SAURABH CHANDA
Delhi,India
Summary
Seasoned professional with 14 Years of experience in managing business regions with focus on growth and profitability. Bring forth ability to drive company success through strategic planning and team leadership, utilizing knowledge of market trends and customer needs. Possess skill set in operational management and communication, ensuring smooth business operations and enhanced productivity.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
Work history
Area Manager - Operations
Americana Restaurants
, Kuwait
11.2023 - 07.2025
- Accountable for growing sales and transactions in assigned restaurants to meet established goals.
- Ensuring the Great & Smooth operations in every restaurant with proper food safety compliance & Brand Standards.
- Analysed sales data regularly for informed decision-making processes.
- Managed all financial aspects of operations, including budget preparation and P&L management.
- Coordinated several successful marketing campaigns contributing to market expansion.
- Supervised daily store operations, ensuring optimal customer service delivery.
- Led multiple teams across different areas, fostering collaboration and communication.
- Conducted regular performance reviews, leading to increased staff satisfaction.
- Oversaw successful product launches contributing to increased market share.
- Developed robust sales strategies to maximise revenue generation.
- Promoted a positive work environment which increased employee retention rate.
- Handled crisis situations promptly and efficiently, minimising potential risk or damage.
Market Manager - Operations
Burger King
Delhi/NCR, India
09.2021 - 11.2023
- Was handling 30 restaurants with 5 Area Managers Reporting to me with Multiple cities which includes Delhi/Gurgaon/Manesar/Rohtak/Rewari/Bhiwadi/Behror/Hissar/Sonipat for 2 Years.
- Cross-functional collaboration with different departments like Marketing/Supply Chain/Maintenance/HR.
- High level of focus on Brand Standards & Maximizing Profitability.
- Driving sales through different strategical plans which includes some key initiatives like Extended Late Night Sales, 24
- Ensuring to have Impactful visits to all Restaurant in a 45 Day Plan which includes multiple visits in Parent city.
- Ensuring Patch visits with Area Managers emphasizing Process and encouraging them to drive sales through suggestive & up-selling.
- Holding One-O-One meetings with Restaurant managers and hand holding them to strive for better.
- Streamlined sales processes for improved operational efficiency.
- Fostered partnerships with external vendors for better resource utilization.
- Led team towards achieving set sales targets and objectives.
- Weekly & Monthly Brand meetings with Leadership Team to discuss Sales. (Discuss Highlights with them about the Patch & Support Required to be better in upcoming Weeks)
- Weekly & Monthly Cost Control meetings with Area Coaches & RGM's which include Inventory/Utilities/Maintenance.
- Monthly P&L review with Area Coaches highlighting the Opportunities and discussing about the support required to get better.
- Prepared presentations for business development purposes.
- Applied critical thinking to analyze problems, evaluate solutions and select best decisions.
Area Manager
Burger King India
Delhi/NCR, India
07.2018 - 09.2021
- Ensured compliance with all regulatory standards to maintain brand reputation.
- Liaised regularly with senior management to discuss operational updates and improvements.
- Developed robust sales strategies to maximise revenue generation.
- Monitored competition closely, staying ahead in market trends and consumer behaviour.
- Established strong relationships with key stakeholders to enhance business growth.
- Enhanced communication within the team by implementing weekly meetings.
Restaurant Excellence Manager (Field Trainer)
Burger King India
Delhi/NCR, India
03.2017 - 06.2018
Restaurant General Manager
Burger King India
Delhi, India
10.2015 - 03.2017
Restaurant Manager
CPRL (Mc Donald's)
Delhi, India
07.2011 - 10.2015
Education
BACHELORS IN HOSPITALITY ADMINISTRATION -
IHM Bangalore
06.2008 - 06.2011
Skills
- Operational Expertise
- Guest Focused
- Employee management
- Leadership excellence
- Decision-Making proficiency
- Change implementation acumen
- Accountability and responsibility
- P and L accountability
- Analytical & Financial
- Adaptability & Resilience
- Strategic Thinking
Timeline
Area Manager - Operations
Americana Restaurants
11.2023 - 07.2025
Market Manager - Operations
Burger King
09.2021 - 11.2023
Area Manager
Burger King India
07.2018 - 09.2021
Restaurant Excellence Manager (Field Trainer)
Burger King India
03.2017 - 06.2018
Restaurant General Manager
Burger King India
10.2015 - 03.2017
Restaurant Manager
CPRL (Mc Donald's)
07.2011 - 10.2015
BACHELORS IN HOSPITALITY ADMINISTRATION -
IHM Bangalore
06.2008 - 06.2011
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