Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sattam Alduwehy

Jahra

Summary

Dynamic CRM Agent with proven expertise at Albabtain Group in enhancing customer relations and retention strategies. Successfully boosted CRM adoption through streamlined processes and training, leading to improved sales forecasting. Adept at utilizing customer insights for strategic decision-making while fostering long-term client relationships through exceptional service.

Results-driven CRM specialist, bringing deep expertise in customer relationship management and data analysis. Adept at leveraging CRM software to enhance customer engagement and drive business growth. Strong collaborator, consistently delivering high-quality results in dynamic environments. Skilled in problem-solving, communication, and strategic planning, ensuring seamless team integration and adaptability.

Overview

6
6
years of professional experience

Work History

CRM Agent

Albabtain Group
03.2024 - Current
  • Developed customized reports for improved sales forecasting and accurate performance tracking.
  • Boosted CRM adoption by streamlining processes and providing comprehensive training to team members.
  • Actively contributed to company growth by leveraging insights from customer data within the CRM system for strategic decisionmaking.
  • Managed customer relations on ongoing basis to maximize customer retention.

Senior Customer Service Representative

Xcite
01.2019 - 03.2024
  • Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
  • Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
  • Established strong rapport with customers, fostering long-term relationships and repeat business.

Senior Call Center Agent

Xcite
05.2020 - 04.2022
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Investigated and resolved accounting, service and delivery concerns.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.

Education

High-school -

Alwaha High-school
Jahra
06.2014

Skills

  • Customer relations
  • Customer service
  • Client retention strategies

Languages

English
Upper intermediate (B2)

Timeline

CRM Agent

Albabtain Group
03.2024 - Current

Senior Call Center Agent

Xcite
05.2020 - 04.2022

Senior Customer Service Representative

Xcite
01.2019 - 03.2024

High-school -

Alwaha High-school
Sattam Alduwehy