SARAH ALOMAR
Kuwait City
Summary
Talented Technical Support Representative with a strong ability to understand the needs of business and home users. Proficient in troubleshooting and providing desktop support for Windows and Mac systems. Recognized for resolving issues promptly on initial contact, demonstrating excellent analytical, communication, and teamwork abilities. Adaptable to new environments and enthusiastic about contributing to team success while enhancing professional skills. Brings a positive attitude and a dedication to ongoing learning and growth.
Overview
3
3
years of professional experience
Work History
IT SUPPORT ENGINEER
Dasman Diabetes Institute
Kuwait City, Kuwait
10.2022 - Current
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
DIRECT SALES / PART TIME
National Bank of Kuwait
Kuwait city, Kuwait
11.2021 - 02.2022
- Demonstrated success in achieving and exceeding sales targets in a direct sales role; excellent communication and interpersonal skills, building strong relationships with customers; highly motivated and self-driven to meet individual and team goals, even in a part-time capacity
- Managed a team of sales representatives, providing guidance and support to achieve individual and team goals.
IT HELPDESK
Takaful Insurance Company
Kuwait city, Kuwait
04.2021 - 07.2021
- Enhanced customer satisfaction by promptly addressing and resolving technical issues.
- Actively participated in team meetings and contributed ideas for process improvements, resulting in a more efficient and effective helpdesk operation.
Education
INFORMATION SYSTEM TECHNOLOGY -
American University of The Middle East
Kuwait02.2022
INFORMATION TECHNOLOGY -
American College of The Middle East
Kuwait03.2020
Skills
- Sql / SDLC
- Network infrastructure
- Html / Python / C# / C
- Interpersonal communication
- Software Installation
- Wireless Networking
- Hardware & Software diagnostics
- IT Compliance
- Information Security
- Disaster Recovery Planning
- Desktop support
- Technical issues analysis
- Systems Analysis
Personal Information
- Date of Birth: 11/23/98
- Nationality: Kuwaiti
Languages
English
Proficient
C2
Arabic
Advanced
C1
Timeline
IT SUPPORT ENGINEER
Dasman Diabetes Institute
10.2022 - Current
DIRECT SALES / PART TIME
National Bank of Kuwait
11.2021 - 02.2022
IT HELPDESK
Takaful Insurance Company
04.2021 - 07.2021
INFORMATION SYSTEM TECHNOLOGY -
American University of The Middle East
INFORMATION TECHNOLOGY -
American College of The Middle East