customer communication
- Accurate documentation skills
Certification
- Supervisor Aircraft Loading (SAL) for Narrow and Wide bodied Aircrafts
- Airport safety Initial
- Basic Load Control
- IATA Dangerous Goods Regulations (DGR)
- Oman Air (WY) Security Awareness
- Emirates EROT for handling, loading and offloading of dead weight A380, B777-300ER, B777-200LR.
- Qatar Airways cabin door opening (A350-900, A320, A321, A330, A340, B787-800 and B777.
- Ramp safety, flight safety and security awareness
- Basic Computer Knowledge.
Languages
A - Hindi
Advanced
C1
B - English
Advanced
C1
Arabic
Elementary
A2
Timeline
Operations Agent
National Aviation Services, Kuwait
06.2022 - Current
Senior Cashier
Kings Lounge & Pub, Durbarmarg, Kathmandu
10.2020 - 05.2022
Loading Agent
National Aviation Services, Kuwait
11.2016 - 09.2020
BBS - Banking and Finance
Tribhuvan University
01.2013 - 1 2016
Diploma of Higher Education - Management
Kathmandu Unified City Higher Secondary School, Kathmandu
01.2011 - 1 2013
SLC -
Saint Devi's Academy English School, Kathmandu
01.2008 - 1 2010