Sara Elzouhairi
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, set goals and obtains team feedback.
Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed.
Overview
8
8
years of professional experience
Work History
Senior Team Leader
Novella Polyclinic
01.2021 - Current
- Set clear team goals delegated tasks and set deadlines.
- Produced weekly, daily, and monthly activity reports and forecasts.
- Mentored junior team members ( Inbound & Outbound Calls - Daily Task)
- Improved CRM operations efficiency by streamlining processes and implementing new technologies.
- Mentored junior staff members to support their professional growth and strengthen their skills within the team.
Team Leader - CRM Operations
We Care Company
09.2018 - 12.2020
- Enhanced customer satisfaction by addressing concerns promptly and resolving issues effectively.
- Collaborated with other departments to develop streamlined processes for seamless customer interactions.
Customer Service Representative
Faisal Polyclinic
02.2016 - 08.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Resolved customer complaints with empathy.
Education
Bachelor of Arts - Management
American University of Kuwait
Salmiya Kuwait 06.2025
Bachelor of Arts - Finance
American University of Kuwait
Salmiyah , Kuwait 06.2025
High School Diploma -
Ecole Du Fere
Lebanon 06.2014
Skills
Team Development
Strategic Planning
Staff Training
Problem-Solving
Employee Evaluation
Accomplishments
Orientation Program for Customer Relations Management
Manual Handbook for 9 Projects
Timeline
Senior Team Leader
Novella Polyclinic
01.2021 - Current
Team Leader - CRM Operations
We Care Company
09.2018 - 12.2020
Customer Service Representative
Faisal Polyclinic
02.2016 - 08.2018
Bachelor of Arts - Management
American University of Kuwait
Bachelor of Arts - Finance
American University of Kuwait
High School Diploma -
Ecole Du Fere
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