Sarah Tawfeiq

• Provided excellent customer service to patients, increasing satisfaction.
• Managed sensitive information confidentially with respect to data protection regulations.
• Completed and processed forms for insurance billing and special claims.

Responsible for out and inpatient approvals

• Managed daily pharmacy operations, resulting in smooth workflow.
• Implemented effective stock rotation system preventing drug expiry issues.
• Improved revenue from over-the-counter sales by displaying popular items prominently.

• Researched market trends, delivered tailored content for audience engagement.
• Organised marketing plans and programmes to best support business growth and development.
• Wrote engaging, entertaining and informative media scripts for different uses.

• Resolved customer complaints promptly to maintain high service standards.
• Trained new hires and set up mentoring relationships to drive team performance.

• Ensured accuracy in dispensing prescriptions, ensuring safety for patients.
• Improved patient satisfaction with thorough advice on over-the-counter treatments.
• Enhanced patient care by providing accurate medication information and advice.